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Job Title: Business / Data Analyst

Duration: 6 Months

Location: Lexington, MA

Job Description:

Clearance: Candidates must have an active clearance in order to be considered for this role.

Work Schedule: This position is VIRTUAL. The candidate can work remotely but they MUST live within 100 miles of Lexington so that they can come into the Lab if necessary for the needs of the program. The onsite work will NOT be regular.

Interview: 1st round interview will be a Zoom with the hiring manager. 2nd round interview will be a Zoom with additional team members as needed.

Description:

Collects and interprets data from various data sources. Manages master data, including creation, updates, and deletion. Monitors data quality and removes corrupt data. Defines new data collection and analysis processes. Analyses results of data collection. Identifies patterns and trends in data sets. Develops various reports, graphs, charts, and presentations. Has ability to format reports, use formulas/functions, sort data, create macros, link files, etc. Reports results back to the relevant members of the business. Able to translate business requirements into non-technical, lay terms. Evaluates current business processes and proposes areas for improvement. Works alongside stakeholders and team members to establish business needs. Possesses strong communication and organization skills.

We are seeking a Business/Systems Analyst to support the administration, operation, and adoption of the Laboratory's enterprise Generative AI platforms. This individual will play a key role in ensuring researchers and staff can effectively leverage AI services by providing exceptional customer support, managing platform configuration and user access, coordinating with software vendors, and helping drive successful adoption across the Laboratory. This person will help identifying the user demands and work with the manager to appropriately add to the AI roadmap.

The successful candidate will combine strong technical aptitude with excellent customer service skills. They will work closely with end users, software vendors, cybersecurity, and internal development teams to resolve issues, configure AI platforms, maintain documentation, and identify opportunities to improve the overall user experience.

Key Responsibilities

• Create and manage teams in LiteLLM, user accounts, API keys, roles, quotas, budgets, and permissions.
• Configure platform settings to support Laboratory security, governance, and operational requirements.
• Perform user provisioning, deprovisioning, and periodic access reviews.
• Assist with deployment and testing of new platform features and upgrades.
• Provide customer support to Laboratory staff. Respond to user questions regarding access, capabilities, limitations, billing, quotas, models, and best practices
• Track support requests and identify recurring issues that should be addressed through product improvements or documentation
• Work with Laboratory divisions to understand AI use cases and platform requirements then develop AI prompts and agents to fit their needs.
• Participate in user acceptance testing and validation of new functionality and troubleshooting
• Identify themes in support and develop KBAs and training materials
• Maintain documentation as policies and technologies evolve.

Requirements

• Bachelor’s degree in information systems, Computer Science, Business, or related field (or equivalent experience).
• Experience supporting enterprise software platforms or providing technical customer support.
• Experience administering enterprise SaaS platforms, including user management and role-based access control.
• Working knowledge of Generative AI technologies and enterprise AI platforms.
• Experience troubleshooting technical issues while providing excellent customer service.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Experience creating user documentation and knowledge base articles.

Preferred Qualifications

• Experience administering LiteLLM or similar LLM gateway/proxy platforms.
• Experience with Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, or similar AI services.
• Familiarity with API keys, OAuth, SSO, and identity management.
• Experience with Python, PowerShell, or scripting for automation.
• Experience with Power BI, SQL, or other reporting tools.
• Experience working in Agile development environments.
• Experience supporting AI platform adoption within a research, government, or FFRDC environment.
• Experience working with end users to identify user needs that should be priotized and added to the AI product and services roadmap

SKILLS MATRIX:

Client Required Skill - Experience (Years) - Last Used

Must Have

Degree Level

Bachelor's Degre

Experience

Currently holds a Secret Clearance (OR a higher clearance)

Experience creating and updating documentation

Generative AI technologies and enterprise AI platforms knowledge

Strong problem-solving and analytical skills across a diverse technology stack

Technical customer support

Networks

Troubleshooting skills

Soft Skills

Strong Verbal and Written Communication

Software

Administering enterprise SaaS platforms (user management and role-based access control)

Enterprise software platform support

Nice to Have

Data/Reporting

Experience with Power BI, SQL, or other reporting tools

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.