GuideWell
GuideWell

34 Guidewell Customer Service Representative Jobs Hiring Near You

Customer Service Rep I

San Antonio, TX · On-site

$14.50 - $19.50/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Bilingual Customer Service Rep I

Irving, TX · On-site

$15 - $18.75/hr

Customer Service Representative WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing ...

Customer Service Rep I

San Antonio, TX · On-site

$14.50 - $19.50/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Customer Service Rep I

San Antonio, TX · On-site

$14.50 - $19.50/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Customer Service Rep I

Irving, TX · On-site

$15.25 - $21/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Customer Service Rep I

San Antonio, TX · On-site

$14.50 - $19.50/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Customer Service Rep I

Irving, TX · On-site

$15.25 - $21/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Customer Service Rep I

Irving, TX · On-site

$15.25 - $21/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Customer Service Rep I

Irving, TX · On-site

$15.25 - $21/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Bilingual Customer Service Rep I

Irving, TX · On-site

$15 - $18.75/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Directly manage a team of Client Resolution Specialists and/or Customer Service Representatives: -Serve as SME and primary point of contact for all escalation issues -Directly accountable for hiring ...

Directly manage a team of Client Resolution Specialists and/or Customer Service Representatives: -Serve as SME and primary point of contact for all escalation issues -Directly accountable for hiring ...

... GuideWell. The successful candidate will use data and market intelligence to craft a competitive ... Manage various projects designed to increase efficiency, optimize solutions, and promote customer ...

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of ... The essential functions listed represent the major duties of this role, additional duties may be ...

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of ... The essential functions listed represent the major duties of this role, additional duties may be ...

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of ... The essential functions listed represent the major duties of this role, additional duties may be ...

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of ... The essential functions listed represent the major duties of this role, additional duties may be ...

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GuideWell Jobs Information

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Infographic showing various Customer Service Representative job openings at Guidewell in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 82% Physical, and 18% Hybrid job distribution.

Customer Service Rep I

Guidewell

San Antonio, TX • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Job description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. 

What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Key position details: 

  • In office at 19100 Ridgewood Pkwy San Antonio TX 78259
  • $18.00 per hour + Quarterly Bonus!
  • Full time position
  • Comprehensive Benefits 
  • Training Hours: Monday to Friday 8:00am to 4:30pm CST
  • Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

What Will You Be Doing: 

  • Successfully complete our training program. 
  • Answer inbound calls from providers and members. 
  • Provide resolution for questions about benefits, claims and eligibility.
  • Document notes of each call to ensure all information is saved.
  • Ensure adherence of Customer Service metrics:
    Average monthly After Call Work (AUX) time
    Average monthly hold time
    Average monthly staff time
    Average monthly talk time
    Average monthly quality
  • Handle call backs and escalations as necessary.

Qualifications:

  • 0-1 years related work experience. 
  • Inbound call center experience in the health insurance industry.
  • High school diploma or GED.
  • Professional phone voice and etiquette.
  • Demonstrated proficiency in Microsoft Word, Excel and Outlook
  • Excellent verbal and written communication skills are required.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

  • Medical, dental, vision, life and global travel health insurance
  • Life insurance, Short- and long-term disability programs
  • Leave programs to support personal circumstances.
  • 401(k) includes employer contribution match
  • Paid time off, volunteer time off, and 11 holidays
  • Additional voluntary benefits options available 
  • Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
 

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.