Job Overview:
Pay Range: $20hr - $22hr
Requirement/Must Have:
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office.
- Experience in an ERP or CRM system, SAP or Salesforce preferred.
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
Responsibilities:
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
Nice to Have:
- Proficiency in a second language is a plus.
Qualification And Education:
- Strong verbal and written communication skills.
- Excellent communication and presentation skills.
- Ability to communicate effectively with stakeholders.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.