Information Systems Technician
Wise, VA · On-site
Knowledge of financial and human resource management software * Microsoft 365 applications ... Information Systems * Provide technical support for the division's student information system ...
61 Epitec Information Systems Manager Jobs Hiring Near You
Information Systems Technician
Wise, VA · On-site
Knowledge of financial and human resource management software * Microsoft 365 applications ... Information Systems * Provide technical support for the division's student information system ...
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Epitec is a professional staffing firm that values a collaborative and supportive work environment, prioritizing the well-being and growth of its employees.
The company's team structure is designed to foster open communication and teamwork, with a flat organizational hierarchy that encourages employee input and involvement in decision-making processes. Epitec's mission is to provide exceptional staffing solutions and exceptional service to its clients, while also promoting a culture of innovation and continuous improvement.
Working at Epitec may appeal to individuals who value a dynamic and fast-paced work environment, opportunities for professional growth and development, and a sense of fulfillment that comes from making a positive impact on clients and the community.
The company's team structure is designed to foster open communication and teamwork, with a flat organizational hierarchy that encourages employee input and involvement in decision-making processes. Epitec's mission is to provide exceptional staffing solutions and exceptional service to its clients, while also promoting a culture of innovation and continuous improvement.
Working at Epitec may appeal to individuals who value a dynamic and fast-paced work environment, opportunities for professional growth and development, and a sense of fulfillment that comes from making a positive impact on clients and the community.
What makes Epitec an attractive place to work?
Epitec is a reputable IT staffing and professional services company that has established itself as a trusted partner in the industry, providing innovative solutions to meet the evolving needs of its clients. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment where professionals can develop their skills and expertise. By joining Epitec, individuals can contribute to the company's mission of delivering exceptional service and solutions, while also pursuing opportunities for career advancement and professional development.
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Full-time
Posted 7 days ago
Job description
Position Summary
The Information Systems Technician provides technical support and administration for the division's student, employee, and financial information systems. This position is responsible for substitute scheduling systems, employee leave tracking and reporting, school attendance reporting coordination, Teacher Access Center and Home Access Center support, hybrid retirement benefit administration, and various school staff technical support to ensure the efficient operation of administrative and instructional systems across the division.
The Information Systems Technician serves as a liaison between schools, departments, software vendors, and the Technology Department while maintaining the confidentiality, integrity, and security of sensitive student and employee information.
Minimum Qualifications
Knowledge, Skills, and Abilities
The successful candidate should demonstrate:
The Information Systems Technician shall:
Information Systems
The Wise County School Board is an equal opportunity employer, committed to
nondiscrimination in recruitment, selection, hiring, pay, promotion, retention or other
personnel actions affecting employees or candidates for employment. Therefore,
discrimination in employment against any person on the basis of race, color, creed,
religion, national origin, ancestry, political affiliation, sex, sexual orientation, gender,
gender identity, age, pregnancy, childbirth or related medical conditions, marital status,
status as a veteran, genetic information or disability is prohibited. Personnel decisions
are based on merit and the ability to perform the essential functions of the job, with or
without reasonable accommodation.
The Information Systems Technician provides technical support and administration for the division's student, employee, and financial information systems. This position is responsible for substitute scheduling systems, employee leave tracking and reporting, school attendance reporting coordination, Teacher Access Center and Home Access Center support, hybrid retirement benefit administration, and various school staff technical support to ensure the efficient operation of administrative and instructional systems across the division.
The Information Systems Technician serves as a liaison between schools, departments, software vendors, and the Technology Department while maintaining the confidentiality, integrity, and security of sensitive student and employee information.
Minimum Qualifications
- High school diploma required
- Associate's or Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred
- Equivalent combination of education, training, and experience may be considered
- Experience supporting enterprise software applications preferred
- Experience working in a K-12 educational environment preferred
- Valid Virginia driver's license
Knowledge, Skills, and Abilities
The successful candidate should demonstrate:
- Knowledge of student information systems (PowerSchool, Infinite Campus, etc.) preferred
- Knowledge of financial and human resource management software
- Microsoft 365 applications including Excel, Word, Outlook, Teams, and SharePoint
- Experience with SQL databases, reporting tools, and data analysis preferred
- Strong understanding of user account management and role-based security
- Understanding of cybersecurity best practices
- Strong analytical and troubleshooting skills
- Ability to learn new software systems quickly
- Excellent organizational skills and attention to detail
- Excellent customer service and communication skills
- Ability to prioritize multiple assignments and meet deadlines
- Ability to work independently and collaboratively
The Information Systems Technician shall:
Information Systems
- Provide technical support for the division's student information system, financial system, human resources/payroll system, and other enterprise applications.
- Create, modify, and maintain user accounts, permissions, and security roles.
- Assist with software implementation, upgrades, testing, and deployment.
- Maintain system documentation, standard operating procedures, and user guides.
- Create and modify reporting for annual financial audit
- Process new fiscal year tasks and close previous fiscal year.
- Coordinate with software vendors to resolve technical issues.
- Monitor system functionality and recommend improvements.
- Assist with maintaining accurate student, employee, and financial data.
- Generate reports for schools, departments, state reporting, and division leadership.
- Verify data accuracy and assist with resolving data discrepancies.
- Support Virginia Department of Education reporting requirements.
- Assist with state and federal reporting processes.
- Support data backup and recovery procedures.
- Provide help desk support to school and central office personnel.
- Troubleshoot application, printing, login, and connectivity issues.
- Provide one-on-one and group training for users.
- Support new employee onboarding related to technology systems.
- Assist schools during beginning and end-of-year processing.
- Follow cybersecurity standards and division security procedures.
- Assist with user security awareness initiatives.
- Protect confidential student and employee information in accordance with FERPA, HIPAA (where applicable), and applicable Virginia laws.
- Work collaboratively with Human Resource staff and school personnel.
- Assist with software integrations between multiple platforms.
- Participate in technology projects and system implementations.
- Coordinate employee disability and leave requests with Human Resources Department
- Provide exceptional customer service to all employees.
- Attend professional development and required training.
- Maintain confidentiality of all records.
- Assist Human Resources concerning employee leave and documentation.
- Perform other duties as assigned by the Director of Technology and Innovation or Superintendent/designee.
The Wise County School Board is an equal opportunity employer, committed to
nondiscrimination in recruitment, selection, hiring, pay, promotion, retention or other
personnel actions affecting employees or candidates for employment. Therefore,
discrimination in employment against any person on the basis of race, color, creed,
religion, national origin, ancestry, political affiliation, sex, sexual orientation, gender,
gender identity, age, pregnancy, childbirth or related medical conditions, marital status,
status as a veteran, genetic information or disability is prohibited. Personnel decisions
are based on merit and the ability to perform the essential functions of the job, with or
without reasonable accommodation.