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60 Emergeortho Patient Services Representative Jobs Hiring Near You

EmergeOrtho

Patient Support Specialist Team Lead

Asheville, NC · On-site

$16 - $19.75/hr

Description EmergeOrtho is committed to being the trusted leader in innovative, quality-focused ... Excellent customer service. * Previous experience as a check-in specialist is recommended, but not ...

EmergeOrtho

Surgery Scheduler

Arden, NC · On-site

$17.75 - $23/hr

Minimum two years of patient service experience in a healthcare setting * Basic knowledge of ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Surgery Scheduler

Jacksonville, NC · On-site

$14.75 - $19.25/hr

Minimum two years of patient service experience in a healthcare setting * Basic knowledge of ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Surgery Scheduler

Wilmington, NC · On-site

$16 - $20.50/hr

Minimum two years of patient service experience in a healthcare setting * Basic knowledge of ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Surgery Scheduler

Arden, NC · On-site

$17.75 - $23/hr

Minimum two years of patient service experience in a healthcare setting * Basic knowledge of ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Surgery Scheduler

Asheville, NC · On-site

$17.75 - $23/hr

Minimum two years of patient service experience in a healthcare setting * Basic knowledge of ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Authorization Specialist

Wilmington, NC · On-site

$15.25 - $20.25/hr

Minimum two years of patient service experience in a healthcare setting * Ability to act with ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Patient Support Specialist

Dunn, NC · On-site

$14.75 - $18.25/hr

Description EmergeOrtho is committed to being the trusted leader in innovative, quality-focused ... Excellent customer service. * Previous experience as a check-in specialist is recommended, but not ...

EmergeOrtho

Authorization Specialist

Wilmington, NC · On-site

$15.50 - $20.50/hr

Minimum two years of patient service experience in a healthcare setting * Ability to act with ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Imaging Assistant

Wilmington, NC · On-site

Be part of something bigger - apply today and help shape the future of patient care at EmergeOrtho ... Minimum one year of customer service experience in medical office setting, or other fast paced work ...

EmergeOrtho

Authorization Specialist

Asheville, NC · On-site

$17 - $22.75/hr

Minimum two years of patient service experience in a healthcare setting * Ability to act with ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Cast Technician

Myrtle Beach, SC · On-site

$34.60K - $43.60K/yr

... services. Be part of something bigger - apply today and help shape the future of patient care at EmergeOrtho! Requirements Qualifications and Experience * High school diploma or equivalent * Allied ...

EmergeOrtho

Physical Therapist

Greensboro, NC

$1.44K - $1.86K/wk

Represents the clinic professionally * Identifies and responds appropriately to patient needs ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Cast Technician

Wilmington, NC · On-site

$33K - $41.60K/yr

Provide patient care, treatment, and service in a continuous and well-coordinated manner, to meet ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Occupational Therapist

Raleigh, NC · On-site

$39 - $51.50/hr

Represents the clinic professionally * Identifies and responds appropriately to patient needs ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Physical Therapist

Smithfield, NC · On-site

$1.44K - $1.86K/wk

Represents the clinic professionally * Identifies and responds appropriately to patient needs ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Occupational Therapist

Greensboro, NC · On-site

$39 - $51.25/hr

Represents the clinic professionally * Identifies and responds appropriately to patient needs ... EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on ...

EmergeOrtho

Imaging Assistant

Hickory, NC · On-site

Be part of something bigger - apply today and help shape the future of patient care at EmergeOrtho ... Minimum one year of customer service experience in medical office setting, or other fast paced work ...

EmergeOrtho

Radiologic Technologist

Myrtle Beach, SC · On-site

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive ... The Radiologic Technologist provides professional patient care under physician supervision.

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EmergeOrtho Jobs Information

What are the key skills and qualifications needed to thrive as a Patient Services Representative, and why are they important?

To thrive as a Patient Services Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration often preferred. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and basic office equipment is typically required. Excellent communication, customer service, and problem-solving abilities help build rapport with patients and ensure smooth operations. These skills are essential for providing efficient, accurate, and compassionate front-line support in a medical office or clinic environment.

What are some common challenges faced by Patient Services Representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a Patient Services Representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

Do workers at EmergeOrtho get paid breaks?

Sometimes. Only some people get paid breaks.
58% of people say they don’t get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Does EmergeOrtho pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

At EmergeOrtho, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between August 2025 and April 2026.

Is the health insurance from EmergeOrtho affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at EmergeOrtho?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 43% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between February 2025 and January 2026.

Do workers at EmergeOrtho worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and February 2026.

Do EmergeOrtho workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
61% report that they don’t have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for EmergeOrtho workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at EmergeOrtho?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do EmergeOrtho managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at EmergeOrtho do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
36% of people report that they do extra work that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at EmergeOrtho?

Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at EmergeOrtho good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at EmergeOrtho feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at EmergeOrtho get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at EmergeOrtho?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at EmergeOrtho enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at EmergeOrtho recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at EmergeOrtho?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at EmergeOrtho?

Only some people are given support to advance their career here.
In the last year, 64% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think EmergeOrtho’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how EmergeOrtho is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Patient Services Representative jobs?
What are the most popular jobs at Emergeortho?
What are the most popular categories at Emergeortho?
Infographic showing various Patient Services Representative job openings at Emergeortho in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 97% Physical, and 3% Remote job distribution.
Patient Support Specialist Team Lead

Patient Support Specialist Team Lead

EmergeOrtho

Asheville, NC • On-site

$16 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

EmergeOrtho rating

6.5

Company rating: 6.5 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

594th of 864 rated healthcare providers

Job description

Description
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency. The team lead role will float between all offices in the region as needed.
Requirements
Qualifications and Experience:
  • High school diploma/GED or equivalent previous experience.
  • Sound communication skills.
  • Excellent customer service.
  • Previous experience as a check-in specialist is recommended, but not required.
  • Experience and knowledge of insurance guidelines and insurance entry.
  • Experience in financial collections is recommended, but not required.
  • Ability to handle high patient volumes.
  • Ability to maintain composure when stressful situations are encountered.
  • Ability to multi-task and prioritize.

Responsibilities include, but are not limited to, the following:
  • Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
  • Keeps an open line of professional communication with assigned staff and providers regarding patient needs
  • Maintains a pleasant and cooperative demeanor while performing all duties
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
  • Oversee staff work schedules and job assignments for all office locations
  • Coordinates all management-approved time off requests for staff to ensure that there is proper coverage throughout the department
  • Arrange and coordinate training and cross-training of job duties for department staff
  • Collaborates with clinical management team members to plan and execute process changes that improve patient care services and management
  • Provides timely follow-up to patient questions/concerns and maintains a record of communication and completion
  • Participates in meetings for quality improvements and patient satisfaction

From the mountains to the coast, EmergeOrtho is North Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho's medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.
EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/
Benefits:
  • 401(k) Retirement plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible spending account
  • Health savings account
  • Paid time off
  • Holiday Pay
  • Employee Assistance Program
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Pet Insurance
  • Milestone Bonus Program
  • For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.

What EmergeOrtho employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About EmergeOrtho

Sourced by ZipRecruiter

Our Mission Drives Us EmergeOrtho is committed to being the trusted leader in innovative, quality-focused, comprehensive musculoskeletal care. This foundational focus motivates us daily. Our Culture Balances Us Many employers talk about work/life balance. We put it into action. The retention rate of our staff is excellent, speaking volumes about employee satisfaction. Not only do our providers find it professionally stimulating to stay up to date on surgical techniques, nonsurgical treatments, and state-of-the-art equipment—they express overwhelming contentment with the lifestyle they enjoy in their nonworking hours. See how we make working here meaningful and fun.

Company size

1,001 - 5,000 Employees

Headquarters location

Durham, NC, US

Social media

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