VP, Customer Success
New York, NY · On-site
Manage lifecycle touchpoints and interventions with automation, and drive continuous process and ... into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks ...
38 Fireblocks Senior Product Manager Jobs Hiring Near You
VP, Customer Success
New York, NY · On-site
Manage lifecycle touchpoints and interventions with automation, and drive continuous process and ... into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks ...
Sales Director, Enterprise
New York, NY · Remote
$256K - $340K/yr
Selling multiple product lines into large enterprise organizations across industries * Working ... Updating and maintaining the Fireblocks CRM Requirements: * Experience selling complex technology ...
Sales Director, Enterprise
New York, NY · Remote
$256K - $340K/yr
Selling multiple product lines into large enterprise organizations across industries * Working ... Updating and maintaining the Fireblocks CRM Requirements: * Experience selling complex technology ...
Technology Alliances Director
New York, NY · Remote
$176K - $232K/yr
What You'll Do Fireblocks is the leading digital asset infrastructure platform trusted by the world ... Work with internal teams to prioritize integration requirements and track delivery to production.
Technology Alliances Director
New York, NY · Remote
$176K - $232K/yr
What You'll Do Fireblocks is the leading digital asset infrastructure platform trusted by the world ... Work with internal teams to prioritize integration requirements and track delivery to production.
Sales Engineer
New York, NY · On-site +1
$183/hr
Collaborate internally with Account Managers, Sales Directors and Product Managers * Translating ... or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the ...
Sales Engineer
New York, NY · On-site +1
$183/hr
Collaborate internally with Account Managers, Sales Directors and Product Managers * Translating ... or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the ...
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... The product centers on developer-first SDKs enabling seamless embedded wallet functionality . These ...
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... The product centers on developer-first SDKs enabling seamless embedded wallet functionality . These ...
As part of Fireblocks , the leading platform for securing digital assets, dynamic.xyz is positioned ... The product centers on developer-first SDKs enabling seamless embedded wallet functionality . These ...
As part of Fireblocks , the leading platform for securing digital assets, dynamic.xyz is positioned ... The product centers on developer-first SDKs enabling seamless embedded wallet functionality . These ...
Fireblocks, a leader in digital asset security, seeks a Solution Architect to own the end-to-end ... API integrations, security architectures, and reference patterns while guiding production ...
Fireblocks, a leader in digital asset security, seeks a Solution Architect to own the end-to-end ... API integrations, security architectures, and reference patterns while guiding production ...
Sales Director, Banking
New York, NY · On-site
Welcome to Fireblocks , the industry-leading digital asset infrastructure technology company ... Build and manage a robust pipeline through strategic prospecting, executive networking, and ...
Sales Director, Banking
New York, NY · On-site
Welcome to Fireblocks , the industry-leading digital asset infrastructure technology company ... Build and manage a robust pipeline through strategic prospecting, executive networking, and ...
Project Manager, Americas
New York, NY · On-site
$140K - $190K/yr
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... Work closely with cross-functional teams, including engineering, product, and customer success.
Project Manager, Americas
New York, NY · On-site
$140K - $190K/yr
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... Work closely with cross-functional teams, including engineering, product, and customer success.
VP, Customer Success
Manhattan, NY · On-site
Manage lifecycle touchpoints and interventions with automation, and drive continuous process and ... into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks ...
VP, Customer Success
Manhattan, NY · On-site
Manage lifecycle touchpoints and interventions with automation, and drive continuous process and ... into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks ...
Sales Director, Banking
New York, NY · On-site
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... Build and manage a robust pipeline through strategic prospecting, executive networking, and ...
Sales Director, Banking
New York, NY · On-site
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... Build and manage a robust pipeline through strategic prospecting, executive networking, and ...
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... Own the marketing operations budget, including vendor management and resource allocation Team ...
Fireblocks' platform and network provide the simplest and most secure way for companies to work ... Own the marketing operations budget, including vendor management and resource allocation Team ...
Senior Talent Acquisition Partner - GTM
New York, NY · On-site
$110K - $170K/yr
Fireblocks is the infrastructure powering the next era of digital finance -- banks, fintechs, and ... Partner closely with Business Partners, People Ops, and hiring managers to keep the hiring process ...
Senior Talent Acquisition Partner - GTM
New York, NY · On-site
$110K - $170K/yr
Fireblocks is the infrastructure powering the next era of digital finance -- banks, fintechs, and ... Partner closely with Business Partners, People Ops, and hiring managers to keep the hiring process ...
Senior Director, Marketing Operations
New York, NY · On-site +1
You will own the systems, data, and processes that power Fireblocks' global go-to-market engine. If ... Own the marketing operations budget, including vendor management and resource allocation Team ...
Senior Director, Marketing Operations
New York, NY · On-site +1
You will own the systems, data, and processes that power Fireblocks' global go-to-market engine. If ... Own the marketing operations budget, including vendor management and resource allocation Team ...
VP, Customer Success
New York, NY · On-site +1
Manage lifecycle touchpoints and interventions with automation, and drive continuous process and ... into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks ...
VP, Customer Success
New York, NY · On-site +1
Manage lifecycle touchpoints and interventions with automation, and drive continuous process and ... into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks ...
Commercial Counsel, AMER
New York, NY · Hybrid
$195K - $240K/yr
... Senior Counsel, Commercial role is based in New York and will play a significant role in Fireblocks ... Your experience will make you a persuasive and effective advisor to both management and your ...
Commercial Counsel, AMER
New York, NY · Hybrid
$195K - $240K/yr
... Senior Counsel, Commercial role is based in New York and will play a significant role in Fireblocks ... Your experience will make you a persuasive and effective advisor to both management and your ...
Senior Web Engineer, Marketing
New York, NY · On-site
$116K - $152K/yr
We're hiring a Senior Web Engineer to help us rethink web production from the ground up. You'll ... Experience working with security teams and managing sites through WP Engine or similar managed ...
Senior Web Engineer, Marketing
New York, NY · On-site
$116K - $152K/yr
We're hiring a Senior Web Engineer to help us rethink web production from the ground up. You'll ... Experience working with security teams and managing sites through WP Engine or similar managed ...
Project Manager, Americas
New York, NY · On-site
$140K - $190K/yr
Work closely with cross-functional teams, including engineering, product, and customer success ... For employees hired to work from New York, or from our NYC HQ, Fireblocks is required by law to ...
Project Manager, Americas
New York, NY · On-site
$140K - $190K/yr
Work closely with cross-functional teams, including engineering, product, and customer success ... For employees hired to work from New York, or from our NYC HQ, Fireblocks is required by law to ...
Fireblocks Jobs Information
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Job description
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
The Role
Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and regional CS leaders across AMER, EMEA, and APAC. The mandate is to increase software value realization, retention, adoption, and business expansion - with a primary focus on our banking, payments, and strategic enterprise customers globally, who represent the most important and complex accounts in our portfolio.
Given our subscription model, this role is vital to Fireblocks' long-term growth. It calls for a leader who can operate at the executive level with our largest institutional customers, while running a data-driven, high-accountability CS organization underneath them.
The Profile We're Looking For
This is a rare combination. The right candidate is all three of the following, not just one or two:
A combined background of post-sale and sales experience is ideal. A professional services background is a strong plus, particularly given our focus on enterprise transformation in regulated, high-complexity accounts.
Key Areas of Responsibility
New York preferred (East Coast strongly preferred; exceptional US-remote candidates considered)
For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration factors such as years of experience, skills, and business needs. It is not typical for a candidate to be hired at or near the top of the pay range, and each compensation decision is dependent on the individual case.
A reasonable base salary range estimate for this position is $250,000 - $300,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation matters in your decision to join us, we hope you also consider why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
The Role
Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and regional CS leaders across AMER, EMEA, and APAC. The mandate is to increase software value realization, retention, adoption, and business expansion - with a primary focus on our banking, payments, and strategic enterprise customers globally, who represent the most important and complex accounts in our portfolio.
Given our subscription model, this role is vital to Fireblocks' long-term growth. It calls for a leader who can operate at the executive level with our largest institutional customers, while running a data-driven, high-accountability CS organization underneath them.
The Profile We're Looking For
This is a rare combination. The right candidate is all three of the following, not just one or two:
- Data-led - Leverages AI to operate the CS org with focus metrics (GDR, NDR, NPS, adoption, health scores), uses data to drive execution and inform strategy, and holds the team accountable to measurable outcomes.
- Analytical - a structured, process-oriented thinker who can design playbooks, segmentation, and operating models that scale across regions and a complex enterprise customer base.
- Technical - credible with a sophisticated, technical product in the areas such as blockchain, digital assets, infrastructure, security and with technical buyers and stakeholders inside Financial institutions, banks and payments companies.
A combined background of post-sale and sales experience is ideal. A professional services background is a strong plus, particularly given our focus on enterprise transformation in regulated, high-complexity accounts.
Key Areas of Responsibility
- Deliver outcomes - Increase renewal rates and reduce churn; drive adoption and new business growth; improve Net Promoter Score; own renewals forecasting, operational excellence, and bookings.
- Build and lead the team - Recruit, build, and lead a high-performing, collaborative, empowered global CS organization, including regional CS leaders and CSMs. Build a high-performance culture that retains top talent and develops future leaders.
- Own the enterprise customer lifecycle - Oversee onboarding through adoption, expansion, and renewal for banking, payments, and strategic enterprise accounts. Manage lifecycle touchpoints and interventions with automation, and drive continuous process and scale improvement.
- Drive expansion with GTM rigor - Identify and create upsell and expansion opportunities for NDR, partnering closely with Sales using MEDDPICC to qualify economic buyers, decision criteria, and timing. Collaborate on Deal Acceptance, Knowledge Transfer, and Kick-Off to ensure seamless account handover.
- Run the operating model - Execute CS playbooks and engagement models that implement prescriptive best practices, with metrics that track and measure CS effectiveness and customer health.
- Be the voice of the customer - Develop an effective customer feedback loop, remediate issues, and bring customer insight into Product and Engineering. Champion senior customer relationships and evangelize Fireblocks customer success stories.
- Partner cross-functionally - Build working partnerships with Sales, Marketing, and Product/Engineering, and reinforce customer centricity across every touchpoint globally.
- Leverage modern tooling - Use AI and automation to scale CS operations, sharpen forecasting and health-scoring, and increase the leverage of the team. Comfort adopting and championing AI-forward ways of working is expected.
- 10+ years in the B2B technology industry, with at least 6+ years leading customer-facing organizations at scale.
- Experience running Customer Success for SaaS businesses with total revenues exceeding $100MM.
- Demonstrated experience with enterprise and/or strategic accounts - ideally in banking, payments, financial services, or other regulated, technically complex industries.
- Analytical and process-oriented mindset; uses data to drive execution and inform strategy. Competence with AI tools and models
- Technical fluency sufficient to be credible with a sophisticated product and technical buyers.
- Proven change agent - creates or adopts new customer programs that maximize satisfaction, retention, and expansion.
- Ability to manage and influence through persuasion, negotiation, and consensus building.
- Strong empathy for customers paired with a genuine passion for revenue and growth.
- Deep understanding of value drivers in recurring-revenue business models.
- Excellent communication and presentation skills; able to inspire and motivate large, remote, global teams.
- Relevant Bachelor's degree preferred; MBA a plus.
- Ability to travel up to 30%.
New York preferred (East Coast strongly preferred; exceptional US-remote candidates considered)
For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration factors such as years of experience, skills, and business needs. It is not typical for a candidate to be hired at or near the top of the pay range, and each compensation decision is dependent on the individual case.
A reasonable base salary range estimate for this position is $250,000 - $300,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation matters in your decision to join us, we hope you also consider why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
About Fireblocks
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
2018