Customer Service Representative (Bilingual)
LocationDallas, TX 75228 OR 75224| Onsite (Buckner or Ledbetter Clinic)
COMPENSATION & SCHEDULE
โข $17.82 per hour
โข MonโThu: 8:30 AM โ 5:00 PM; Fri: 8:00 AM โ 4:30 PM
โข Once Saturday per month (after training): 7:30 AM โ 4:00 PM
โข 30-minute lunch
โข Temporary assignment | W2
ROLE IMPACT
The Bilingual Customer Service Representative supports daily call center operations by delivering timely, accurate, and professional service to clients. This role ensures callers receive clear guidance, appropriate scheduling support, and issue resolution on first contact whenever possible. Success is measured by service quality, call efficiency, and positive client experience.
Key Responsibilities
โข Respond to inbound calls in a high-volume call center environment, providing bilingual (English/Spanish) customer support
โข Address inquiries, resolve concerns, and route calls appropriately while maintaining professionalism and empathy
โข Schedule appointments and document interactions accurately in internal systems
โข Maintain confidentiality and follow established service protocols and clinic procedures
Minimum Qualifications
โข Bilingual in English and Spanish (fluent verbal communication required) & High School Diploma or GED
โข Strong customer service skills with the ability to handle high call volumes
โข Call center experience preferred
Core Tools & Systems
โข Call center phone systems (multi-line/inbound call routing)
โข Electronic scheduling systems
โข Customer relationship management (CRM) or client documentation platforms
โข Standard office software
Preferred Skills
โข Experience working in a healthcare or clinic environment
โข Ability to de-escalate challenging customer situations
โข Strong data entry accuracy and attention to detail
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:https://www.cornerstonestaffing.com/privacy
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.
CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!