Analyze recurring issues and recommend operational and technical improvements. Deliver white-glove ... Maintain compliance with security, governance, and service management requirements. Contribute to ...
95 Genesco Operations Manager Jobs Hiring Near You
Analyze recurring issues and recommend operational and technical improvements. Deliver white-glove ... Maintain compliance with security, governance, and service management requirements. Contribute to ...
... Operational Data Store), enabling seamless data ingestion, processing, and analysis. * Architect ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Operational Data Store), enabling seamless data ingestion, processing, and analysis. * Architect ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Operational Data Store), enabling seamless data ingestion, processing, and analysis. * Architect ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Operational Data Store), enabling seamless data ingestion, processing, and analysis. * Architect ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Data Warehouse or Operational Data Store), enabling seamless data ingestion, processing, and ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Data Warehouse or Operational Data Store), enabling seamless data ingestion, processing, and ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Operational Data Store), enabling seamless data ingestion, processing, and analysis. * Architect ... Lead and manage the Database Administration function, providing guidance to ensure high ...
... Operational Data Store), enabling seamless data ingestion, processing, and analysis. * Architect ... Lead and manage the Database Administration function, providing guidance to ensure high ...
Job Requirements 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. Experience leading Amazon, marketplace, drop ship, or wholesale eCommerce ...
Job Requirements 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. Experience leading Amazon, marketplace, drop ship, or wholesale eCommerce ...
Job Requirements * 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. * Experience leading Amazon, marketplace, drop ship, or wholesale e ...
Job Requirements * 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. * Experience leading Amazon, marketplace, drop ship, or wholesale e ...
Job Requirements * 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. * Experience leading Amazon, marketplace, drop ship, or wholesale e ...
Job Requirements * 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. * Experience leading Amazon, marketplace, drop ship, or wholesale e ...
Job Requirements * 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. * Experience leading Amazon, marketplace, drop ship, or wholesale e ...
Job Requirements * 7+ years of eCommerce, digital commerce, marketplace, account management, operations, or related experience. * Experience leading Amazon, marketplace, drop ship, or wholesale e ...
Store Manager
$14.42 - $35/hr
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Store Manager
$14.42 - $35/hr
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Store Manager
$16.28 - $35/hr
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Store Manager
$16.28 - $35/hr
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Supervise and manage all aspects of daily store operations * Supervise and manage all aspects of ... Genesco's employment practices will continue to be directed toward full utilization of all ...
Genesco Jobs Information
What is it like to work at Genesco?
Genesco is a company that values a collaborative and entrepreneurial spirit, fostering a culture of innovation and growth within its teams.
As a leading retailer of footwear, apparel, and accessories, Genesco operates a diverse portfolio of brands, including Journeys, Lids, and Schuh, with a focus on delivering exceptional customer experiences across its stores and e-commerce platforms.
Working at Genesco may appeal to candidates who are passionate about the retail industry, enjoy a fast-paced and dynamic work environment, and are motivated by opportunities for professional growth and development within a global organization.
As a leading retailer of footwear, apparel, and accessories, Genesco operates a diverse portfolio of brands, including Journeys, Lids, and Schuh, with a focus on delivering exceptional customer experiences across its stores and e-commerce platforms.
Working at Genesco may appeal to candidates who are passionate about the retail industry, enjoy a fast-paced and dynamic work environment, and are motivated by opportunities for professional growth and development within a global organization.
What makes Genesco an attractive place to work?
Genesco is a leading specialty retailer with a long history of providing quality products and services to its customers. The company offers a dynamic work environment that values innovation, collaboration, and teamwork, with opportunities for employees to contribute to the growth and success of the organization. By joining Genesco, individuals can gain valuable experience and skills in the retail industry, with opportunities for professional development and advancement in a stable and established company.
Do workers at Genesco get paid breaks?
Sometimes. Only some people get paid breaks.
61% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and March 2026.
61% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and March 2026.
Does Genesco pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.
At Genesco, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
Do part-time workers get paid time off at Genesco?
Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between June 2025 and August 2026.
100% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between June 2025 and August 2026.
Is the health insurance from Genesco affordable enough for their workers?
Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and January 2026.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and January 2026.
Do people get paid time off at Genesco?
Some people get paid time off from work.
58% of people say they don’t get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and August 2026.
58% of people say they don’t get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
- 62% of people with changing schedules find out their shifts one week or less ahead of time.
- 34% of people with changing schedules find out their shifts two weeks ahead of time.
- 3% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
Do workers at Genesco worry about hours?
Some people worry about getting enough hours.
52% of people report they worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
52% of people report they worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
Do Genesco workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
54% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
How easy is it for Genesco workers to change shifts?
Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
How easy is it to get time off at Genesco?
Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.
45% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.
Do Genesco managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.
Do jobs at Genesco spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
How easy is it to take sick days at Genesco?
Some people find it hard to take sick days.
48% of people report that it’s hard to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
48% of people report that it’s hard to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
Is a Genesco job good for students?
Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and August 2026.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Genesco feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Genesco get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and March 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and March 2026.
Is it stressful to work at Genesco?
Most people feel stressed here.
84% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.
84% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Genesco enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
38% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Genesco recommend working with their team?
Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get enough training when they start at Genesco?
Some people didn’t get enough training when they started.
42% of people report they didn’t get enough training when they started working here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
42% of people report they didn’t get enough training when they started working here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get support to advance at Genesco?
Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people think Genesco’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.
Do workers feel well informed about how Genesco is doing?
Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Genesco?
What are the most popular categories at Genesco?
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Genesco rating
4.9
Based on 33 frontline employees who took The Breakroom Quiz
87th of 104 rated fashion retailers
Job description
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery. In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.
How You Will Make an Impact Provide second-level technical support and serve as the primary escalation point for Level I support and offshore service desk personnel. Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues. Diagnose and resolve moderately complex technical issues across supported technologies.
Support the deployment, configuration, maintenance, and optimization of infrastructure and end-user systems. Participate in project implementations, upgrades, and technology rollouts. Analyze recurring issues and recommend operational and technical improvements.
Deliver white-glove technical support for Executive Leadership, C-Suite, and designated VIP users while maintaining the highest level of professionalism, discretion, and confidentiality. Provide support, troubleshooting, and operational readiness for conference room and executive meeting room audio-visual technologies, including Microsoft Teams Rooms, Zoom Rooms, and related collaboration platforms. Ensure conference room technology is fully functional for executive meetings and other critical business events.
Maintain compliance with security, governance, and service management requirements. Contribute to technical documentation, knowledge base articles, and continuous process improvements. Mentor and provide technical guidance to offshore service desk personnel to improve service quality and issue resolution.
Experience and Skills You'll Need to Have Bachelor's degree or equivalent combination of education and experience. 2-5 years of technical support or engineering experience within an enterprise IT environment. Experience supporting executive leadership and VIP users.
Experience working with outsourced service desk providers. Strong customer service, interpersonal, and communication skills with the ability to interact professionally with all levels of the organization. Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
Working knowledge of Crestron room control systems preferred. Understanding of IT service management processes, SLAs, and incident management. Ability to troubleshoot complex technical issues and serve as a technical escalation resource.
Preferred Qualifications Experience supporting executive or VIP environments. ITIL, HDI, Microsoft, or other relevant technical certifications. Experience mentoring technical support teams or offshore service desk personnel.
Additional Position Requirements Ability to provide on-site support for executive meetings and conference room technology. Ability to maintain a high level of professionalism, discretion, and confidentiality when supporting executive leadership. #LI-LC1 Apply.
About Genesco
Sourced by ZipRecruiter
Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Nashville, TN, US
Year founded
1924