60 Ellucian Customer Success Manager Jobs Hiring Near You

Together we are powering the future of Higher Education

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity

***candidate must be located in EST or CST time zone***

Ellucian is seeking an experienced Senior Project Manager to join our North American Field Delivery team and lead concurrent implementations of our integrated administrative solutions for higher education. In this role you will manage complex, high-visibility projects, which include SaaS and cloud transformation that require strong leadership, coordination across multiple stakeholders, and a balance of technical and functional expertise.At Ellucian, we power the essential work of colleges and universities so they can focus on changing lives through education. Joining our team means being part of a mission-driven company where your work directly impacts students, faculty, and institutions around the world. You'll collaborate with passionate professionals, work on cutting-edge SaaS and cloud solutions, and grow your career in an environment that values innovation, inclusion, and continuous learning.Where you will make an impact

• Lead multiple projects through all phases of the Ellucian Implementation Methodology, from initiation and planning through execution, delivery, and close, ensuring successful outcomes.
• Develop and maintain strong working relationships with team members, client stakeholders, and peers.
• Apply project management disciplines-quality, risk, resource, and change management-while ensuring projects are delivered on time, within scope, and on budget.
• Clearly communicate plans, roles, milestones, and constraints to all stakeholders.
• Anticipate risks, identify opportunities, and lead proactive solutions to keep projects on track.
• Drive team status meetings, track dependencies, and ensure milestones are met.
• Serve as the primary point of contact between internal and external stakeholders.
• Provide leadership updates with clear, concise project status summaries.
• Negotiate trade-offs across time, cost, and scope while maintaining high customer satisfaction.
• Lead cross-functional teams through challenges, mitigating risks and ensuring alignment.
• Build team cohesiveness through leadership, mentoring, and motivating team members.

What you will bring

• 5+ years experience in leading CRM or ERP SaaS implementation projects.
• Proven ability to manage financial and resource forecasts, ensuring project plans remain accurate throughout the lifecycle.
• Track record of driving customer satisfaction and accurate revenue recognition through timely reviews of time sheets, expense reports, and billing documents.
• Experience leading projects in a matrix-management environment.
• Ability to partner with the Customer Relations team, providing expertise during the sales cycle and demonstrating the value of project management services.
• Experience mentoring and guiding less-experienced Project Managers.
• Certifications in cloud and project management methodologies (PMP, Agile, etc.).

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision  
• Flexible time off  
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups  
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program 
  • Professional development opportunities
  • LinkedIn Learning

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Employment Type: FULL_TIME