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Custom Computer Specialists

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Infographic showing various job openings at Custom Computer Specialists in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Onsite Senior Technician

Custom Computer Specialists

Boston, MA • On-site

$50K - $65K/yr

Full-time

Re-posted 24 days ago

Job description

CCS is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full-time, on-site, end-user support for a Boston, Massachusetts-based client.  CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment. 
Salary Range: $50,000 - $65,000

What You'll Do: 
  • Providing premium, white-glove deskside support to client end users.
  • Oversee and maintain the ticketing system to ensure efficiency and organization.
  • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
  • Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
  • Provide end-user training as needed.
  • Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
  • Troubleshoot and resolve issues with faulty operating systems and applications.
  • Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
  • Maintaining knowledge of current IT technologies and trends.
  • Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians.
  • Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting.
  • Cabling coordination and supervision for any new/replacement low-voltage cabling work.
  • Daily status updates and monthly reporting of all IT activities.
  • Printer administration, configuration, specification, and troubleshooting.
  • VOIP and telecoms administration, configuration, specification, and troubleshooting.
  • Networked bell and intercom administration, configuration, specification, and troubleshooting.
  • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
  • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
  • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
  • Chromebook and iPad device management including configuration of new devices and repairs.
  • Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain.
  • Asset Tagging, if applicable.
  • Manage the Organizational Units and applying custom policies.
  • Pre-configuration of devices.
  • Policy and Security Configuration.
  • Application and Extension Management.
  • Inventory tracking, management and reporting.
  • End-user support.
  • Maintenance, Power washing and Year-end procedures.

What You Bring:
  • Effective communication skills, both verbal and written with emphasis on timely response.
  • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
  • Ability to provide excellent customer service and build positive relationships with users.
  • Possession of strong organizational skills.
  • Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
  • In-depth knowledge of desktop hardware components and peripherals.
  • Experience with various operating systems (Windows, macOS, etc.) and their administration.
  • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
  • Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
  • Knowledge of network protocols, configurations, and troubleshooting.
  • Experience with network devices (routers, switches, firewalls).
  • Understanding basic security concepts and practices.
  • Ability to manage difficult situations professionally.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
  • Strong attention to detail, ensuring accuracy and precision in all tasks.
  • Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
  • Ability to lift and move equipment weighing up to 50 lbs. independently.
  • Capability to transport equipment between floors and outlying buildings as needed.
  • Must have reliable transportation to support on-site duties and client needs.
  • Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
  • Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.