60 Genworth Customer Service Representative Jobs Hiring Near You

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Senior Manager, Datacenter - Server Ops

This role is not eligible for Sponsorship.

POSITION LOCATION

Richmond or Lynchburg VA

*A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

Drive the end-to-end management of multi-site datacenter server hosting

infrastructure (both physical and virtual) while Genworth is pursuing a rapidly developing modernization strategy. This leader ensures high availability, performance, and security of enterprise systems while spearheading our next generation of service delivery with a strong understanding of datacenter management, financial stewardship, and team leadership. The role balances strategic planning with hands-on oversight of operations across datacenter facilities and operations teams, aligning technology services with business needs. 

What you will be doing

• Datacenter Operations: Oversee multi-site datacenter operations to ensure optimal performance, capacity, and 24/7 availability of critical physical and virtual server environments. Integrate and manage blending hosting solutions to meet scalability, resiliency, and flexibility goals in line with our enterprise strategy.
• Service Delivery & Reliability: Develop and enforce operational procedures and best practices for server and virtualization platforms through a combination of system administrators and support staff, and automations. Monitor infrastructure health, maintain environmental conditions (power, cooling, etc.) in physical facilities, and implement capacity planning to prevent downtime and protect hardware. Ensure disaster recovery (DR) capabilities, backup processes, and business continuity plans are in place and regularly tested for all sites.
• Security & Compliance: Enforce rigorous security controls and compliance with internal policies and industry regulations (e.g. SOC, ISO, NIST) across data center operations. Proactively manage risk by keeping infrastructure updated (patch management, vulnerability remediation) and aligning with enterprise IT governance and audit standards.
• Vendor & Contract Management: Lead vendor selection, contracts, and relationships for hardware, software and select datacenter managed services. Team up with site director in negotiations and ensure external partners meet performance and cost expectations. Assist full-time employees in overseeing and managing 3rd party managed service engagements and contractors.
• Financial Management (Budgets & FinOps): Manage budgets and 1 cost center cost center. including capacity forecasting, cost optimization, and financial reporting for data center and cloud services. Drive FinOps practices, instituting chargeback/show back models and cost transparency for resource usage to our internal customers. Identify opportunities for cost savings and ensure ROI on infrastructure investments.
• Strategic Planning & Modernization: Shape the long-term hosting strategy, advising on modernization efforts (cloud migrations, colocation, platform upgrades). Collaborate with senior IT leadership and other teams on technology roadmaps (cloud adoption, automation, edge computing) to future-proof infrastructure while reducing enterprise risk.
• People Leadership & Team Development: Lead and mentor a distributed team, potentially including subordinate managers and professionals. Set clear objectives, provide coaching, and foster a culture of excellence, collaboration, and continuous improvement. Ensure cross-training and development of staff to build organizational capability and operational resilience. Champion diversity, inclusion, and a high-performance team culture aligned with organizational values.

What you bring

• Education & Experience: Bachelor’s degree in information technology, Computer Science, or 12+ years in IT infrastructure roles, with at least 5+ years in management of large-scale datacenter or cloud infrastructure operations. Demonstrated success overseeing multi-site datacenter operations.
• Technical Expertise: Deep understanding of physical and virtual server infrastructure, enterprise operating systems (Windows, RHEL (Linux)), connecting to an enterprise storage network (SAN), networking connectivity, and virtualization (VMware, Cisco UCS) in high-availability environments. Strong knowledge of disaster recovery, backup, and business continuity practices. Familiarity with IT security and compliance frameworks (e.g. NIST, PCI, SOX) and data protection standards in infrastructure services.
• Financial & Vendor Management: Hands-on experience in budget planning and cost management for IT infrastructure, including forecasting and optimizing spending. Track record of managing vendor/partner contracts (e.g. co-lo facilities, hardware/software suppliers,) and holding them accountable to SLAs and performance targets. Experience working directly with providers or through a value-added reseller (VAR)
• Leadership Skills: Strong leadership and team management abilities with experience leading technical teams (including managers-of-managers) in a fast-paced, mission-critical environment. Excellent communication and stakeholder management skills; able to convey complex technical issues to non-technical audiences and influence strategic decisions. Adept at decision-making, coaching talent, and driving cross-functional collaboration.  Ability to manage and coordinate technical SMEs for core platforms and hands-and-feet teams. Support a shared responsibility model with other leaders maintaining other aspects of the datacenter.

Preferred Experience & Certifications:

• Master’s degree in a relevant field (MBA or IT Management) is a plus.
• Professional certifications such as ITIL, SAFE, PMP, TBM Practitioner are highly desirable.
• Demonstratable experience with data center consolidations, migrations (site to site, physical to virtual(P2V), hyperconvergence), or large deployment administration is advantageous.
• Prior proven success in implementing automation/orchestration tools (IaC, CI/CD) and IT service management processes to improve efficiency.

Core Competencies & Leadership Attributes:

• Strategic Vision & Innovation: Ability to define and execute datacenter modernization and migration strategies that align with business objectives, ensuring the organization’s infrastructure is scalable, resilient, and future-ready.
• Operational Excellence: Strong problem-solving and analytical skills with a continuous improvement mindset. Committed to high standards of service reliability, performance optimization, and risk management across all infrastructure operations.
• Influential Leadership: Empathetic and decisive leader who mentors teams, fosters collaboration, and drives accountability. Excellent communication, able to partner with senior executives, cross-functional teams, and external providers to achieve common goals.

ADDITIONAL INFORMATION

National Range: $120,900 - $187,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services