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71 Gti Customer Service Representative Jobs Hiring Near You

Green Thumb

Leader in Training

Whitehall, OH · On-site

At least three years of customer service or retail experience, with at least one year in a ... Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb

Green Thumb

Leader in Training

Whitehall, OH

At least three years of customer service or retail experience, with at least one year in a ... Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb

Green Thumb

Social Impact Specialist

Chicago, IL

... Green Thumb can make a high-level impact both internally and externally * 4+ years prior experience managing CSR initiatives (as broadly defined in this to include Diversity & Inclusion, social ...

Green Thumb

Social Impact Specialist

Chicago, IL · On-site

... Green Thumb can make a high-level impact both internally and externally * 4+ years prior experience managing CSR initiatives (as broadly defined in this to include Diversity & Inclusion, social ...

Green Thumb

Delivery Driver (Part Time)

Paramus, NJ · On-site

$18/hr

... products to Green Thumb's customers. As a Delivery Driver, you will be responsible for safely transporting products, maintaining delivery schedules, and upholding exceptional customer service ...

Green Thumb

Delivery Driver (Part Time)

Baxter, MN

$17.25/hr

... products to Green Thumb's customers. As a Delivery Driver, you will be responsible for safely transporting products, maintaining delivery schedules, and upholding exceptional customer service ...

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Green Thumb Jobs Information

Do workers at Green Thumb Industries get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between January 2025 and July 2026.

Does Green Thumb Industries pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between January 2025 and July 2026.

At Green Thumb Industries, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Green Thumb Industries affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Green Thumb Industries?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 23% of people with changing schedules find out their shifts one week or less ahead of time.
  • 35% of people with changing schedules find out their shifts two weeks ahead of time.
  • 35% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Green Thumb Industries worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and April 2026.

Do Green Thumb Industries workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
35% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for Green Thumb Industries workers to change shifts?

Some people find it hard to change shifts.
55% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at Green Thumb Industries?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 50 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Green Thumb Industries managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 41 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at Green Thumb Industries spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at Green Thumb Industries?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 50 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Green Thumb Industries good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Green Thumb Industries feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 49 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Green Thumb Industries get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Green Thumb Industries?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 53 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Green Thumb Industries enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Green Thumb Industries recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Green Thumb Industries?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 55 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Green Thumb Industries?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Green Thumb Industries’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Green Thumb Industries is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 53 people who took the Breakroom Quiz between January 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Gti?

Personal Care Specialist (Part Time)

Green Thumb

Whitehall, OH • On-site

$13.50 - $16.25/hr

Part-time

Re-posted 16 days ago

Green Thumb Industries rating

7.3

Company rating: 7.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

4th of 33 rated cannabis dispensaries

Job description

The Role
RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to success-they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.
Responsibilities
  • Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
  • Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
  • Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.
  • Promote a work environment that is positive, communicative, patient and/or customer-oriented
  • Assist in verifying order deliveries for accuracy
  • Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
  • Ensure local and state cannabis regulations are properly enforced and upheld
  • Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
  • Maintenance of hard copy files as required
  • Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
  • Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
  • Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
  • Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
  • Other duties as assigned

Qualifications
  • At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
  • Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
  • Must have reliable, responsible, and dependable attendance
  • Must be 21 years or older
  • Must pass all required background checks including state-specific cannabis employment requirements
  • Possess valid driver's license or state ID
  • Must be and remain compliant with all legal or company regulations for working in the cannabis industry
  • Prior cannabis experience not required

Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
  • Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
  • Remain in a stationary position, if required, to meet the needs of the business
  • Converse and communicate with individuals and groups of people directly
  • Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
  • Prepare patient and/customer orders by moving and placing products
  • Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
  • Move inventory and materials weighing up to 30 pounds independently
  • Position self to move inventory and materials in storage areas

Skills
  • Consistent demonstration of excellent customer service skills
  • Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge preferred
  • Ability to establish and maintain effective working relationships with all employees
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
  • Previous experience with POS systems
  • Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
  • Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
  • Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Working Conditions
  • Patient and/or customer-facing environment
  • Ability to work outdoors in varying and sometimes adverse weather conditions
  • Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Our Mission: To promote well-being through the power of cannabis.
  • We're humble-We prefer quiet confidence and don't shout about our success.
  • We're hardworking-We put our heads down and get the job done.
  • We're grateful-Working in our industry is a privilege and an act of service.
  • We're transparent-Honest and open communication keeps us healthy as an organization.
  • We're collaborative-And believe good ideas can come from anywhere.
  • We have a growth mindset-One that's grounded in well-being.

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought-not only because it is right, but because it makes us better. Our mission-the right to wellness-informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.
We can't wait to meet you.
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range
$16-$16 USD

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