67 Greene County Public Library Customer Service Representative Jobs Hiring Near You

Salary: $28.13 Hourly
Location : Tomball, TX
Job Type: Regular Full-time
Job Number: 17108
Department: Public Library
Opening Date: 08/18/2026
Closing Date: 9/30/2026 11:59 PM Central
Max Number of Applicants: 150
Position Description
Harris County Public Library (HCPL) - History
The Harris County Public Library (HCPL) system, established in 1921, began as a collection of small libraries located in stores, post offices, and private homes. Over the years, it has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.
In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program.
HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace-it's where individuals can grow, inspire, and contribute to meaningful change.
What you will do at Harris County Public Library:
This position directs and coordinates the daily operations of the Adult and Young Adult departments and their services at the Lone Star College - Tomball Community Library under the partnership between the HCPL and LSC systems. This position implements and interprets library policies for library users and staff, supervises and motivates staff, models and promotes exceptional customer service, and engages the community to ensure services meet customer needs and are aligned with the library and department strategy. They serve as liaisons between Library Departments, Branch Managers, and branch staff, oversee the daily operations of the Tomball Innovation Lab, as well as monitor current strategic objectives to develop future library services, community partnerships, and programs. Exemplify the high standards and expectations for the library system in its daily operations and services.
This position is at the Lone Star College (LSC) - Tomball Campus. The LSC-Tomball Community Library is a joint library partnership between the LSC-Tomball Campus and the Harris County Public Library (HCPL) to serve both the academic and public communities
Duties & Responsibilities:

• Selects, supervises, and coaches assigned staff
• Provides leadership and coordinates schedules and workflow for effective service delivery
• Provides for the training and motivation of staff to make full use of individual capabilities and to meet changing system demands
• Establishes work rules and performance standards, trains and coaches performance, and initiates and implements disciplinary actions as warranted
• Identifies library needs in the community; plans and provides adult and young adult services and programs to meet community needs
• Develops and manages the department's planned expenditures, including gift funds, when applicable; identify grant opportunities
• Supervises the library in the absence of the Branch Director
• Develops and maintains rapport with external stakeholders, including the library Friends
• Oversees the shaping of an engaging and attractive adult and young adult collection through awareness of current literature
• Prepares reports to compile and analyze the department's statistics
• Attends staff and administrative meetings, activities, and/or professional conferences, and actively serves on committees
• Oversees the daily operation of the Innovation Lab
• Researches and applies for grant opportunities
• Other duties as assigned

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30 wpm and 80% accuracy.
Please see testing instructions in the General Information section below.
Education and Experience:

• Master's Degree in Library and Information Studies or related field from an accredited university or college
• Two (2) years of library experience working in a variety of roles, displaying administrative, supervisory and leadership skills in community engagement and planning, collection development and reference services, digital and Library technology, program management, and data analysis for the effectiveness of programs, services, and resources

OR

• Bachelor's Degree in a related field from an accredited college or university
• Four (4) years of library experience working in a variety of roles, displaying administrative, supervisory and leadership skills in community engagement and planning, collection development and reference services, digital and Library technology, program management, and data analysis for the effectiveness of programs, services, and resources

OR

• Associate degree in any field or 60 hours of secondary education credits from an accredited college or university
• Seven (7) years of library experience working in a variety of roles, displaying administrative, supervisory and leadership skills in community engagement and planning, collection development and reference services, digital and Library technology, program management, and data analysis for the effectiveness of programs, services, and resources

OR

• High school diploma or G.E.D. equivalent
• Nine (9) years of library experience working in a variety of roles, displaying administrative, supervisory and leadership skills in community engagement and planning, collection development and reference services, digital and Library technology, program management, and data analysis for the effectiveness of programs, services, and resources

Additional Requirements:

• Unofficial copies of transcripts are required along with the application.
• Candidates must complete a clerical skills test and achieve a minimum typing speed of 80% aptitude, 30 WPM with at least 80% accuracy

Knowledge, Skills & Abilities

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficient with social media (Facebook, X, Instagram, etc.)
• Proficient with the Internet and Office 365
• Excellent communication skills (verbal and written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Ability to exercise initiative and act with discretion
• Must use your personal mobile device for our Multifactor Authentication process

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Experience:

• Experience with adults and young adult groups (preferred)
• Experience with budgeting and financial resource management (preferred)

Language:

• Bilingual (preferred)

General Information
Register Online for the HRT Clerical Skills Test using the following link:

• • • • • • • • • Click the above link to the HRRM Clerical Skills Test registration page
                • Click on "Apply" to submit your request for testing
                • You will receive a test invitation and instructions via e-mail within 48 hours
                • You will have no more than 5 calendar days to access and complete testing
                • Your score will be automatically uploaded to your application
                • The test may be taken once every 30 days
                • Most recent test scores are retained for up to 6 months

Position Type and Typical Hours of Work:

• Full-Time | Regular - 40 hours a week
• Typical shifts are day, evening, night, weekend, etc.
• May require attending meetings, council sessions, or after-hours events and off-site meetings.

Work Environment:

• This job typically operates in a professional office environment with overhead lighting and long periods of screen time.
• Daily use of a computer, keyboard, copier, scanner, printer, calculator, and phone (desk and cell).
• Daily use of software programs, including Microsoft Office Suite, Outlook, Word, Excel, and GPS.
• At times, work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes.
• Driving: Available and reliable transportation for work-related duties.

Physical Demands:

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying.
• Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.

Reporting Relationships:

• Reports To Position: Branch Manager
• Supervises Positions: Librarians, Library Specialists, and Library Technicians

Work Location:

• Lone Star College (LSC) - Tomball Campus - 30555 Tomball Parkway, Tomball, Tx 77375

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01
Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02
Do you have a Master in Library and Information Studies from an ALA-accredited university?Degree major/minor and graduation date must be documented on your application education history.

• Yes
• No
• N/A; No Degree

03
Have you completed 60 hours of secondary education credits from an accredited college or university?

• Yes
• No

04
Please describe your education