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17 Guidewell Customer Service Jobs Hiring Near You

Guidewell

Bilingual Customer Service Rep I

Irving, TX · On-site

$15 - $18.75/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Guidewell

Manager of Customer Service

Irving, TX · On-site

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of ... The Customer Service Manager is accountable for achieving business results through the application ...

GuideWell

Bilingual Customer Service Rep I

Irving, TX · On-site

$15 - $18.75/hr

Customer Service Representative WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing ...

Guidewell

Bilingual Customer Service Rep I

Irving, TX

$15 - $18.75/hr

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years ... As a Customer Service Representative, you will be responsible for handling inbound customer calls ...

Guidewell

Asst Mgr Customer Service

Irving, TX

Job Summary The Assistant Manager of Customer Service is responsible for managing a team with routine and day-to-day responsibilities. Location: 6535 SH 161 Irving Texas 75063 Essential Functions:

Guidewell

Asst Mgr Customer Service

Irving, TX · On-site

Job Summary The Assistant Manager of Customer Service is responsible for managing a team with routine and day-to-day responsibilities. Location: 6535 SH 161 Irving Texas 75063 Essential Functions:

Guidewell

Claims Training Mentor

San Antonio, TX

Training of New Hires: - Deliver and facilitate in person and virtual training spanning Customer Service and Claims Processing for multiple job roles for various client groups and blocks of business ...

Guidewell

Claims Training Mentor

San Antonio, TX · On-site

Training of New Hires: - Deliver and facilitate in person and virtual training spanning Customer Service and Claims Processing for multiple job roles for various client groups and blocks of business ...

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    Infographic showing various Customer Service job openings at Guidewell in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 88% Physical, and 12% Remote job distribution.

    Bilingual Customer Service Rep I

    Guidewell

    Irving, TX • On-site

    $15 - $18.75/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 19 days ago

    Job description


    Get To Know Us!
    WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
    What is your impact?
    As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
    Key position details:
    • In office at 6535 SH-161 S, Irving Texas 75039
    • $18.00 per hour + Quarterly Bonus!
    • Full time position
    • Comprehensive Benefits
    • Training Hours: Monday to Friday 8:00am to 4:30pm CST
    • Work Hours: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

    What Will You Be Doing:
    • Successfully complete a 4 week training program.
    • Answer inbound calls from providers and members.
    • Provide resolution for questions about benefits, claims and eligibility.
    • Document notes of each call to ensure all information is saved.
    • Ensure adherence of Customer Service metrics:
      • Average monthly After Call Work (AUX) time
      • Average monthly hold time
      • Average monthly staff time
      • Average monthly talk time
      • Average monthly quality
    • Handle call backs and escalations as necessary.

    Qualifications:
    • 0-1 years related work experience.
    • Inbound call center experience in the health insurance industry preferred.
    • High school diploma or GED.
    • Professional phone voice and etiquette.
    • Demonstrated proficiency in Microsoft Word, Excel and Outlook
    • Excellent verbal and written communication skills are required.

    What We Can Offer YOU!
    To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
    • Medical, dental, vision, life and global travel health insurance
    • Life insurance, Short- and long-term disability programs
    • Leave programs to support personal circumstances.
    • 401(k) includes employer contribution match
    • Paid time off, volunteer time off, and 11 holidays
    • Additional voluntary benefits options available
    • Comprehensive wellness program

    Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
    General Physical Demands:
    • Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

    We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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