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    Infographic showing various job openings at Custom Computer Specialists in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% Physical job distribution.
    Helpdesk Support Technician

    Helpdesk Support Technician

    Custom Computer Specialists

    Boston, MA • On-site

    $21.75 - $29.25/hr

    Other

    Posted 15 days ago

    Job description

     OVERVIEW

    Custom Computer Specialists is looking to hire a Helpdesk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts based education client. Custom is looking for an individual who will contribute to Custom's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

                                                                                                                                                               

    What You'll Do:

    • Providing premium, white-glove deskside support to client end users.
    • Providing support to other Custom Computer divisions, including Managed Services and Project Services, as needed.
    • Oversee and maintain the ticketing system to ensure efficiency and organization.
    • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
    • Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
    • Provide end-user training as needed.
    • Troubleshoot and resolve issues with faulty operating systems and applications.
    • Provide support for A/V systems and Webex meeting technologies.
    • Maintaining knowledge of current IT technologies and trends.
    • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
    • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
    • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

                                                                                                                                                               

    What You Bring:

    • Effective communication skills, both verbal and written with emphasis on timely response.
    • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
    • Ability to provide excellent customer service and build positive relationships with users.
    • Possession of strong organizational skills.
    • Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
    • In-depth knowledge of desktop hardware components and peripherals.
    • Experience with various operating systems (Windows, macOS, etc.) and their administration.
    • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
    • Understanding basic security concepts and practices.
    • Ability to manage difficult situations professionally.
    • Ability to work both independently and collaboratively as part of a team.
    • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
    • Strong attention to detail, ensuring accuracy and precision in all tasks.
    • Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
    • Ability to lift and move equipment weighing up to 50 lbs. independently.
    • Capability to transport equipment between floors and outlying buildings as needed.
    • Must have reliable transportation to support on-site duties and client needs.
    • Ability to provide on-site support during the client's working hours (7:30 AM - 4:00 PM), five days a week.
    • Ability and willingness to provide after-hours technical assistance to support meetings.
    • Ability and willingness to represent the Custom Computer brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette

    #IND

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