Insurance Office of America
Insurance Office of America

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Insurance Office of America Jobs Information

Do workers at Insurance Office Of America get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Insurance Office Of America pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

At Insurance Office Of America, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Insurance Office Of America affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Insurance Office Of America?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and July 2026.

How easy is it to get time off at Insurance Office Of America?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

How easy is it to take sick days at Insurance Office Of America?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Insurance Office Of America good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Insurance Office Of America feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Insurance Office Of America get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Insurance Office Of America?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Insurance Office Of America enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Insurance Office Of America recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Insurance Office Of America?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Insurance Office Of America?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Insurance Office Of America’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
56% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Insurance Office Of America is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Health Insurance Specialist jobs?
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Operations Technical Specialist (Commercial/Personal Insurance)

Operations Technical Specialist (Commercial/Personal Insurance)

Insurance Office of America

Columbus, OH

$60K - $85K/yr

Full-time

Medical, Retirement

Posted 15 days ago


Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 299 rated insurance


Job description

Description

Job Description:

Title: Operations Technical Specialist – Training & Development 

Work Mode: Fully Remote | Location/Supporting: Longwood, FL office | Experience: Licensing and experience with Applied Products are strong preferred. Consideration will be given to candidate with prior EPIC and Commercia/Personal lines insurance experience who are seeking to further develop their expertise within Epic.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role: The Operations Technical Specialist supports and enhances insurance operations through agency management system expertise, operational assurance, and process improvement. This role partners closely with Epic training partners. operations, and leadership to ensure systems are optimized and aligned with business goals.

 
Key Responsibilities: 

  • Technical Competence: Maintain technical competence in IOA’s systems. 
  • Independent Judgment: Exercise discretion and independent judgment for beneficial outcomes. 
  • Strategic Implementation: Implement strategic and tactical plans to achieve team goals. 
  • Collaboration: Collaborate with branch and regional operations and sales personnel. 
  • Travel: Travel to meet with branch operations teams as needed. 
  • Technical Training: Provide technical support for the Applied Epic agency management systems. Also administer EPIC, CSR24, Indio, and related tools including adding new users, user terminations, resolving user issues.
  • Quality Assurance: Oversee quality audit processes for Epic training effectiveness. 
  • Software Administration: Administer and train users on assigned software. 
  • Documentation: Maintain and publish manuals and newsletters. 
  • Software Evaluation: Support teams by evaluating and implementing software products. 
  • Process Improvement: Develop and improve compliance with core processes and best practices. 
  • Communication: Maintain frequent, transparent communication with supervisors about performance and activities. 
  • Service Excellence: Provide excellent proactive service and respond quickly to inquiries. 
  • Policy Compliance: Stay updated on company policies and procedures. 
  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 
  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience, with wide-ranging industry knowledge. 
  • All required active licensing. 
  • Exceptional customer service, communication, multitasking, and organizational skills. 
  • Strong analytical, problem-solving, and decision-making skills. 
  • Ability to perform large work volumes with high degrees of accuracy and attention to detail. 
  • Proficiency in MS Office (Outlook, Word, Excel). 
  • High School Diploma (or equivalent)
  • Consideration will be given to candidates with prior EPIC and Commercial or Personal lines insurance experience who are seeking to further develop their expertise within EPIC

 
What We Offer: 

  • Competitive salaries and bonus potential 
  • Company-paid health insurance 
  • Paid holidays, vacations, and sick time 
  • 401K with employer match 
  • Professional growth and career progression opportunities 
  • Respectful culture and work/family life balance 
  • Community service commitment 
  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $60,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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