The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
60 Firstbank Jobs Hiring Near You
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
Area Manager
Nashville, TN · On-site
Description Position at FirstBank Summary: The Area Manager will be a leader within the retail area and manage one to two retail financial center; providing oversight on the retail daily operations ...
Area Manager
Nashville, TN · On-site
Description Position at FirstBank Summary: The Area Manager will be a leader within the retail area and manage one to two retail financial center; providing oversight on the retail daily operations ...
MH Bilingual Account Representative
Knoxville, TN · On-site
$14.75 - $18.50/hr
Description Position at FirstBank Hours: Monday - Thursday 11:00am - 8:00pm Friday 8:30pm - 5:30pm Summary: The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured ...
MH Bilingual Account Representative
Knoxville, TN · On-site
$14.75 - $18.50/hr
Description Position at FirstBank Hours: Monday - Thursday 11:00am - 8:00pm Friday 8:30pm - 5:30pm Summary: The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured ...
Teller
Chattanooga, TN · On-site
$14.50 - $18.25/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller
Chattanooga, TN · On-site
$14.50 - $18.25/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Portfolio Manager
Knoxville, TN · On-site
Description Position at FirstBank Summary: The Portfolio Manager (PM) works to support the revenue generation for Relationship Managers (RM) and Head of Specialty Lending Group (SLG) for the ...
Portfolio Manager
Knoxville, TN · On-site
Description Position at FirstBank Summary: The Portfolio Manager (PM) works to support the revenue generation for Relationship Managers (RM) and Head of Specialty Lending Group (SLG) for the ...
Description Position at FirstBank Summary: Responsible for creating an exceptional lending experience by providing appropriate decisions on small business or consumer loan requests including real ...
Description Position at FirstBank Summary: Responsible for creating an exceptional lending experience by providing appropriate decisions on small business or consumer loan requests including real ...
Teller
Cartersville, GA · On-site
$14.25 - $17.75/hr
Description Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and ...
Teller
Cartersville, GA · On-site
$14.25 - $17.75/hr
Description Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and ...
FirstBank's Specialty Lending Group (SLG) focuses on propelling affordable homeownership through our niche of specialized manufactured housing solutions. The SLG 1st Line of Defense (LOD) Compliance ...
FirstBank's Specialty Lending Group (SLG) focuses on propelling affordable homeownership through our niche of specialized manufactured housing solutions. The SLG 1st Line of Defense (LOD) Compliance ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations and values. * Develop and maintain an active portfolio of Consumer and Commercial ...
Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations and values. * Develop and maintain an active portfolio of Consumer and Commercial ...
Mortgage Closer
Nashville, TN · On-site
Description Position at FirstBank This position can be remote, but candidates MUST be located in our business footprint. Those areas include: TN, AL, KY, GA. Job Summary Responsible for oversight ...
Mortgage Closer
Nashville, TN · On-site
Description Position at FirstBank This position can be remote, but candidates MUST be located in our business footprint. Those areas include: TN, AL, KY, GA. Job Summary Responsible for oversight ...
Universal Banker
Birmingham, AL · On-site
$16.75 - $21/hr
Description Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully ...
Universal Banker
Birmingham, AL · On-site
$16.75 - $21/hr
Description Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully ...
Universal Banker
Birmingham, AL · On-site
$16.75 - $21/hr
Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank ...
Universal Banker
Birmingham, AL · On-site
$16.75 - $21/hr
Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank ...
The Sr. RMA performs various support duties pertinent to meeting the needs of FirstBank's clients and development of new business, and functions as an extension of the RM team for sales opportunities ...
The Sr. RMA performs various support duties pertinent to meeting the needs of FirstBank's clients and development of new business, and functions as an extension of the RM team for sales opportunities ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
Senior Automation Developer
Nashville, TN · On-site
Description Position at FirstBank This position is remote, but you MUST be located in our business footprint, which includes the following states: TN, KY, AL, GA, NC Summary: We're in search for a ...
Senior Automation Developer
Nashville, TN · On-site
Description Position at FirstBank This position is remote, but you MUST be located in our business footprint, which includes the following states: TN, KY, AL, GA, NC Summary: We're in search for a ...
Description Position at FirstBank Summary: Supports all financial centers and underwriting groups by preparing loan documentation to be used for new loan granting and loan servicing. Arranges for the ...
Description Position at FirstBank Summary: Supports all financial centers and underwriting groups by preparing loan documentation to be used for new loan granting and loan servicing. Arranges for the ...
Area Manager
Nashville, TN · On-site
Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations and values. * Develop and maintain an active portfolio of Consumer and Commercial ...
Area Manager
Nashville, TN · On-site
Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations and values. * Develop and maintain an active portfolio of Consumer and Commercial ...
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Job description
Position Summary:
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process. FSRs regularly apply policies and best practices based on FirstBank and financial industry knowledge.
Essential Duties and Responsibilties:
- Achieve personal and Financial Center targets and goals by identifying customer needs and providing appropriate guidance and perspective when recommending and explaining bank products and services; make referrals to the appropriate bank partners as customer needs dictate.
- Answer customers’ questions regarding products and services; research and resolve customer issues according to established guidelines, brand model and service standards; encourage retention of bank customers as well as increase product usage by recognizing and closing cross-sell opportunities.
- Maintain knowledge of FirstBank products, bank partners, loan process, policies and procedures, etc., articulating knowledge and educating others as needed.
- Build relationships with community businesses and personal clients, represent the Bank during community events and activities; participate in outside sales opportunities such as the Bank At Work Program.
- Accept consumer loan applications and submit to underwriting; close consumer loans as appropriate.
- Perform Financial Center operations activities in a support or lead role, which may include but is not limited to:
- Assist customers with safe deposit box entry and accurate log maintenance.
- Account maintenance, wire transfers, fraud packets, etc
- Process reports as needed, including but not limited to the Nonsufficient Funds (NSF) report.
- Assist in a Teller capacity when needed.
- Financial Center Security Coordinator duties and/or Financial Center Disaster Recovery Notebook procedures as needed and required.
- Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
- Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
- Regular and reliable attendance.
- Perform other duties as assigned.
Qualification:
Education: High school diploma or the equivalent required
Experience: Minimum of two years. Banking or sales environment experience is required.
Certifications and Licenses: National Mortgage Lending Service (NMLS) certification and Notary preferred. Must be bonded within first six months of employment.