Insurance Office of America
Insurance Office of America

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Do workers at Insurance Office Of America get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Insurance Office Of America pay people when they’re sick?

Yes. Most people get paid when they’re sick.
76% of people say they would get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

At Insurance Office Of America, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
38% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Insurance Office Of America affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Insurance Office Of America?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and July 2026.

How easy is it to get time off at Insurance Office Of America?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

How easy is it to take sick days at Insurance Office Of America?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Insurance Office Of America good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Insurance Office Of America feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Insurance Office Of America get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Insurance Office Of America?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Insurance Office Of America enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Insurance Office Of America recommend working with their team?

Only some people recommend working with their team.
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Insurance Office Of America?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Insurance Office Of America?

Most people are given support to advance their career here.
In the last year, 85% of people report being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Insurance Office Of America’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
53% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Insurance Office Of America is doing?

Most people feel well informed about how the company is doing.
69% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
What are the most popular jobs at Insurance?
Account Manager - Commercial Insurance (Eastern / Central Time Zones)

Account Manager - Commercial Insurance (Eastern / Central Time Zones)

Insurance Office of America

Columbus, OH

$70K - $90K/yr

Full-time

Medical, Retirement

Posted 21 days ago


Insurance Office Of America rating

8.9

Company rating: 8.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

44th of 281 rated insurance


Job description

Description

Job Description:

Title: Account Manager - Commercial Lines 

Fully Remote: candidates in Eastern or Central Time Zones
Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods. 
Book Focus: 
Construction, Contractors, Property | Requirement: active P&C license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. 

 
Key Responsibilities: 

  • Technical Competence: Maintain technical competence and industry expertise. 

  • Team Leadership: Direct daily activities of the account management team. 

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

  • Policy Management: Manage policy expirations and renewals. 

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 3+ years of account management experience, or 5+ years in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing; professional designation (CIC or equivalent) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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