Voice Engineer
Salisbury, NC · On-site
Telecom Management Specialist Management of telecom expense of a client with over 10 K Users. Procure new devices for users and design/deploy a solution for IPT infrastructure issues. Handle critical ...

Salisbury, NC · On-site
Telecom Management Specialist Management of telecom expense of a client with over 10 K Users. Procure new devices for users and design/deploy a solution for IPT infrastructure issues. Handle critical ...
Salisbury, NC · On-site
Telecom Management Specialist Management of telecom expense of a client with over 10 K Users. Procure new devices for users and design/deploy a solution for IPT infrastructure issues. Handle critical ...
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Management of telecom expense of a client with over 10 K Users.
Procure new devices for users and design/deploy a solution for IPT infrastructure issues.
Handle critical IPT voice requirements.
Need to answer user calls basis enquiry, request and complaints on call usage, data usage, plans, VAS, billing issue, coverage related issues.
Answer queries related to IPT phone issues, infra issues, call path issues for example phone issues, call issues, etc.
Coordinate with OEM, field services, local IT ops for loaner and spare device management, repair and break-fix services.
Follow up with vendors.
Ensure timely resolution of incidents and tasks.
Understanding of common IPT telecom terminologies and services.
Understanding of voice, data and/or wireless services.
Understanding of IPT enterprise infrastructure ex CUBE, WXCC, CUCM, UNITY, SME, voice gateways, SIP, SCCP, MGCP, UCaaS.
Relevant experience on IPT, UCaaS.
Should have worked with global customers.
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Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.
It services
501 - 1,000 Employees
Sterling, VA, US
2010