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Experience and Core Responsibilities
Manage the installation and configuration of monitoring and observability software.
Duties: -- Using strong troubleshooting and communication skills to investigate issues and collaborate with other engineers to resolve
-- Strong client communication skills - situational awareness, setting appropriate expectations, communicating updates, not over or under sharing information
-- Investigating and troubleshooting monitoring related issues on Windows/Linux servers and in shell/Perl scripts
-- Assisting in the development of the overall project plans and timetables, analysis, and identification of intermediate deliverables
-- Assisting with estimating work efforts required for each phase of the project.
-- Working with administrative languages, tools, and techniques such as shell, bash, YAML, JSON to automate AWS cloud infrastructure.
-- Configuring Monitoring and alerting for production workloads in AWS
-- Managing AWS infrastructure using tools like CloudFormation or Terraform
-- Leveraging standard tooling, like Bitbucket/Bamboo for deploying code
-- Manage the installation and configuration of applications like Tivoli, SiteScope, AppDynamics and SCOM helping clients to setup alerts as per the request.
-- Configuring Splunk data ingestion and creating dashboards and alerts
-- Writing high quality client and internal facing documentation of technologies and procedures
-- Abiding by ITIL and Vanguard procedures in a regulated environment for change management, incident management, problem management, etc.
Strongly Desired Skills
- Experience with OpenTelemetry and distributed tracing - Familiarity with standard web application and microservice concepts
- Previous experience providing installation and administration of tools like Splunk, AppDynamics, PagerDuty, Tivoli/ ITM, Microsoft SCOM, VMWare VRops, Client Sitescope, ThousandEyes, AWS Cloudwatch, Grafana or similar open source or vendor tools
- Experience coding with Python, Powershell, Perl or unix shell scripting
- Experience automating deployment or configuration with Ansible or Puppet
- Experience deploying assets in AWS and using AWS Cloudwatch for monitoring
- Experience in monitoring or performance testing methodology
- Experience in supporting production environments - Experience and knowledge of common system administration concepts (virtualization/VMWare, Windows/Linux OS, Active Directory/LDAP, etc)
Skills and experience
Manage the installation and configuration of monitoring and observability software.
Duties: -- Using strong troubleshooting and communication skills to investigate issues and collaborate with other engineers to resolve -- Strong client communication skills - situational awareness, setting appropriate expectations, communicating updates, not over or under sharing information -- Investigating and troubleshooting monitoring related issues on Windows/Linux servers and in shell/Perl scripts -- Assisting in the development of the overall project plans and timetables, analysis, and identification of intermediate deliverables. -- Assisting with estimating work efforts required for each phase of the project. -- Working with administrative languages, tools, and techniques such as shell, bash, YAML, JSON to automate AWS cloud infrastructure. -- Configuring Monitoring and alerting for production workloads in AWS -- Managing AWS infrastructure using tools like CloudFormation or Terraform -- Leveraging standard tooling, like Bitbucket/Bamboo for deploying code -- Manage the installation and configuration of applications like Tivoli, SiteScope, AppDynamics and SCOM helping clients to setup alerts as per the request. -- Configuring Splunk data ingestion and creating dashboards and alerts -- Writing high quality client and internal facing documentation of technologies and procedures -- Abiding by ITIL and Vanguard procedures in a regulated environment for change management, incident management, problem management, etc. Strongly Desired Skills - Experience with OpenTelemetry and distributed tracing - Familiarity with standard web application and microservice concepts - Previous experience providing installation and administration of tools like Splunk, AppDynamics, PagerDuty, Tivoli/ ITM, Microsoft SCOM, VMWare VRops, Client Sitescope, ThousandEyes, AWS Cloudwatch, Grafana or similar open source or vendor tools - Experience coding with Python, Powershell, Perl or unix shell scripting - Experience automating deployment or configuration with Ansible or Puppet - Experience deploying assets in AWS and using AWS Cloudwatch for monitoring - Experience in monitoring or performance testing methodology - Experience in supporting production environments - Experience and knowledge of common system administration concepts (virtualization/VMWare, Windows/Linux OS, Active Directory/LDAP, etc)