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29 Docgo Customer Service Representative Jobs Hiring Near You

DocGo

Bilingual Transition Coordinator

Long Beach, CA · On-site

$25 - $29/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: * Provide top tier customer service to medical ...

DocGo

Dispatcher

Goodlettsville, TN · On-site

$20 - $24/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Provide top tier customer service to medical facilities, the public, and our EMTs. * Gather patient ...

DocGo

Ambulette Driver

Ridgewood, NY · On-site

$21/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Administer the highest level of customer service by being courteous, helpful, and professional at ...

DocGo

Ambulette Driver

Freeport, NY · On-site

$21/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Administer the highest level of customer service by being courteous, helpful, and professional at ...

DocGo

Transfer Center Dispatcher

New York, NY · On-site

$19 - $22/hr

DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly ... Customer Service : Provide courteous, friendly service to medical facilities, the public, and ...

DocGo

Medical Billing and Coding Associate

Ridgewood, NY · On-site

$20 - $24/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Review and audit customer service account inquiries * Receive inbound/outbound customer service ...

DocGo

Bilingual Transition Coordinator

Long Beach, CA · On-site

$29/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: * Provide top tier customer service to medical ...

DocGo

Billing Supervisor

Ridgewood, NY · On-site

$30/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Supervise staff in the Billing department (including billing, follow-up, collections, customer ...

DocGo

Operations Supervisor

King Of Prussia, PA · On-site

$25 - $32/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: * Provide exceptional customer service to both ...

DocGo

Dispatcher

Ridgewood, NY · On-site

$19 - $24/hr

DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly ... Customer Service : Provide courteous, friendly service to medical facilities, the public, and ...

DocGo

Dispatcher

Goodlettsville, TN · On-site

$24/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Provide top tier customer service to medical facilities, the public, and our EMTs. * Gather patient ...

DocGo

Transfer Center Dispatcher

New York, NY · On-site

$22/hr

DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly ... Customer Service : Provide courteous, friendly service to medical facilities, the public, and ...

DocGo

Dispatcher

Ridgewood, NY

$24/hr

DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly ... Customer Service : Provide courteous, friendly service to medical facilities, the public, and ...

DocGo

Billing Manager

Ridgewood, NY · On-site

$75K - $85K/yr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Manage staff in the Billing department (including billing, follow-up, collections, customer service ...

DocGo

Operations Supervisor

King Of Prussia, PA · On-site

$32/hr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: * Provide exceptional customer service to both ...

DocGo

Billing Manager

Ridgewood, NY · On-site

$75K - $85K/yr

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap ... Manage staff in the Billing department (including billing, follow-up, collections, customer service ...

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DocGo Jobs Information

Do workers at DocGo get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

Does DocGo pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and March 2026.

At DocGo, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from DocGo affordable enough for their workers?

Most people say the health insurance costs are okay.
67% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at DocGo?

Some people get paid time off from work.
38% of people say they don’t get paid time off.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 39% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers at DocGo worry about hours?

Most people don’t worry about getting enough hours.
73% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and January 2026.

Do DocGo workers get to choose the shifts they work?

Most people get to choose which shifts they work.
75% report that they have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for DocGo workers to change shifts?

Most people find it hard to change shifts.
69% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at DocGo?

Some people find it hard to get time off.
53% of people report it’s hard to get time off.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and March 2026.

Do DocGo managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at DocGo spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at DocGo?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Is a DocGo job good for students?

Most students say this is a good place to work if you’re studying.
89% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at DocGo good if you’re a parent or caregiver?

Most parents and caregivers say this is a bad place to work.
80% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at DocGo feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at DocGo get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.

Is it stressful to work at DocGo?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at DocGo enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at DocGo recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get enough training when they start at DocGo?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get support to advance at DocGo?

Most people aren’t given support to advance their career here.
In the last year, 74% of people report not being given support to advance their career here.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think DocGo’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how DocGo is doing?

Most people don’t feel well informed about how the company is doing.
70% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and March 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Docgo?

What are the most popular categories at Docgo?

Infographic showing various Customer Service Representative job openings at Docgo in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 94% Physical, and 6% Remote job distribution.

Bilingual Transition Coordinator

DocGo

Long Beach, CA • On-site

$25 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

DocGo rating

5.7

Company rating: 5.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Title: Bilingual Transition Coordinator
Pay Rate: $25 - $29 per hour
Locations: Long Beach, CA and other locations as needed
Schedule: 5, 8 hour shifts
Employment Type: Full-Time
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
  • Provide top tier customer service to medical facilities, the public, and our field staff
  • Maintain professional demeanor while communicating with customers and family members
  • Work closely with medical facilities to serve as an information hub for DocGo
  • Display knowledge of appropriate medical terminology and conditions.
  • Close business hours M-F 0900-1750 but be flexible - your work shift schedule may vary due to the nature of the business
  • Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co-workers, supervisors, and the public
  • When necessary, develops solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers
  • Actively formulate new strategies to reach out to new potential customers
  • Own and manage a pipeline of patient referrals and patient information
  • Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction
  • Other duties as assigned

Qualifications:
  • Must be fluent bilingual in English and Spanish
  • Valid CA Driver's License (minimum of 2 years) with an acceptable driving record
  • Proficiency in Microsoft Word, Excel, & general computer skills
  • Excellent verbal and written communication skills
  • Must be willing to operate out of assigned medical facilities for primary location
  • Experience working in the healthcare industry
  • Warm and friendly personality
  • Persistent and persuasive
  • Adaptable and can think on your feet
  • 1 year experience working in a license medical field role preferred

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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