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Epitec

58 Epitec Systems Analyst Jobs Hiring Near You

EPITEC

Contact Center Representative

Columbia, SC · On-site

$24/hr

Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries * Maintain performance and quality standards * Analyze information to make appropriate ...

Epitec

Quality Manager

Chicago, IL · On-site

$130K/yr

Lead internal problem-solving activities using root cause analysis and corrective action methods. * Maintain data-driven reporting systems for product and process quality performance. * Ensure ...

Epitec

HR Project Coordinator - Hybrid

Chicago, IL · On-site

Training delivery Technical & Analytical Ability * Advanced Excel and PowerPoint * Ability to interpret HR data and summarize insights * Experience with HR systems (Workday) is a plus PREFERRED JOB ...

Epitec

Contact Center Representative

Columbia, SC · On-site

$24/hr

Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries * Maintain performance and quality standards * Analyze information to make appropriate ...

Epitec

Contracts Specialist

Cranston, RI · On-site

$24.19/hr

Utilize electronic signature and document management systems for contract execution and ... Strong attention to detail and analytical problem-solving abilities. * Ability to collaborate ...

Epitec, Inc.

Change Incident Manager

Detroit, MI

ITIL V3 Certified Professional Incident Management Systems Training/Certification (ex. BMC ... Collect, analyze, develop, document, and communicate business requirement. Support one or more ...

Epitec, Inc.

Network Security Engineer

Southfield, MI

$95K - $131K/yr

Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark ... system documentation and client communication * Documentation (Excel & Visio) * Must have ...

Epitec, Inc.

Senior Quality Tester

Dearborn, MI · On-site

ANALYZING TEST RESULTS FOR VALIDITY AND CORRECTNESS * UTILIZING PC SOFTWARE APPLICATIONS (E.G. WINDOWS, WORD, EXCEL, ETC.) * OPERATING SYSTEMS (E.G. MVS, AIX, UNIX, LINUX, WINDOWS) * SOFTWARE ...

Epitec, Inc.

IT Engineer

Detroit, MI

... Enterprise System stack of products. Gather requirements, provide estimation, tracking and ... Conduct impact analysis of upgrades, outages, migrations, etc Top Three Technical Skills/Experience ...

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Epitec Jobs Information

What is it like to work at Epitec?

Epitec is a professional staffing firm that values a collaborative and supportive work environment, prioritizing the well-being and growth of its employees.

The company's team structure is designed to foster open communication and teamwork, with a flat organizational hierarchy that encourages employee input and involvement in decision-making processes. Epitec's mission is to provide exceptional staffing solutions and exceptional service to its clients, while also promoting a culture of innovation and continuous improvement.

Working at Epitec may appeal to individuals who value a dynamic and fast-paced work environment, opportunities for professional growth and development, and a sense of fulfillment that comes from making a positive impact on clients and the community.

What makes Epitec an attractive place to work?

Epitec is a reputable IT staffing and professional services company that has established itself as a trusted partner in the industry, providing innovative solutions to meet the evolving needs of its clients. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment where professionals can develop their skills and expertise. By joining Epitec, individuals can contribute to the company's mission of delivering exceptional service and solutions, while also pursuing opportunities for career advancement and professional development.
What other companies are hiring for Systems Analyst jobs?
What are the most popular jobs at Epitec?
What are the most popular categories at Epitec?
Infographic showing various Systems Analyst job openings at Epitec in the United States as of August 2026, with employment types broken down into 4% Full Time, and 96% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Contact Center Representative

EPITEC

Columbia, SC • On-site

$24/hr

Other

Posted 13 days ago

Job description

  • Location: Columbia, South Carolina
  • Type: Contract
  • Job #105487
Job Title: Contact Center Representative
Contract Duration: 2 months, possible extension/conversion
Location: Columbia, SC
Work Arrangement: Onsite
Pay Rate: $24/hr
Summary
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
Responsibilities
  • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
  • Maintain performance and quality standards
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
  • Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
  • Assist with special requests as needed.
  • Complete additional tasks and other projects/duties as assigned
Qualifications
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
  • 1-2 years experience of Insurance background
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Accepts accountability

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