ZipRecruiter

Log In

Fico

60 Fico Customer Success Manager Jobs Hiring Near You

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$59 - $72/hr

Customer Success Manager Location Scottsdale Employment Type Full time Location Type On-site Department Customer Success CSM US Customer Success Manager Base salary up to $65,000, plus commission ...

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

winzonesoftech

Customer Success Manager

Stafford, TX · On-site

$80 - $110/hr

Customer Success · Stafford, TX / Remote · FULL TIME Customer Success Manager Onboard, train and grow our customers. Own a book of business of mid-market AI customers across North America. What you ...

Selr LLC

Customer Success Manager

San Francisco, CA · On-site

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

previous page

Showing results 41-60

All JobsFico JobsFico Customer Success Manager Jobs

Fico Jobs Information

What other companies are hiring for Customer Success Manager jobs?

Infographic showing various Customer Success Manager job openings at Fico in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 11% Physical, and 89% Remote job distribution.

Customer Success Manager

SWBC

San Antonio, TX • On-site

Full-time

Medical, Retirement

Re-posted 21 days ago

SWBC rating

6.5

Company rating: 6.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using SWIVEL's solutions. CSMs should be customer-focused and aim for mutually beneficial outcomes within the partnership. Working collaboratively with Product Teams and the Sales team, the CSM will be responsible for increasing solution utilization, reducing implementation risk, and identifying opportunities for business expansion.
Why you'll love this role:
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships with customers within your designated territory. You will have the autonomy to create opportunity in increasing adoption and work alongside Regional Vice Presidents and Account Managers to earn new business.
Essential duties include the following:
  • Serves as a key member of customer-facing teams and is expected to leverage their extensive knowledge of SWIVEL solutions to support sales and new business growth.
  • Monitors customer health metrics, proactively addresses risks, and implements strategies to prevent churn and ensure long-term retention.
  • Works with customers to build customer success plans, establishing critical goals, to help customers reach their organizational goals and objectives.
  • Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and product adoption opportunities.
  • Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.
  • Identifies dissatisfaction risk and collaborates with internal teams to remediate and ensure renewal of contract and high level of customer satisfaction.
  • Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and opportunities for customer relationship growth.
  • Creates and delivers data-supported business reviews and reports to highlight customer utilization and provide ongoing recommendations for further optimization. Reports on trends associated with customer engagement and presents recommended methodologies to senior leadership.
  • Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization.
  • Supports the Implementations team for client onboarding readiness, ensuring teams and clients are prepared for success.
  • Takes initiative to build structure where none exists, laying the foundation for sustainable growth and scalable team success.
  • Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members.
  • Stays ahead of industry trends, compliance, and payment systems to provide informed guidance to customers and field teams.

Serious candidates will possess the minimum qualifications:
  • Bachelor's degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study from an accredited college or university.
  • Minimum of five (5) years of customer service and satisfaction in financial services.
  • Great interpersonal skills, bring a positive attitude, and effectively collaborate with others within the organization.
  • Minimum of three (3) years in Customer Success Management, Account Management, or Sales, and a strong track record of retaining existing clients and contributing to the sales growth within the organization.
  • Proficient knowledge of business processes, applicable laws, and regulations.
  • Working knowledge of SaaS ecosystem.
  • Proficient knowledge of CRM software utilization.
  • Advanced organizational, planning, and multi-tasking skills.
  • Advanced collecting and analyzing data skills.
  • Advanced negotiation skills.
  • Advanced managing priorities and deadlines and problem-solving skills.
  • Able to communicate and interact effectively in verbal and written communication.
  • Able to work collaboratively and build relationships.
  • Able to analyze, organize and prioritize work.
  • Able to be adaptable.
  • Proficient Microsoft Office skills, including Outlook, Word, and Excel.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Able to type 35 WPM.
  • Sit for long periods of time performing sedentary activities.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

Compensation:
At SWBC, our pay structure is based upon the market data for each role and we have established compensation ranges to ensure that we remain competitive. Any offer of employment is based upon individual experience, market data, and geographic location for each role. This role may be eligible for additional incentive compensation in the form of either commission or performance bonus.
The base salary range for this position is:
$89,252.80 - $133,879.20
SWBC offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Emerging Professionals and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

What SWBC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply