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The IT Business Systems Analyst 2 serves as a bridge between IT and business units, analyzing business needs and translating them into actionable technical solutions. This role involves managing and enhancing various business systems to support efficient processes, improve productivity, and align IT solutions with organizational goals.

This resource will become a systems experts, offering the advantage of efficiency gain and optimization through advisement on functional and non-functional testing and support for workflow and requirements with end users.

Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.

ESSENTIAL RESPONSIBILITIES

BUSINESS REQUIREMENTS GATHERING

• Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.

SYSTEM ANALYSIS & DESIGN

• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.

PROJECT IMPLEMENTATION

• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

STAKEHOLDER COMMUNICATION & SUPPORT

• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of
• system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

DATA MANAGEMENT & REPORTING

• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making.

CONTINUOUS IMPROVEMENT

• Stay updated on industry trends, best practices, and emerging technologies.
• Proactively identify opportunities for process improvement and lead initiatives to optimize.

QUALITY ASSURANCE & UAT LEADERSHIP

• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

PRODUCT LAUNCH & POST-LAUNCH SUPPORT

• Coordinate product releases, working closely with release management, DevOps, and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders.

RISK & COMPLIANCE

• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

REQUIRED QUALIFICATIONS

• Education: Bachelor's degree in Information Technology, Business, or related field.
• Experience: Minimum of 3 years of experience as a Business Systems Analyst or similar role. Experience with low code platforms and experience with SQL and data visualization tools highly preferred. Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications. Hands-on experience with tools like Git, Jenkins, or containerization.
• Certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.

SKILLS NEEDED

• Strong knowledge of automation tools, monitoring, and logging platforms.
• Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana).
• Analytical Thinking: Strong root cause analysis skills. Ability to understand complex business needs and translate them into technical solutions.
• Strong understanding of business processes and ERP/CRM systems.
• Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa.
• Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion.
• Adaptability: Open to learning and adapting to new systems, technologies, and business
• Ability to work independently but in a collaborative manner.
• Work with cross-function teams.