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First Quality
First Quality

60 First Quality Customer Service Representative Jobs Hiring Near You

First Quality Enterprises, Inc.

CI Engineer

Anderson, SC · On-site

$72K - $96K/yr

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small ... customer specifications. • Utilizes project management skills, prepares timelines, schedules, and ...

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First Quality Jobs Information

Do workers at First Quality get paid breaks?

Yes. Most people get paid breaks.
94% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Does First Quality pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
79% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and May 2026.

At First Quality, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from First Quality affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at First Quality?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 27% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 36% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at First Quality worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do First Quality workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
71% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for First Quality workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at First Quality?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Do First Quality managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at First Quality spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at First Quality?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at First Quality good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at First Quality?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at First Quality?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at First Quality?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think First Quality’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how First Quality is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at First Quality?
What are the most popular categories at First Quality?
Infographic showing various Customer Service Representative job openings at First Quality in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Maintenance Manager

Maintenance Manager

First Quality Enterprises, Inc.

Defiance, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

First Quality rating

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

273rd of 516 rated manufacturers

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a Maintenance Manager for our First Quality Tissue facility located in Defiance, OH. This position will be responsible for the overall maintenance of the Paper Machines. Ensures all team members goals are aligned with department objectives and flow resources as needed to ensure the goals are met. Provide consistency in work processes, training, employee development, and HR practices. Ensure a strong relationship with the Production team and coordinate activities to ensure reliable processes from incoming pulp to final product. As a member of the mill leadership team, develop and implement practices and initiatives to keep the mill competitive. This position is responsible for leading the maintenance processes in a manner that will have direct impact on profitability, efficiency, cost management, quality, safety, customer satisfaction, and innovation.
Principal Accountabilities/ Responsibilities:
  • Leads and develops safe work culture through adhering to and maintaining all company safety rules, policies, and standards.
  • Exhibit strong core leadership skills - accountability, credibility, trust.
  • Ensure coaching, discipline, recognition, and handling of situations is consistent with HR policy.
  • Develop salaried and hourly maintenance personnel to ensure bench strength.
  • Conduct performance appraisals, performance improvement and coaching of both salaried and hourly personnel.
  • Utilize and promote the usage of the CMMS system to provide direction and assistance to maintenance personnel within the Paper Maintenance team.
  • Promote growth of maintenance team by providing leadership in the development and implementation of:
    • Root Cause Analysis
    • Precision maintenance techniques
    • Preventive maintenance programs
    • Reliability improvements
    • Analyze operational data and equipment performance history to deliver improvements in critical maintenance related metrics including unplanned downtime, PM compliance, schedule compliance, Mean-Time-Between Failures, and maintenance related costs.
  • Champion the availability and reliability of our assets using the following:
    • Effective predictive maintenance
    • Effective maintenance planning and scheduling
    • Effective repair techniques
  • Champion vendor services to maximize quality, performance, and reliability of equipment repairs. Utilize vendors and OEM's for improving the skills of maintenance personnel and for improving inspection routines.
  • Manage Controls and Mechanical Engineers to improve equipment availability.
  • Support all mill Reliability efforts
  • Develop and create a vision for the maintenance team and implement it.
  • Interface with Production, Engineering, Human Resources, Purchasing, Stores, and Utilities departments.
  • Develop and maintain staffing plans to meet business requirements.
  • Develop and deliver maintenance budgets.
  • First 6 months, training primarily in Anderson, South Carolina

Education and experience requirements:
  • Bachelor's degree in Mechanical or Electrical Engineering, or a related field. In lieu of a degree, additional years of experience may be considered.
  • 10 years' experience in the maintenance field, experience in Paper Machine preferred
  • Three to five years' experience in a Maintenance Supervisory position.
  • Have a deep understanding of the planning and scheduling of maintenance work functions as they apply to predictive, preventive, precision, proactive, and planned maintenance.
  • Strong human relations and interpersonal skills.
  • Strong problem-solving skills in aiding the reliability of the operation.

What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (years' worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums

...and more!
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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