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CoolSys
CoolSys

60 Coolsys Service Dispatcher Jobs Hiring Near You

CoolSys

Dispatcher 2

Anaheim, CA · On-site

$25/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... The Dispatcher 2 is responsible for overseeing the daily coordination and distribution of work to ...

CoolSys

Dispatcher

Reno, NV · On-site

$20 - $25/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... Assign and dispatch technicians efficiently based on workload and skill set. * Collaborate with ...

CoolSys

Dispatcher

Reno, NV · On-site

$20 - $25/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... Assign and dispatch technicians efficiently based on workload and skill set. * Collaborate with ...

CoolSys

Dispatcher

Sparks, NV · On-site

$20 - $25/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... Assign and dispatch technicians efficiently based on workload and skill set. * Collaborate with ...

CoolSys

Dispatcher

Reno, NV · On-site

$20 - $25/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... Assign and dispatch technicians efficiently based on workload and skill set. * Collaborate with ...

CoolSys

Representative 2, Call Center

Phoenix, AZ · On-site

$19.71 - $22.63/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... Assign and dispatch technicians. * Work with Service Managers to address open calls. * Maintain ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$17 - $20.91/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial ... You will work with our on-call service teams to dispatch technicians for emergency service requests.

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CoolSys Jobs Information

Do workers at CoolSys get paid breaks?

Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Does CoolSys pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
53% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

At CoolSys, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from CoolSys affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at CoolSys?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 78% of people with changing schedules find out their shifts one week or less ahead of time.
  • 6% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 6% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at CoolSys worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

Do CoolSys workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for CoolSys workers to change shifts?

Most people find it easy to change shifts.
70% of people report that it’s easy to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at CoolSys?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do CoolSys managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at CoolSys spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at CoolSys?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at CoolSys good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at CoolSys feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at CoolSys get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at CoolSys?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at CoolSys enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at CoolSys recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at CoolSys?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at CoolSys?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think CoolSys’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how CoolSys is doing?

Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Service Dispatcher jobs?
What are the most popular jobs at Coolsys?
What are the most popular categories at Coolsys?
Infographic showing various Service Dispatcher job openings at Coolsys in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Dispatcher 2

CoolSys

Anaheim, CA • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

61st of 278 rated repair and maintenance companies

Job description

Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.
Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.
CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
No wonder Newsweek named CoolSys one of America's Greatest Workplaces!
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
  • Competitive pay: $25-$38/HR - DOE!
  • Benefits: Medical, Dental, Vision and Prescription coverage.
  • Paid vacation, holidays, and floating holiday.
  • 401(K)
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
  • Tuition reimbursement.
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
  • Pet Insurance.
  • Legal Plan, and ID Theft Protection.

Responsibilities
JOB SUMMARY:
The Dispatcher 2 is responsible for overseeing the daily coordination and distribution of work to Technicians, ensuring efficient service delivery, and supporting dispatch team operations. This role acts as a key point of contact between dispatchers, Service Managers, and Technicians- providing guidance, resolving escalations, and driving adherence to service standards. The Dispatcher 2 plays a pivotal role in optimizing resource allocation, maintaining customer satisfaction, and ensuring seamless operations in line with company policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Independently evaluate and prioritize service requests, including backlog, considering urgency, customer impact, SLA requirements, and resource constraints.
  • Use independent discretion in directing service calls to technicians, balancing their skills, workloads, geographic locations, and availability to optimize efficiency.
  • Collaborate with Service Managers and dispatch team members to resolve escalations and ensure alignment of resources with operational needs.
  • Ensure compliance with service level agreements (SLAs) and take proactive steps to address potential delays or missed commitments.
  • Serve as a point of escalation for complex or high-priority service issues, providing solutions to ensure timely resolution.
  • Generate and review operational performance reports, identifying opportunities for improvement and recommending actionable solutions.
  • Conduct regular reviews of incomplete service calls, ensuring timely follow-up and resolution.
  • Assist in maintaining and updating the "on-call" schedules and verifying appropriate coverage for all service areas.
  • Support the scheduling and completion of preventative maintenance tasks in collaboration with Service Managers.
  • Develop a thorough understanding of market geography, technician expertise, and resource availability to enhance dispatch efficiency.
  • Provide mentorship and training to dispatch team members, ensuring consistent application of best practices and policies.
  • Perform additional tasks and responsibilities as assigned to support the team and operations.

Qualifications
JOB REQUIREMENTS
  • High school diploma or equivalent experience.
  • Associate's degree or technical certification in a related field, preferred.
  • Technical (refrigeration) expertise, preferred.

Work Experience / Skills
  • 3-5 years of experience in dispatch operations, customer service, or a related field, preferably in a technical service environment.
  • Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong organizational skills and attention to detail for accurate scheduling and reporting.
  • Excellent communication skills, both written and verbal, with the ability to maintain professional relationships with customers and internal teams.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Demonstrated ability to work collaboratively in a team environment and provide mentorship to peers.
  • Flexibility to adapt to changing priorities and work occasional evenings, weekends, or on-call shifts as needed.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
  • Proficiency in using typical business tools including E-Mail, Word, Excel, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This job operates in a clean, well-lit and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.
Join Us
Today, there are 27 different companies that make up the CoolSys family of brandsOur valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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