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73 First Student Customer Service Representative Jobs Hiring Near You

Johnson Service Group

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Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

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First Student Jobs Information

What is it like to work at First Student?

First Student is a company that values teamwork and community involvement, striving to create a supportive and inclusive work environment for its employees.

As a leading provider of student transportation services, First Student operates a large fleet of buses and employs a diverse team of drivers, mechanics, and support staff who work together to ensure safe and reliable transportation for students. The company's mission is to provide exceptional service and support to its customers, while also promoting a culture of safety and customer satisfaction.

Working at First Student may appeal to individuals who are passionate about education and community service, as the company offers opportunities for professional growth and development in a dynamic and fast-paced industry.

What makes First Student an attractive place to work?

First Student is a leading provider of student transportation services, serving over 900 school districts across North America. The company offers a dynamic work environment that values teamwork, safety, and customer satisfaction, with opportunities for professional growth and development through training programs and career advancement. By joining First Student, individuals can contribute to the education and well-being of students, while also developing their skills and expertise in a stable and supportive work environment.

Do workers at First Student get paid breaks?

No. Most people don’t get paid breaks.
75% of people say they don’t get paid breaks.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.

Does First Student pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
73% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 64 people who took the Breakroom Quiz between January 2026 and July 2026.

At First Student, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 72 people who took the Breakroom Quiz between June 2025 and June 2026.

Are part-time workers able to get health insurance from First Student?

Most people who work part-time can't get health insurance.
71% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 28 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at First Student?

Most people who work part-time don’t get paid time off.
70% of people who work part-time say they don’t get paid time off
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from First Student affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at First Student?

Some people get paid time off from work.
52% of people say they don’t get paid time off.
Based on data from 61 people who took the Breakroom Quiz between January 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 81% of people with changing schedules find out their shifts one week or less ahead of time.
  • 8% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at First Student worry about hours?

Some people worry about getting enough hours.
56% of people report they worry about getting enough hours.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.

Do First Student workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
51% report that they don’t have enough control over which shifts they work.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for First Student workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at First Student?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 127 people who took the Breakroom Quiz between July 2025 and July 2026.

Do First Student managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
75% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at First Student spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at First Student?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between January 2026 and July 2026.

Is a First Student job good for students?

Most students say this is a good place to work if you’re studying.
86% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.

Is working at First Student good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at First Student feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 60 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at First Student get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at First Student?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 63 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at First Student enjoy their jobs?

Most people enjoy their job.
89% of people report they enjoy their job.
Based on data from 138 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at First Student recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get enough training when they start at First Student?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 66 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people get support to advance at First Student?

Only some people are given support to advance their career here.
In the last year, 49% of people report not being given support to advance their career here.
Based on data from 140 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think First Student’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 141 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how First Student is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 142 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at First Student?
What are the most popular categories at First Student?
Infographic showing various Customer Service Representative job openings at First Student in the United States as of July 2026, with employment types broken down into 23% Full Time, and 77% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Customer Operations

Kansas City, MO

$15.75 - $21.25/hr

Full-time

Posted 10 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.


At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

#LI-TC2
COP143 2026-75517 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient
Employment Type: Full Time

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