4 Essendant Customer Service Representative Jobs Hiring Near You

Company Description
Essendant is a pure wholesale distributor of a broad range of business products including office, janitorial, break room and industrial supplies. We "win from the middle of the supply chain" by enabling the success of our suppliers, our reseller customers, our associates, and the communities we serve. By stocking a broad range of products across key market channels, and by offering sophisticated logistical capabilities and innovative value-added services, we enable our resellers to respond efficiently to the demand for business products from millions of consumers. By giving our suppliers logistical excellence and broad market reach, we enable their success.
Join Essendant, a Fortune 500 company, and you'll enjoy a comprehensive benefits package that uniquely meets the needs of you and your family.
Essendant is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex, national origin, disability or protected veteran status.
Job Description
*2nd Shift 5pm - 1am*
An advanced-level distribution role that requires frequent material handling equipment use. This role utilizes cutting edge technology in a fast paced environment to delight and create value for our customers by moving our business products accurately and timely
Major Responsibilities
• One or more of the following critical supply chain functions that assist in delivering product to our customers.
o Inbound freight receiving
o Full case receiving stocking
o Customer return processing
o Full case order selecting and replenishment processing
o Order shipping and truck loading
• Typically requires the use of Stock Pickers, Reach Trucks, Counter Balance Forklifts and Electric Pallet Jacks.
• Ensure proper trailer docking procedures are followed; unload trailer, stage product and inspect pallets for quantity and damages; remove damaged product and validate all paperwork to the load (i.e., piece count, signatures, etc.); properly annotate discrepancies on freight bill or appropriate documents; utilize warehouse technology to verify and process freight and create receiving manifest and receipt tickets.
• Place receipt tickets on correct item(s) on pallet; sort pallet between bulk and shelf items; transport pallet or cartons to appropriate zone or location; remove carton(s) from pallet, green rack or cart and place in designated warehouse location.
• Print applicable Return Goods Report; obtain and enter return authorization number into warehouse technology and print and apply return ticket(s); inspect return item for quantity and quality assurance; clean, repackage and/or repair item (if necessary); complete necessary oral and written communication (i.e., order supplies; credit or return information); disposition item to appropriate location.
• Obtain pick label(s) and locate appropriate items and quantities; place shipping/pick label on carton and prepare carton; follow packing slip process and apply to carton as necessary; place carton/bags on conveyor or rolling equipment for transport to appropriate staging location; stock "HOT Replenishments" as needed.
• Review system and/or order to determine what is short or out at location and utilize warehouse technology to 'look up' alternate locations for item; if available obtain carton from bulk location or eaches from shelf location; document receipt transactions and follow warehouse technology procedures to process order.
• Unload fulfilled carton/bags and stage for shipping on appropriate pallet; apply stretch wrap to completed pallets; write appropriate information on pallet placard or shrink wrap; stage pallets and load truck; secure and stabilize cartons and pallets throughout the loading process.
• Maintain a clean and safe work environment following all policies and procedures
• Active participant in our Lean Continuous Improvement culture and process.
• Understand and demonstrate Essendant's Core Values.
• Performs other duties as assigned.
Qualifications
Skills/Knowledge Required
• Highly dependable individual demonstrating key USI Values including Teamwork, Integrity, Honesty and Accountability.
• Ability to perform all required tasks within the scope of Distribution 2 to the level of established productivity required and in keeping with applicable Standard Operating Procedures, rules, established processes and Quality guidelines.
• Ability to operate equipment in a safe and controlled manner, i.e., box erector, tape machine, Taylor Dunn, pallet jack and walkie-rider.
• Ability to leverage appropriate technology in an effective manner in performance of the function, i.e., pick-to-voice, computer, scanner, Associate Kiosks etc.
• Ability to lift up to 80 lbs
• Ability to follow simple directions (verbal and written) in English.
• Ability to perform basic math.
Education and Experience
• High School diploma or GED equivalent preferred.
• Warehouse/Distribution-related experience helpful.
• Material handling experience helpful.
Additional Information
All your information will be kept confidential according to EEO guidelines.