ZipRecruiter

Log In

HEI Hotels
HEI Hotels

20 Hei Hotels Operations Manager Jobs Hiring Near You

HEI Hotels and Resorts

Operations Manager

Manhattan, NY · On-site

About Us HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to ... No Overview The Operations Manager is responsible for supporting the daily operation of the hotel ...

HEI Hotels

General Manager

Greenville, SC · On-site

$120 - $180/hr

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing portfolio ... Overview**Lead, supervise, and direct the operations and financial activities of the hotel.

HEI Hotels and Resorts

General Manager

Greenville, SC · On-site

About Us HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing ... Yes Overview Lead, supervise, and direct the operations and financial activities of the hotel.

HEI Hotels and Resorts

General Manager

Minneapolis, MN · On-site

$170K - $180K/yr

Help create and implement the culture of HEI Hotels and Resorts on the property level for the ... Develop and delegate improvement plans for operation and review performance of management team.

HEI Hotels and Resorts

Engineering Manager

Chicago, IL · On-site

$70K - $75K/yr

About Us HEI Hotels & Resorts is proud to welcome the Freehand Chicago to our growing portfolio of ... Has a basic understanding of PC operation and a working knowledge of Micro Soft Office Software ...

HEI Hotels & Resorts

Substitute Night Auditor

Manhattan, NY · On-site

$32.29 - $43.05/hr

About Us HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to ... No Overview Perform the night audit operations to ensure the maintenance of financial controls, and ...

HEI Hotels and Resorts

Accounting Manager

Tampa, FL · On-site

Also our hotel is dedicated to its associates by celebrating our success every month and our HEI ... Financial Management * Perform all accounting functions in the event assistance is needed.

HEI Hotels and Resorts

Banquet Captain

Greenville, SC · On-site

$18.50 - $19/hr

About Us HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing ... to hotel management and guests. * Knowledge of hotel operations, including marketing plans ...

HEI Hotels and Resorts

F&B Supervisor

Los Angeles, CA · On-site

$28 - $30/hr

Supervise service of guests, being watchful of signals from guests in need of service. * Assist manager to establish and monitor sidework duty completion. * Maintain bank to HEI Hotels and Resorts ...

HEI Hotels & Resorts

Night Auditor

Virginia Beach, VA · On-site

$20/hr

About Us HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club ... No Overview Perform the night audit operations to ensure the maintenance of financial controls, and ...

All JobsHei Hotels JobsHei Hotels Operations Manager Jobs

HEI Hotels Jobs Information

Do workers at HEI Hotels & Resorts get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.

Does HEI Hotels & Resorts pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.

Is the health insurance from HEI Hotels & Resorts affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2026.

Do workers at HEI Hotels & Resorts worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do HEI Hotels & Resorts workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for HEI Hotels & Resorts workers to change shifts?

Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at HEI Hotels & Resorts?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.

Do HEI Hotels & Resorts managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at HEI Hotels & Resorts spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at HEI Hotels & Resorts?

Most people find it easy to take sick days.
71% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at HEI Hotels & Resorts feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at HEI Hotels & Resorts get to take their breaks without interruption?

Only some people get breaks without interruption.
60% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.

Is it stressful to work at HEI Hotels & Resorts?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at HEI Hotels & Resorts enjoy their jobs?

Only some people enjoy their job.
60% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at HEI Hotels & Resorts recommend working with their team?

Not many people recommend working with their team.
88% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at HEI Hotels & Resorts?

Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at HEI Hotels & Resorts?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think HEI Hotels & Resorts’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how HEI Hotels & Resorts is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Hei Hotels?
What are the most popular categories at Hei Hotels?
Infographic showing various Operations Manager job openings at Hei Hotels in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Operations Manager

HEI Hotels and Resorts

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

HEI Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us
HEI Hotels & Resorts is proud to welcome the Courtyard New York Manhattan Fifth Avenue to our growing portfolio of distinguished properties. Located in the heart of Midtown, the Courtyard is perfectly situated to visit iconic destinations including Rockefeller Center, Times Square, and the Theatre District. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
The Operations Manager is responsible for supporting the daily operation of the hotel and ensuring exceptional guest service, operational efficiency, and property standards are maintained. This role serves as a key operational leader and resource for all departments, with a strong focus on facilities, maintenance, life safety systems, and property condition.
The Operations Manager works closely with department leaders to ensure guest concerns, operational challenges, and maintenance needs are addressed promptly while maintaining compliance with company standards, brand requirements, and safety regulations.
Job Responsibilities:
  • Monitor daily hotel operations to ensure service standards, cleanliness, safety, and guest satisfaction goals are achieved.
  • Conduct regular property inspections of guest rooms, public spaces, back-of-house areas, and exterior grounds to identify operational or maintenance deficiencies.
  • Partner with department leaders to resolve operational issues, improve efficiencies, and support a positive guest experience.
  • Review guest feedback, service recovery reports, and customer satisfaction metrics and take action to address recurring concerns.
  • Respond to guest complaints and operational issues in a timely and professional manner.
  • Assist with daily room inventory management and operational readiness to maximize guest satisfaction and revenue opportunities.
  • Serve as a primary point of contact for facility-related concerns and coordinate the resolution of maintenance issues throughout the property.
  • Support preventive maintenance programs for guestrooms, public areas, building systems, and hotel equipment.
  • Maintain a working knowledge of hotel building systems including HVAC, electrical, plumbing, life safety, kitchen, laundry, and pool equipment.
  • Coordinate repairs with engineering staff and outside vendors to ensure timely completion of work.
  • Assist with monitoring work orders, maintenance requests, and follow-up activities to ensure issues are resolved.
  • Participate in routine inspections of life safety equipment and support emergency preparedness procedures.
  • Promote a safe working environment and ensure compliance with company policies and applicable safety regulations.
  • Identify opportunities to improve building efficiency, reduce maintenance issues, and support energy conservation initiatives.
  • Maintain accurate operational records and communicate maintenance and operational concerns to appropriate departments.
  • Provide operational support during high-occupancy periods, special events, and emergency situations.
  • Communicate effectively with associates, guests, vendors, and management to ensure seamless hotel operations.
  • Perform other duties as assigned.

Qualifications and Skills:
  • Minimum of 2-3 years of hotel operations experience required.
  • Previous experience in hotel engineering, maintenance, facilities management, or operations strongly preferred.
  • Hospitality leadership or supervisory experience preferred but not required.
  • Technical training, certifications, military training, or vocational education in HVAC, electrical, plumbing, or related trades is a plus.
  • Maintain a professional appearance and manner at all times.
  • Working knowledge of building systems including HVAC, plumbing, electrical, life safety, and general maintenance practices.
  • Strong understanding of hotel operations and guest service standards.
  • Strong problem-solving and organizational skills.
  • Ability to manage multiple priorities and respond effectively in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Proficiency with Microsoft Office and hotel operating systems.
  • Ability to establish positive working relationships with guests, associates, and vendors.
  • Ability to remain calm and make sound decisions during operational challenges or emergency situations.
  • Ability to identify maintenance issues and coordinate appropriate corrective actions.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

What HEI Hotels & Resorts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply