Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Bi-lingual Management Trainee, Order Management! In this role, the Order Mgmt. CSA ...
2 Genpact Management Trainee Jobs Hiring Near You
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Bi-lingual Management Trainee, Order Management! In this role, the Order Mgmt. CSA ...
Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced ... Risk Management Certifications Certified Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA ...
Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced ... Risk Management Certifications Certified Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA ...
Genpact Jobs Information
What is it like to work at Genpact?
Genpact is a global professional services firm that values innovation, collaboration, and client-centricity, fostering a dynamic and inclusive work environment. The company's structure is designed to promote agility and flexibility, with teams working on diverse projects and clients across various industries, and employees are encouraged to develop their skills through training and mentorship programs. Working at Genpact may appeal to candidates seeking a challenging and rewarding career in a fast-paced, global organization with opportunities for growth and professional development.
What makes Genpact an attractive place to work?
Genpact is a leading global professional services firm that has established itself as a pioneer in the business process management and operations outsourcing industry, with a strong track record of innovation and client satisfaction. The company offers a dynamic and collaborative work environment that fosters creativity, teamwork, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Genpact, professionals can contribute to delivering impactful solutions that drive business outcomes for clients and gain access to a range of career development opportunities, including training programs, mentorship, and leadership development initiatives.
Do workers at Genpact get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.
67% of people say they get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.
Does Genpact pay people when they’re sick?
Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.
At Genpact, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.
Is the health insurance from Genpact affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and July 2026.
83% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at Genpact?
Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and July 2026.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and July 2026.
Do workers at Genpact worry about hours?
Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
95% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
Do Genpact workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it for Genpact workers to change shifts?
Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it to get time off at Genpact?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.
67% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Genpact managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.
Do jobs at Genpact spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it to take sick days at Genpact?
Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Genpact good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at Genpact feel treated with respect by their managers?
Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
81% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Genpact get to take their breaks without interruption?
Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.
36% of people report that their breaks get interrupted.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.
Is it stressful to work at Genpact?
Most people feel stressed here.
81% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.
81% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Genpact enjoy their jobs?
Only some people enjoy their job.
59% of people report they don’t enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.
59% of people report they don’t enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Genpact recommend working with their team?
Not many people recommend working with their team.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at Genpact?
Some people didn’t get enough training when they started.
59% of people report they didn’t get enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
59% of people report they didn’t get enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at Genpact?
Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think Genpact’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Genpact is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Management Trainee jobs?
What are the most popular jobs at Genpact?
What are the most popular categories at Genpact?
Genpact rating
6.3
Based on 31 frontline employees who took The Breakroom Quiz
185th of 226 rated it services
Job description
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Bi-lingual Management Trainee, Order Management!
In this role, the Order Mgmt. CSA (Customer Service Analyst) is accountable for effectively managing the entire order lifecycle, ensuring timely and effective order entry, validation, processing and tracking to ensure on time and in full delivery of customer orders always maintaining a good relationship with the customer. Purchase orders are essentially received via EDI, Email / FAX etc. The list of activities extends with Order entry/adjustments, collaboration with sales, S&OP, shipping facilities, carrier, coordinating with customer’s receiving team to ensure timely and in full delivery of goods.
Responsibilities
- Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically
- Entering orders in the business ERP within given TAT
- Proactively manage product allocation on the orders.
- Ensuring delivery note on sales orders gets created in a timely fashion.
- Coordinating with shipping facilities to get the product shipped to customers.
- Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
- Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order.
- Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates.
- Support customers with pool date coordination, rush shipment arrangements, and problem resolution.
- Order track and trace when shipped out of the shipping facility and share real time updates with the customer.
- Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc).
- Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD
- Analyzing order trend of customers and raise flag if variation experienced.
- Work as a team to process any ad hoc request promptly
- Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
- Ability to analyze and resolve problems before escalating to the next level.
Qualifications we seek in you!
Minimum Qualifications
- Bi-lingual: Canadian French/English speaking
- Good understanding of upstream and downstream OTC processes
- Good communication skills (written & spoken)
- Strong analytical mindset, problem solving and organization skills.
- Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)
- Experience in customer service and or supply chain and order management.
- Good written and spoken communication skills.
- Possess ability to handle multiple tasks at a given time.
- Demonstrate ability to collaborate and partner with internal and external stakeholders.
- Shift Timings: 8 AM to 5PM and working on QE close weekends
Preferred Qualifications/ Skills
- Resources from Order management domain and worked on SAP ERP-
- Bachelor’s Degree (business, logistics or finance is preferred.
- Good understanding of upstream and downstream processes
- Good communication skills (written & spoken)
- Strong analytical mindset, problem solving and organization skills.
- Good Working knowledge of tools like SAP / S4 HANA, Power BI, SAP Analytics Cloud, Tableau, Blue Yonder, Salesforce and Ariba
- Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)
- Strong team player
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is [CAD50,000 to CAD55,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in
About Genpact
Sourced by ZipRecruiter
Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.
Industry
It services
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1997