50 Concierge Guest Service Agent Jobs Hiring Near You

The Behavioral Health Therapist counsels behavioral health program participants individually or in group settings. Acts as an intermediary between patients and their medical providers, family members and other appropriate contacts. Helps assess and resolve behavioral issues stemming from a medical cause. Maintains records of the patient's treatments and progress while adhering to privacy and safety protocols. Key qualifications: a master's degree, a license or board certification, and two years' experience are required.

• Performs psychosocial assessments and discharge planning for high risk patients and documents patient contacts
• Provides crisis intervention and emotional support to patients and families on bio-psychosocial issues.
• Provides consultation to physicians and hospital staff re; psychosocial issues, bioethical issues and discharge problems
• Develops and maintains working relationships with community agencies and makes referrals to appropriate resources
• Performs basic administrative tasks related to the job; updating community resource list, statistics, reports and other routines as required.
• Performs legal reports for suspected child abuse and elder abuse and domestic violence referrals.

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.