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Independence Blue Cross
Independence Blue Cross

60 Independence Blue Cross Customer Service Representative Jobs Hiring Near You

Independence Blue Cross

Supervisor Appeals

Philadelphia, PA · On-site

$22.25 - $27.50/hr

... service vs. post-service; Caritas external appeals) and processed within required timeframes ... Cross-Department Collaboration * Works closely with Clinical Appeals, Claims Operations, Customer ...

Independence Blue Cross

Senior Accountant

Philadelphia, PA · On-site

$74K - $93K/yr

Bring your drive for excellence, team orientation, and customer commitment to Independence; help us ... Support cross-functional initiatives, system enhancements, and special projects involving financial ...

Independence Blue Cross

Supervisor Appeals

Philadelphia, PA · On-site

$22.25 - $27.50/hr

... service vs. post-service; Caritas external appeals) and processed within required timeframes ... Cross-Department Collaboration * Works closely with Clinical Appeals, Claims Operations, Customer ...

Independence Blue Cross

Clinical Appeals Coord

$22.50 - $28/hr

... cross-functional partners. The role supports case development, documentation review, matched ... or authorized representative statements. • Apply clinical nursing knowledge, utilization ...

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Independence Blue Cross Jobs Information

Do workers at Independence Blue Cross get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Independence Blue Cross pay people when they’re sick?

Yes. Most people get paid when they’re sick.
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

At Independence Blue Cross, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Independence Blue Cross affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Independence Blue Cross?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and August 2026.

Do workers at Independence Blue Cross worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Independence Blue Cross workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for Independence Blue Cross workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and January 2026.

How easy is it to get time off at Independence Blue Cross?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Independence Blue Cross managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Independence Blue Cross spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Independence Blue Cross?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Independence Blue Cross good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Independence Blue Cross feel treated with respect by their managers?

Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Independence Blue Cross get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at Independence Blue Cross?

Some people feel stressed here.
62% of people say they often feel stressed at work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Independence Blue Cross enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Independence Blue Cross recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Independence Blue Cross?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Independence Blue Cross?

Most people are given support to advance their career here.
In the last year, 76% of people report being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Independence Blue Cross’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Independence Blue Cross is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Independence Blue Cross?

What are the most popular categories at Independence Blue Cross?

Infographic showing various Customer Service Representative job openings at Independence Blue Cross in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 77% Physical, and 23% Remote job distribution.

Client Solutions Specialist

Independence Blue Cross

North Webster, IN • On-site

Other

Medical

Posted 22 days ago

Independence Blue Cross rating

8.8

Company rating: 8.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

55th of 311 rated insurance

Job description

Client Solutions Specialist

Are you passionate about tackling complex challenges and making a real impact? Join our dynamic team as a Client Solutions Specialist, where your critical thinking and problem-solving skills will drive meaningful changes for our clients and members.

Why This Role Matters

As a Client Solutions Specialist, you play a critical role in ensuring our clients and members receive prompt, accurate, and well-considered resolutions to complex issues. You are entrusted with investigating and analyzing multifaceted concerns, partnering with cross-functional teams, and influencing outcomes that directly shape the customer experience. Your expertise and commitment help drive excellence, strengthen client trust, and support our mission to deliver innovative, high-quality healthcare operations.

What You'll Do

  • Lead complex investigations to identify root causes and deliver effective, lasting solutions
  • Identify trends and recommend process improvements to enhance service quality and efficiency
  • Provide clear, timely, and professional communication to internal and external stakeholders
  • Advocate for an exceptional client and member experience with empathy and urgency
  • Utilize technology and best practices to streamline workflows and improve outcomes

What Makes You a Great Fit

  • Critical Thinker: You approach complex problems with curiosity, logic, and creativity to identify the best possible solutions.
  • Strong Problem Solver: You thrive in fast-paced environments, prioritize effectively, and remain composed under pressure.
  • Collaborative Communicator: You build strong relationships and clearly communicate complex information, both verbally and in writing.
  • Detail-Oriented & Accountable: You take ownership of your work, ensuring accuracy, consistency, and timely follow-through.
  • Technically Proficient: Proficient in Microsoft Excel, Access, Word, and Outlook, with the ability to quickly learn new systems and tools.
  • Healthcare Knowledge (Preferred): Experience with self-funded health insurance, ancillary benefits, and regulatory requirements (ACA, HIPAA, state

Qualifications

  • Associate's degree in a business-related field or equivalent work experience preferred
  • 3–5 years of experience in self-funded billing, accounts receivable, claims, enrollment, reconciliation, or healthcare customer service

What's In It for You

  • Purpose-Driven Work: Make a meaningful impact for clients and members every day
  • Growth & Development: Build new skills through continuous learning and exposure to complex cases
  • Supportive Culture: Join a collaborative team that values initiative and diverse perspectives

Hybrid

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

What Independence Blue Cross employees say

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