... GuideStone Financial Resources products and services. This role is responsible for analyzing ... Must have complete confidentiality regard GuideStone business matters. #LI-Hybrid #LI-ZB1
6 Guidestone Business Intelligence Analyst Jobs Hiring Near You
... GuideStone Financial Resources products and services. This role is responsible for analyzing ... Must have complete confidentiality regard GuideStone business matters. #LI-Hybrid #LI-ZB1
Senior HR Business Partner
Dallas, TX · On-site
Experience GuideStone! We are an innovative organization that invests in the spiritual, relational ... Ability to analyze complex information and make sound recommendations with wide latitude for ...
Senior HR Business Partner
Dallas, TX · On-site
Experience GuideStone! We are an innovative organization that invests in the spiritual, relational ... Ability to analyze complex information and make sound recommendations with wide latitude for ...
Donor Relations Specialist
Dallas, TX · On-site
Utilize our donor software, analytics and other resources to better understand the relationship ... Must have complete confidentiality regarding GuideStone business matters. #LI-Hybrid #LI-ZB1
Donor Relations Specialist
Dallas, TX · On-site
Utilize our donor software, analytics and other resources to better understand the relationship ... Must have complete confidentiality regarding GuideStone business matters. #LI-Hybrid #LI-ZB1
Account Specialist - Retirement
Dallas, TX · On-site
$18.75 - $25.75/hr
... business. * Counsel plan sponsors and participants to resolve issues and provide specific ... GuideStone employees and stakeholders. * Analyze corrective or alternative actions to resolve plan ...
Account Specialist - Retirement
Dallas, TX · On-site
$18.75 - $25.75/hr
... business. * Counsel plan sponsors and participants to resolve issues and provide specific ... GuideStone employees and stakeholders. * Analyze corrective or alternative actions to resolve plan ...
Manager, Web Content
Dallas, TX · On-site
Experience GuideStone! We are an innovative organization that invests in the spiritual, relational ... Serve as business owner for tools such as Google Analytics, Google Tag Manager, and Google Search ...
Manager, Web Content
Dallas, TX · On-site
Experience GuideStone! We are an innovative organization that invests in the spiritual, relational ... Serve as business owner for tools such as Google Analytics, Google Tag Manager, and Google Search ...
Experience GuideStone! We are an innovative organization that invests in the spiritual, relational ... Bachelor's degree in business or related field, or equivalent work experience learning outcomes
Experience GuideStone! We are an innovative organization that invests in the spiritual, relational ... Bachelor's degree in business or related field, or equivalent work experience learning outcomes
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Full-time
Medical, Dental, Life
Posted 6 days ago
Job description
Experience GuideStone!
We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.
What We Offer You!
We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.
The Customer Solutions Specialist - Insurance position serves as primary point of contact for members seeking guidance with GuideStone Financial Resources products and services. This role is responsible for analyzing, processing, and clearly communicating a wide range of member requests related to church health plans, insurance benefits, and individual member requests related to such topics. Specialists in this role are often the first - and in many cases the only - liaison between members and internal GuideStone teams, ensuring timely, professional, and personalized service while maintaining accuracy and compliance. We serve those that serve the Lord with the integrity of our hearts and the skillfulness of our hands (Psalm 78:72).
What you will do:
What you will need:
#LI-Hybrid
#LI-ZB1
We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.
What We Offer You!
We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.
The Customer Solutions Specialist - Insurance position serves as primary point of contact for members seeking guidance with GuideStone Financial Resources products and services. This role is responsible for analyzing, processing, and clearly communicating a wide range of member requests related to church health plans, insurance benefits, and individual member requests related to such topics. Specialists in this role are often the first - and in many cases the only - liaison between members and internal GuideStone teams, ensuring timely, professional, and personalized service while maintaining accuracy and compliance. We serve those that serve the Lord with the integrity of our hearts and the skillfulness of our hands (Psalm 78:72).
What you will do:
- Analyze and articulate the caller's requests and account information
Pass training material course work with a 90% or greater. - Effectively diagnose, analyze, and resolve member inquiries in live time.
- Maintain and communicate an in-depth understanding of extensive internal policies, procedures and legal parameters that are unique to Church Health Plans. This involves proactively staying informed as products, markets, technology and legal environments change.
- Use knowledge management software to help our members and ministry partners navigate a wide range of inquiries.
- Educate each caller on GuideStone Insurance plans and the tax, legal and compliance issues associated with the Plans.
- Act as a subject matter expert for GuideStone members and ministry partners across the various levels of GuideStone Financial Resources operations.
- Proactively identify the needs of each caller and promote GuideStone products through cross-selling.
- Update member & ministry partner records.
- Other duties may be assigned.
What you will need:
- Bachelor's degree or equivalent work experience.
- Proficient PC skills in MS Office and applicable GuideStone system applications
- Strong analytical skills and sound judgement when diagnosing customer inquiries.
- Ability to effectively communicate with GuideStone participants, as well as all levels of GuideStone employees.
- Ability to interact in a fast-paced team environment.
- Maintain optimal organizational and planning skills for optimal use of extensive electronic resources.
- Prior experience working in an atmosphere of continuous customer service telephone calls.
- Prefer knowledge of medical plans, term life, accident, dental and disability insurance.
- Financial industry related experience is preferred.
- Ability to communicate complicated tax and regulatory issues.
- Must maintain complete confidentiality regarding GuideStone business matters.
- Ability to eagerly accept and complete projects and research as they are delegated by management.
- Must have complete confidentiality regard GuideStone business matters.
#LI-Hybrid
#LI-ZB1
About GuideStone
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
1918