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61 First Source Specialist - Customer Service Jobs Hiring Near You

Customer Service Specialist

Lexington, KY · On-site

$14.50 - $19/hr

As the first and last point of contact for our Cadillac service guests, you will play a critical ... CUSTOMER SERVICE SPECIALIST | CUSTOMER SERVICE SPECIALIST | CUSTOMER SERVICE SPECIALIST | CUSTOMER ...

New

Specialist Customer Service

Plano, TX · On-site

$16.25 - $21.50/hr

Customer Service Specialist Location: Plano, TX Duration : 5 Months Position Summary The Portal ... Provide first-level technical support to customers experiencing portal-related issues * Troubleshot ...

Specialist, Customer Service

Chaska, MN · On-site

$18.25 - $24/hr

Specialist, Customer Service THE ROLE Entegris is seeking a Customer Service Specialist in Chaska, MN, to support Entegris' customers. This role independently manages complex customer issues ...

CUSTOMER SERVICE SPECIALIST

Dubuque, IA · On-site

$16 - $21.25/hr

CUSTOMER SERVICE SPECIALIST Richland Center Shopping News (A Divison of WCI) 1 Positions ID: a968c7e16aecee42a6b1 Posted On 06/29/2026 Refreshed On 07/30/2026 Job Overview Primary Contact 74157 Ali ...

Specialist, Customer Service

Chaska, MN · On-site

$18.25 - $24/hr

Specialist, Customer Service The Role Entegris is seeking a Customer Service Specialist in Chaska, MN to support and strengthen relationships with our customers. This role serves as a key point of ...

Specialist, Customer Service

Chaska, MN · On-site

$18.25 - $24/hr

Specialist, Customer Service The Role Entegris is seeking a Customer Service Specialist in Chaska, MN to support and strengthen relationships with our customers. This role serves as a key point of ...

Customer Care Specialist - Customer Service Rep Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist ...

Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll ...

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Customer Service Specialist

Quantrell Auto Group

Lexington, KY • On-site

$14.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Job description

Cadillac Service Drive Customer Experience Specialist

Location: Lexington, KY | Quantrell Cadillac

Job Type: Full-Time

Executive Overview

Quantrell Cadillac is seeking an energetic, customer-centric Service Drive Customer Experience Specialist to join our luxury service operations team. As the first and last point of contact for our Cadillac service guests, you will play a critical role in delivering a white-glove experience, managing service drive traffic flow, and executing high-touch customer communication throughout the repair lifecycle.

This role is ideal for a proactive individual looking to build a high-growth career in automotive service operations, guest relations, or service management within a premium dealership group.

What We Offer
  • Competitive Compensation: Hourly pay + performance bonuses based on customer satisfaction metrics.
  • Comprehensive Benefits Package: Health, Dental, Vision, and Life Insurance.
  • 401(k) Retirement Plan: Includes company match options.
  • Career Pathing: Direct career progression into Service Advisor, Warranty Administrator, or Assistant Service Manager roles.
  • Work Environment: Modern, state-of-the-art luxury service drive with modern digital workflow tools.
  • Work-Life Balance: Paid time off (PTO) and paid holidays.
Key Responsibilities Customer Check-In & Guest Hospitality
  • Warmly greet all Cadillac service guests on the drive immediately upon arrival.
  • Perform initial digital check-in procedures, verify guest contact details, confirm appointment times, and direct customers to their assigned Service Advisor.
 Customer Updates & Communication Management
  • Proactively update guests on vehicle status via phone, SMS, and email throughout the day to ensure zero communication gaps.
  • Notify customers promptly upon vehicle completion, explaining initial billing summaries prior to guest pickup.
 Third-Party Service Contract & Claims Coordination
  • Contact extended service contract companies (Aftermarket Warranty / Cadillac Protection Plans) to obtain claim authorizations and pre-approvals.
  • Document approval codes, labor caps, and covered parts on active Repair Orders to accelerate technician repair times.
 Express Check-Out & Final Delivery
  • Process customer payments (credit card, cash, digital invoice pay) during vehicle pick-up.
  • Deliver a seamless final invoice review and ensure the guest’s Cadillac is clean, staged, and ready for departure.
Qualifications & Requirements
  • Communication Skills: Exceptional verbal and written communication with an approachable, luxury-level phone demeanor.
  • Technical Aptitude: Comfortable learning Dealership Management Systems (DMS), service scheduling software, and tablet-based check-in applications.
  • Administrative Skills: High attention to detail, strong organizational ability, and confidence handling phone-based warranty claim procedures.
  • Professionalism: Maintains a polished, professional appearance aligning with Cadillac brand standards.
  • Licensing & Background: Valid Driver’s License with a clean driving record; must pass pre-employment background and drug screening.

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