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First Quality
First Quality

60 First Quality Customer Service Representative Jobs Hiring Near You

First Quality Enterprises, Inc.

Warehouser

Anderson, SC · On-site

$14.75 - $18.25/hr

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small ... Responsible for quality/customer satisfaction in regard to product integrity during the loading and ...

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First Quality Jobs Information

Do workers at First Quality get paid breaks?

Yes. Most people get paid breaks.
94% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Does First Quality pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
79% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and May 2026.

At First Quality, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from First Quality affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at First Quality?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 27% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 36% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at First Quality worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do First Quality workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
71% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for First Quality workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at First Quality?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Do First Quality managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at First Quality spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at First Quality?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at First Quality good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at First Quality?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Quality recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at First Quality?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at First Quality?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think First Quality’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how First Quality is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at First Quality?
What are the most popular categories at First Quality?
Infographic showing various Customer Service Representative job openings at First Quality in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Quality Manager

Quality Manager

First Quality Enterprises, Inc.

Lewistown, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

First Quality rating

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

273rd of 516 rated manufacturers

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a Quality Manager for our First Quality Retail Services located in Lewistown, PA. This position will be responsible for the creation, implementation and monitoring of all corporate & site Quality practices within their site of operation. Leading a team of quality professionals and driving a culture of continual improvement. Play a pivotal role and work collaboratively within the site management team, and drive quality engagement through all levels of the organization.
Primary responsibilities include:
  • Provide leadership and planning to develop, implement and maintain quality systems to ensure compliance to regulatory, industry, and customer standards.
  • Serves as the Management Representative for all site compliance and quality systems
  • Supervises the activities of assigned staff and monitor the activities of QA/QC personnel within the QA Department.
  • Assure that all resources utilized for the quality functions are procured, maintained, and perpetuated in a cost effective and timely manner within the goals of the strategic business plan.
  • Take the leadership role in maintaining/changing the quality culture of the company - serve as the visible model of Quality. Educate team members in the quality philosophy and practices, including improvement strategies.
  • Represents the company to vendors, customers, and appropriate regulatory officials in matters related to quality.
  • Administers the quality audit program.
  • Provides training to team members, as required, for implementing quality initiatives.
  • Work with cross-functional teams to prioritize key site projects and determine appropriate resources and timing; integrate lean six sigma activities with quality system activities such as Corrective and Preventive Action (CAPA) and Quality Improvements to assure effectiveness and compliance to customer and regulatory requirements.
  • Develops annual quality plans and recommendations for continual improvement in conjunction with the Quality Leader and Operations Manager
  • Determines methods and implements plans for professional development of personnel within the QA Department.
  • Proposes budgets and monitors budget activity for the QA Department.
  • Provides statistical analysis for evaluation of processes, and issue KPI reports to site leadership and divisional leaders at determined frequencies.
  • Conducts lab tours and explains quality system to visitors.
  • Understands competitive product features in comparison to products.
  • Completes required reports and summaries for regulatory & industry agencies.
  • Assists and substitutes for the Divisional Quality Leader, as needed.
  • Observes all safety rules and always uses the proper safety equipment.
  • Performs other duties as necessary when directed to do so.
  • Follows necessary GMP, FDA, and ISO regulations.
  • Manage master validation plan.
  • Implement, monitor and review online Quality systems, including vision QMS Software, and SPC systems.

The ideal candidate should possess the following:
  • Bachelor's degree in an Engineering, Technology, Mathematics, Business, or Science discipline.
  • Three years minimum experience as a Quality Manager, Technical Manager, or QC Supervisor in a manufacturing environment (preferably FDA-regulated environment).
  • Six sigma Green Belt certified, preferred.
  • Supervisory experience.
  • Auditing experience in GMP and/or ISO systems.
  • ASQ Certification or equivalent training (CQE, CQA, CQT, or CQM).
  • Advanced skills in oral and written communications.
  • Standard skills in technical, business, and managerial fields.
  • Standard skills in statistics, procedure implementation, and quality auditing.
  • Competent in interactions with executive management, vendors, and customers.

What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums
  • ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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