ZipRecruiter

Log In

Five9
Five9

60 Five9 Jobs Hiring Near You

Five9

Mid-Market Account Director

San Ramon, CA · On-site

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

Mid-Market Account Director

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

OR · On-site

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

OR · On-site

The Enterprise Solution Consultant supports Five9's strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. This role blends ...

Five9

Mid-Market Account Director

San Ramon, CA · On-site

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

Commercial Account Director

San Ramon, CA

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

OR · On-site

To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This ...

Five9

Enterprise Sales Account Director

San Ramon, CA · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

Commercial Account Director

San Ramon, CA · Hybrid

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

Commercial Account Executive

San Francisco, CA · On-site +1

$39K - $76K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

Commercial Account Director

San Ramon, CA · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables ...

Five9

OR

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

next page

Showing results 1-20

All JobsFive9 Jobs

Five9 Jobs Information

What are the most popular titles at Five9?
What are the most popular cities for Five9 jobs?
What are the most popular states for Five9 jobs?
What are the most popular job types at Five9?
What are the most popular categories at Five9?
Infographic showing various job openings at Five9 in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 16% Physical, 14% Hybrid, and 70% Remote job distribution.
Mid-Market Account Director

Mid-Market Account Director

Five9

San Ramon, CA • On-site

Part-time

Posted 9 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.

A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management:

  • Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development:

  • Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
  • Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.

Upselling and Cross-selling:

  • Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
  • Strong focus on Five9's AI offerings to improve efficiency in the Contact Center.
  • Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.

Market and Competitor Analysis:

  • Stay informed about industry trends, market dynamics, and competitor activities.
  • Use this knowledge to position Five9 as a leader and differentiate our offerings.

Key Responsibilities (continued):

  • Create and drive revenue within a specified region or list of named accounts.
  • Generate business opportunities through professional networking and cold-calling.
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas.
  • Own the sales cycle from lead generation to closure.
  • Develop business plan and present the business plan during quarterly review sessions.
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connection, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key Qualifications:

  • Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
  • Be able to work independently and as part of a team in a fast pace, rapid change environment.
  • Success selling at the C-level
  • Documented track record of sales excellence
  • A proven sales hunter and closer
  • Superior professional presence and business acumen

The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.