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Independent Health

53 Independent Health Account Manager Jobs Hiring Near You

Independent Health

Care Navigator

Buffalo, NY · On-site

$19/hr

Case and disease management referrals. * Repatriation. * Member website, app and portal assistance ... As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will ...

Independent Health Association

$33.50 - $38/hr

... Independent Health policy and procedures. * Autonomous/independent worker, minimal supervision, including process management skills. Subject matter expert in all coding systems and/or inpatient ...

Independent Health

Quality Assurance Auditor

Buffalo, NY · On-site

$24 - $27/hr

... time management and organizational skills. * Ability to use independent judgement and solid ... As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will ...

Independent Health Association

$80K - $100K/yr

This role will manage projects using a combination of traditional (Waterfall) and Agile ... As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will ...

Independent Health Association

$70K - $80K/yr

Exceptional organizational and time management skills. * Proven examples of displaying the IH ... As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will ...

Independent Health Association

$115 - $155/hr

Five (5) years of post-graduate clinical experience in health care management and utilization ... Serve on Independent Health committees as appropriate or as designated by Medical Director.

Independent Health Association

$59K - $75K/yr

Exceptional organizational and time management skills. * Ability to work independently with minimal ... Review accounts payable invoices for accurate general ledger coding as needed. * Assist in the ...

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Independent Health Jobs Information

Do workers at Independent Health get paid breaks?

No. Most people don’t get paid breaks.
83% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Independent Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Is the health insurance from Independent Health affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Independent Health worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to get time off at Independent Health?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at Independent Health spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at Independent Health?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at Independent Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at Independent Health?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Independent Health?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Independent Health?

Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think Independent Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Independent Health is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Account Manager jobs?

What are the most popular jobs at Independent Health?

Infographic showing various Account Manager job openings at Independent Health in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 75% Physical, 11% Hybrid, and 14% Remote job distribution.

Care Navigator

Independent Health

Buffalo, NY • On-site

$19/hr

Other

PTO

Posted 25 days ago

Independent Health rating

8.1

Company rating: 8.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

160th of 315 rated insurance

Job description

FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
Overview
The Care Navigator is the first point of contact for all member and provider inquiries. The Care Navigator is a professional who displays confidence, a passion for health and wellness, and practices empathetic listening in every interaction. The Care Navigator provides high touch assistance to members in areas such as benefit questions, provider selection, health improvement, identification of care resources, and facilitation of benefit utilization, such as assisting members with appointment scheduling, and preparing for medical appointments. Care navigators find creative solutions to overcome member barriers. While some members follow the path of the typical healthcare consumer, others have unique needs that require initiative and creative thinking to locate the appropriate resource. Other duties may also include, closing gaps in care, assisting with appointment scheduling, and communicating with providers to deliver the best customer care experience we can.
Qualifications
  • High School Diploma or GED required.
  • Six (6) months of customer service experience required. Experience in a healthcare related or social services setting preferred.
  • Desire to positively impact our members' health coverage experience through empathetic listening and high touch experience.
  • Ability to build cohesive relationships, solve problems, and support our members by providing them resources and education that promote their ability to navigate a complex healthcare system.
  • Must be adaptable and thrive in a high energy, creative, and evolving work environment.
  • Ability to handle multiple duties with minimal direction and apply critical thinking skills and make decisions based upon individual needs.
  • Excellent interpersonal, verbal and written communication skills.
  • Microsoft Office proficient. Computer skills that include but are not limited to Word, Excel, Power Point and ACT.
  • Proven examples of displaying Nova's Core 4: Act with Passion, Work Together, Be Accountable, Build Trust.
Essential Accountabilities
  • Servicing
    • Responsible for acting as a customer advocate by demonstrating active listening skills to fully understand the scope of the customer's needs.
    • Efficiently navigate through systems and applications to locate information specific to the customer inquiry. These inquiries may include, but are not limited to:
      • Benefit, eligibility, provider billing and complex claim inquiries.
      • ID card requests.
      • PCP Assignment and provider searches.
      • Prior-authorization status and management.
      • Out-of-network redirection and negotiation awareness.
      • Case and disease management referrals.
      • Repatriation.
      • Member website, app and portal assistance.
      • Appointment scheduling.
      • Contractual and clinical appeals.
      • COB/Dependent verification.
      • Subrogation calls.
      • Interdepartmental call flow response standards
    • Ensure that our members/employers are obtaining accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries.
    • Ensure compliance with all DOL rules and regulations.
    • Build trusting relationships with customers using an empathetic and compassionate approach.
    • Effectively solve problems utilizing critical thinking skills.
    • Accurately read, interpret, and apply appropriate information to each customer interaction.
    • Identify opportunities to educate customers by providing tools and resources to make informed decisions.
    • Meet or exceed all department standards in the following categories as measured and recorded in the representative's scorecard.
    • Log all contacts into appropriate systems.
  • Technical Proficiency
    • Maintain technical knowledge regarding benefit plan documents.
    • Attend all required training sessions.
    • Address first level complaints and aid with appeals as needed.
    • Effectively resolve inquiries from customers regarding claims, benefits, eligibility, and reimbursement.
    • Maintain knowledge of all pertinent systems and the ability to coordinate the use of these tools at the same time.
    • Working knowledge of Nova's policies and procedures to include departmental policies and procedures based on the line of business being served.
  • Administrative Duties
    • Other duties as required by direct management which may include but may not be limited to servicing walk-in members, and correspondence support.
    • Mentor new Care Navigation associates.

Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $19 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub.

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