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68 First Student Customer Service Representative Jobs Hiring Near You

Corestaff Services

Student Customer Service Agent

Bowie, MD · On-site

$15 - $20/hr

We are seeking a Customer Service Agent to join our Student Accounts team. In this role, you will ... Serve as the first point of contact for student account inquiries via phone, email, ticketing ...

First Student

Customer Success Manager

Toronto, ON

Share technology and service offering information, insights and benefits to help the customer understand and compare to other providers and share the advantages, values and benefits of First Student ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee ... You will be the face and voice to Domino's customers as the first responder. Daily Routine: * Greet ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service ... You will be the face and voice to Domino's customers as the first responder. Daily Routine: * Greet ...

First Bank

Customer Service Representative

Goldfield, IA · On-site

$14.25 - $19.25/hr

As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

A positive impression is expected from the CSR's as they are the first contact of the customers and insurance company personnels. Working as a CSR has many benefits including training and experience ...

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First Student Jobs Information

What is it like to work at First Student?

First Student is a company that values teamwork and community involvement, striving to create a supportive and inclusive work environment for its employees.

As a leading provider of student transportation services, First Student operates a large fleet of buses and employs a diverse team of drivers, mechanics, and support staff who work together to ensure safe and reliable transportation for students. The company's mission is to provide exceptional service and support to its customers, while also promoting a culture of safety and customer satisfaction.

Working at First Student may appeal to individuals who are passionate about education and community service, as the company offers opportunities for professional growth and development in a dynamic and fast-paced industry.

What makes First Student an attractive place to work?

First Student is a leading provider of student transportation services, serving over 900 school districts across North America. The company offers a dynamic work environment that values teamwork, safety, and customer satisfaction, with opportunities for professional growth and development through training programs and career advancement. By joining First Student, individuals can contribute to the education and well-being of students, while also developing their skills and expertise in a stable and supportive work environment.

Do workers at First Student get paid breaks?

No. Most people don’t get paid breaks.
78% of people say they don’t get paid breaks.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Does First Student pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
73% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 60 people who took the Breakroom Quiz between January 2026 and July 2026.

At First Student, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
60% of people say they have to use vacation days when they’re out sick.
Based on data from 67 people who took the Breakroom Quiz between July 2025 and July 2026.

Are part-time workers able to get health insurance from First Student?

Most people who work part-time can't get health insurance.
71% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 28 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at First Student?

Most people who work part-time don’t get paid time off.
70% of people who work part-time say they don’t get paid time off
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from First Student affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at First Student?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 145 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 81% of people with changing schedules find out their shifts one week or less ahead of time.
  • 8% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at First Student worry about hours?

Some people worry about getting enough hours.
56% of people report they worry about getting enough hours.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.

Do First Student workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
51% report that they don’t have enough control over which shifts they work.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for First Student workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at First Student?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 125 people who took the Breakroom Quiz between July 2025 and July 2026.

Do First Student managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
75% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at First Student spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at First Student?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 141 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a First Student job good for students?

Most students say this is a good place to work if you’re studying.
88% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at First Student good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 64 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at First Student feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 139 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at First Student get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at First Student?

Some people feel stressed out here.
59% of people say they often feel stressed out at work.
Based on data from 146 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at First Student enjoy their jobs?

Most people enjoy their job.
90% of people report they enjoy their job.
Based on data from 137 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at First Student recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 64 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get enough training when they start at First Student?

Most people got enough training when they started.
84% of people report they got enough training when they started working here.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get support to advance at First Student?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think First Student’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 136 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how First Student is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 135 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at First Student?
What are the most popular categories at First Student?
Infographic showing various Customer Service Representative job openings at First Student in the United States as of August 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% Physical job distribution.

Student Customer Service Agent

Corestaff Services

Bowie, MD • On-site

$15 - $20/hr

Other

Posted 18 days ago

Job description

We are seeking a Customer Service Agent to join our Student Accounts team. In this role, you will serve as the primary point of contact for students, families, faculty, and staff by providing accurate information and resolving questions related to tuition, billing, payments, refunds, and student accounts.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to providing outstanding customer service.


Responsibilities

  • Serve as the first point of contact for student account inquiries via phone, email, ticketing system, virtual appointments, and in-person visits.
  • Assist students and families with questions regarding:
  • Tuition and fees
  • Account balances
  • Payments and payment plans
  • Refunds
  • Billing statements
  • Late fees
  • Account holds
  • Third-party sponsorships
  • Research and resolve account issues accurately and efficiently.
  • Process approved account adjustments and financial transactions in accordance with university policies.
  • Document customer interactions using CRM and case management systems.
  • Monitor and manage assigned service tickets to ensure timely resolution.
  • Educate students on online billing, payment, and self-service tools.
  • Collaborate with Financial Aid, Admissions, Registrar, Housing, and other campus departments to resolve account issues.
  • Maintain confidentiality of student and financial records in compliance with FERPA.
  • Support office operations during peak registration and billing periods.
  • Participate in departmental meetings, training, and continuous process improvements.


Qualifications

Required:

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 2–3 years of customer service experience in higher education, finance, banking, billing, or a related field
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical, organizational, and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with PeopleSoft or another CRM system
  • Experience using ticketing or case management systems (Zendesk or similar)
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and related applications)
  • Ability to explain policies and procedures clearly while handling confidential financial information professionally

Preferred Qualifications

  • Experience in higher education, student accounts, bursar operations, financial services, banking, or billing
  • Knowledge of student information systems such as PeopleSoft, Workday Student, or Colleague
  • Familiarity with FERPA regulations and university tuition billing practices
  • Experience working in a contact center or One-Stop Student Services environment


Apply