60 Industrious Customer Success Manager Jobs Hiring Near You

About Industrious

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are.

About the Role

Industrious is hiring its first-ever Sr. Marketing Manager, Product Marketing - a foundational role that will shape how we bring our growing portfolio of products, brands, and experiences (digital and physical) to market.

This is a builder's role. You'll establish the product marketing function from scratch, create the frameworks and processes that don't yet exist, and become the connective tissue between Marketing, Product, Sales, and our business lines. From positioning and messaging architecture to GTM strategy and sales enablement, you'll be the person who ensures Industrious tells a clear, compelling, and consistent story across every product and brand.

In addition to our core Industrious products and brand, you'll own and support some of our highest-priority commercial bets: driving the launches of new brands, scaling our non-private office product lines, partnering on digital product GTM including our mobile app, and supporting our growing Large Teams customer segment.

If you're energized by building something from the ground up, influencing strategy across a complex organization, and are a hands-on executor with strong project management capabilities, this role is for you.

What You'll Do

Positioning & Messaging

• Develop and own positioning and messaging frameworks across all of Industrious's core product lines: Private Office, Team Suites, Access (Coworking), Day Passes, Meeting Rooms, and emerging innovations like Private Offices by the Hour

• Build and maintain positioning docs, messaging hierarchies, and competitive positioning for Industrious and its house of brands.

• Translate complex product capabilities and workspace concepts into simple, compelling narratives that resonate with distinct buyer segments

• Serve as the internal expert on how each product and brand is differentiated in the market, and evangelize that clarity across the organization
  

Go-to-Market Strategy & Launch Execution

• Own GTM strategy and launch execution for high-priority new brand launches - ensuring alignment across marketing, sales, product, and operations

• Support GTM strategy for the Large Teams segment, directly in service of the pipeline of deals

• Develop and execute go-to-market plans for digital product launches, including new features and enhancements to the Industrious mobile app, in close partnership with the Digital Product team

• Build scalable GTM frameworks and launch playbooks that can be repeated and refined as new products, markets, and innovations are introduced
  

Creative & Sales Enablement

• Be the connective tissue and owning the briefing between business units and our creative teams to get high quality marketing and sales materials delivered. This includes everything from updating the website, to creating, updating, and maintaining sales enablement collateral.

• Own sales enablement across all brands and product lines - developing the materials, narratives, and tools that help our teams close deals with confidence and ensure our marketing materials are up to date!

• Partner closely with cross functional leaders to understand what's working in the field and continuously sharpen the stories and tools we put in their hands.
  

Market & Buyer Intelligence

• Help define the buyer/member segments, ICPs, and personas across Industrious's priority markets and product lines

• Synthesize market research, competitive intelligence, member feedback, and field insights into actionable inputs for product strategy, messaging, and GTM priorities

• Monitor the competitive landscape - flex space, coworking, and adjacent real estate and workplace solutions - and deliver insights that sharpen how we differentiate
  

Cross-Functional Partnership

• Act as a close collaborator and strategic partner to Digital Product, Marketing, Non-Private Office business lines, Managed By product lines, and Sales

• Help our product and business leaders make better decisions about roadmap priorities, packaging, and positioning based on market intel and customer insights.

• Be the initial author of the the operating model, tools, and processes for a product marketing function that can scale with the business

You'll Love This Role If...

• You're excited (not intimidated) by being the first person to build something in a complex environment. You see the blank page as an opportunity.

• You're equally comfortable thinking strategically and executing hands-on. You'll write the framework and then write the one-pager.

• You thrive in highly cross-functional environments and are naturally good at building trust and alignment with people across Product, Sales, Marketing and executive level leadership.

• You have strong instincts for what makes a story land - and the craft to bring it to life in a deck, a doc, or a conversation with a senior stakeholder.

• You're commercially minded. You care about how your work connects to pipeline, revenue, and business outcomes - not just a pretty deck.

This Role Isn't For You If...

• You prefer a clearly scoped lane where processes and playbooks are already established.

• You're looking for a role focused on a single channel or a single product - this role spans brands, product lines, and functions.

• You want to hand off execution to others once strategy is set. Here, you own both.

• You're not energized by working in a fast-moving, ambiguous environment where priorities can shift with the business.

What You'll Need

• 5-7 years of experience in product marketing, GTM strategy, or closely related marketing roles in a multi-product environment centered around experiences.

• Demonstrated experience developing positioning, messaging frameworks, and go-to-market strategies - ideally across multiple products or segments simultaneously

• Experience launching products or services end-to-end, from strategy through execution and measurement

• Strong communicator and storyteller - able to distill complex ideas into crisp narratives and influence stakeholders at all levels

• Experience working closely with product, marketing, creative, and leadership teams to develop and launch new experiences.

• Background in flex space, hospitality, real estate, SaaS, or other experiential or multi-location businesses preferred

• Comfort operating in ambiguity and building structure where none exists - this is a function of one, and you'll be setting the foundation

• Proficiency in Google Suite; familiarity with tools like HubSpot, Airtable, or similar a plus

• Bachelor's degree in Marketing, Business, or a related field; MBA a plus
  

Compensation
The base salary for this role is $145,000-$160,000, depending on experience, skills, and role alignment. This role is also eligible for an annual bonus and participation in our long-term incentive program. But compensation is only part of the story.
At Industrious, we believe a good workplace supports the whole person. Not just the work they do. Our benefits are designed to give people the stability, flexibility, and room to grow that make a career sustainable.
Our Benefits May Include:

• Heavily subsidized medical, dental, and vision plans to support you and your family

• Flexible paid time off, to maintain balance

• Paid parental leave to help you welcome a new child and focus on what matters most

• Annual professional development grants so you can keep learning and growing

• 401(k) retirement savings program to support long-term financial wellbeing

• Wellness initiatives and additional employee support programs

• Specific benefits may vary by role, location, and eligibility requirements
  

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.