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Return-To-Work Specialist

The return-to-work specialist owns Fullbloom's return-to-work (RTW) process across all leave types — workers' compensation, FMLA, ADA, and other personal or medical leaves — and manages the accommodations process for employees recovering from occupational and non-occupational conditions alike. Operating across Fullbloom's multi-state footprint, this role partners closely with the manager of workers compensation, the third-party administrator (TPA), and program leaders, and directly oversees coordination with the leave-of-absence specialist to facilitate safe, timely, and compliant return to work. The specialist serves as a central coordinator of the interactive process, ensuring that transitional-duty opportunities are identified, offered, and documented consistently while safeguarding employee privacy at every step.

Essential duties and responsibilities include administering return-to-work for all leave types — including workers' compensation, FMLA, ADA, and other personal or medical leaves — including identifying suitable temporary assignments, developing written RTW and modified-duty offers, and tracking restrictions through resolution. The specialist facilitates the ADA interactive process end to end: evaluates accommodation requests, coordinates reasonable accommodations with managers and program leaders, and maintains thorough, defensible documentation of each interaction. The specialist serves as the primary coordination point between employees, managers, the TPA, and the leave-of-absence specialist to align medical restrictions, benefit status, and available duty across all leave types. The specialist confirms offer defensibility with the TPA before any employment action tied to an active workers' compensation claim proceeds, and applies the equivalent standard for non-occupational leaves — confirming leave/benefit status with the leave-of-absence specialist before decisions involving job abandonment or separation. The specialist ensures all communications comply with HIPAA and ADA requirements — sharing only work restrictions and accommodation needs with managers and program directors, never treatment or diagnosis details. The specialist maintains organized case files, RTW offers, correspondence, and status notes, applying consistent documentation and paper-trail discipline across all cases. The specialist supports tracking of key RTW metrics, including return-to-work rate, modified-duty utilization, and lost-time trends, in partnership with the workers' compensation reporting function. The specialist contributes to the development of RTW and accommodation policies, templates, and standard operating procedures as the program matures. The specialist provides day-to-day direction to the leave-of-absence specialist, ensuring alignment between leave administration and return-to-work planning for every case.

Required qualifications include a bachelor's degree in human resources, disability management, rehabilitation, business, or a related field, or an equivalent combination of education and relevant experience. The specialist must have three or more years of experience in leave administration (FMLA, ADA, personal/medical leave), workers' compensation, return-to-work, or accommodations coordination. The specialist must have working knowledge of the ADA interactive process, FMLA, and workers' compensation principles across all leave types, including the distinction between occupational and non-occupational leave. The specialist must demonstrate the ability to handle confidential medical information in accordance with HIPAA and ADA requirements. The specialist must have strong written communication and documentation skills, with a proven track record of maintaining clear and defensible records. The specialist must be able to work independently in a fully remote environment while coordinating across multiple internal and external stakeholders.

Preferred qualifications include experience supporting a multi-state employer, including familiarity with monopolistic-state jurisdictions. Relevant certification such as CPDM (certified professional in disability management), ADA coordinator credential, or equivalent is preferred. Experience working with a TPA and an external leave administrator in a coordinated claims environment is preferred. Background in behavioral health, education, or healthcare settings is preferred.

Posted salary range: USD $31.25 - USD $36.06 /hr.

Work environment and physical requirements include a fully remote position; occasional travel may be required for training or program needs. Prolonged periods of working at a computer and communicating by phone, video, and email.