MANAGER CUSTOMER ACCOUNTS
Largo, FL · On-site
Manage customer forecasts, purchase orders, and order fulfillment activities within the ERP system. * Oversee customer-supplied materials and inventory requirements to ensure continuity of supply.
2 Formulated Solutions Purchasing Agent Jobs Hiring Near You
MANAGER CUSTOMER ACCOUNTS
Largo, FL · On-site
Manage customer forecasts, purchase orders, and order fulfillment activities within the ERP system. * Oversee customer-supplied materials and inventory requirements to ensure continuity of supply.
MANAGER CUSTOMER ACCOUNTS
Largo, FL · On-site
Manage customer forecasts, purchase orders, and order fulfillment activities within the ERP system. * Oversee customer-supplied materials and inventory requirements to ensure continuity of supply.
MANAGER CUSTOMER ACCOUNTS
Largo, FL · On-site
Manage customer forecasts, purchase orders, and order fulfillment activities within the ERP system. * Oversee customer-supplied materials and inventory requirements to ensure continuity of supply.
Formulated Solutions Jobs Information
Do workers at Formulated Solutions get paid breaks?
No. Most people don’t get paid breaks.
75% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.
75% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.
Does Formulated Solutions pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.
Is the health insurance from Formulated Solutions affordable enough for their workers?
Only some people say the health insurance costs are okay.
60% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.
60% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.
Do people get paid time off at Formulated Solutions?
Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
Do workers at Formulated Solutions worry about hours?
Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
Do Formulated Solutions workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it for Formulated Solutions workers to change shifts?
Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it to get time off at Formulated Solutions?
Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
71% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
Do Formulated Solutions managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
Do jobs at Formulated Solutions spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and July 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and July 2025.
How easy is it to take sick days at Formulated Solutions?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Formulated Solutions feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and December 2025.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and December 2025.
Do people at Formulated Solutions get to take their breaks without interruption?
Only some people get breaks without interruption.
63% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.
63% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.
Is it stressful to work at Formulated Solutions?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
78% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Formulated Solutions enjoy their jobs?
Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
86% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Formulated Solutions recommend working with their team?
Not many people recommend working with their team.
78% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
78% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people get enough training when they start at Formulated Solutions?
Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
44% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people get support to advance at Formulated Solutions?
Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people think Formulated Solutions’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.
Do workers feel well informed about how Formulated Solutions is doing?
Most people don’t feel well informed about how the company is doing.
88% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.
88% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.
What other companies are hiring for Purchasing Agent jobs?
What are the most popular jobs at Formulated Solutions?
Formulated Solutions rating
6.1
Based on 9 frontline employees who took The Breakroom Quiz
82nd of 86 rated pharmaceutical
Job description
PRIMARY PURPOSE:
The Manager, Customer Accounts serves as the primary commercial and operational liaison for assigned customers, ensuring exceptional service delivery, sustained business growth, and seamless product lifecycle management. This role acts as the internal “Voice of the Customer,” driving cross-functional alignment across Supply Chain, Manufacturing, Quality, and Finance to achieve best-in-class service levels. The position is responsible for strengthening customer relationships, optimizing account performance, and leading the transition of new products from Project Management into commercial operations. Additionally, this role provides leadership and development for Customer Account/Relationship Management team members.
MAJOR DUTIES AND RESPONSIBILITIES:
- Customer Relationship & Account Management
- Serve as the primary point of contact for assigned customer accounts, building strong, trust-based relationships.
- Lead regular customer business reviews and operational meetings to align on forecasts, supply plans, and performance metrics.
- Proactively assess “customer health” and satisfaction, driving action plans to address gaps and enhance the overall experience.
- Communicate pricing updates, service changes, and strategic initiatives to customers in a clear and timely manner.
- Business Growth & Account Strategy
- Identify and drive opportunities to expand existing customer business within the CDMO portfolio.
- Partner with commercial and technical teams to support customer growth initiatives and long-term account strategies.
- Support successful onboarding and commercialization of new products, ensuring a smooth transition from Project Management to routine operations.
- Operational & Supply Chain Alignment
- Collaborate closely with Supply Chain Planning and Manufacturing to ensure production schedules align with customer demand and achieve OTIF (On-Time In-Full) targets (>90%).
- Manage customer forecasts, purchase orders, and order fulfillment activities within the ERP system.
- Oversee customer-supplied materials and inventory requirements to ensure continuity of supply.
- Participate in cross-functional forums to address production challenges, product changes, and scheduling risks.
- Financial & Commercial Coordination
- Partner with Finance to ensure accurate pricing, contract adherence, and timely resolution of accounts receivable issues.
- Monitor account performance metrics, including revenue, service levels, and profitability.
- Support contract execution and ensure alignment between commercial agreements and operational delivery.
- Process Excellence & Continuous Improvement
- Establish and implement customer service best practices, standard operating procedures, and performance metrics.
- Drive continuous improvement initiatives to enhance efficiency, responsiveness, and customer satisfaction.
- Align customer-facing processes with internal functions to streamline operations and reduce complexity.
- Team Leadership & Development
- Lead, coach, and develop Relationship Management Specialists and customer service team members.
- Foster a high-performance, customer-centric culture focused on accountability and collaboration.
- Provide guidance, training, and performance feedback to support individual and team growth.
- Customer Engagement & Escalation Management
- Coordinate and host customer site visits, audits, and business reviews.
- Lead issue resolution efforts, including escalations, service disruptions, and corrective action plans.
- Ensure effective communication of customer feedback internally to drive improvements across functions.
QUALIFICATIONS:
Required:
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (preferred).
- Minimum of 5+ years of experience in customer account management or customer service leadership within a CDMO or contract manufacturing environment.
- Demonstrated success in building and leading customer-focused teams and processes. Proven track record of Successful Customer Service Team Establishment in contract manufacturing environment.
- Knowledge of ERP systems (NetSuite preferred)
- Proficient with Microsoft Office suite.
- Effective verbal, written, and presentation skills.
- Experience in contract manufacturing or biopharma.
- Knowledge of FDA regulations and Lean manufacturing
- Proficiency in MS Excel
- Strong understanding of CDMO operations, including supply chain, manufacturing, and quality systems.
EDUCATION AND TRAINING
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (preferred).
TECHNICAL SKILLS AND ABILITIES:
- 5+ years of experience in Customer Service Managerial position, in contract manufacturing environment.
- Ability to communicate effectively with partners and colleagues.
- Proven track record of Successful Customer Service Team Establishment in contract manufacturing environment
- Knowledge of FDA regulations and Lean manufacturing
CRITICAL SKILLS AND ABILITIES:
- Customer Focus & Relationship Building
- Strategic Thinking & Business Acumen
- Cross-Functional Leadership
- Problem Solving & Decision Making
- Communication & Influence
- Time Management & Prioritization
- Adaptability & Change Leadership
COMPUTER SKILLS:
Knowledge of ERP systems (NetSuite preferred)
Microsoft Office products (Excel, Outlook, Project, Word, OneNote)
What Formulated Solutions employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Formulated Solutions
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing
Company size
51 - 200 Employees
Headquarters location
Largo, FL, US
Year founded
1999