50 Concierge Guest Service Agent Jobs Hiring Near You

Provides case management services to patients by monitoring the provision of health care services to patients in order to ensur continuity, proper utilization of resources and maximization of clinical outcomes. Serves as Swing Bed Coordinator, Utilization Review Coordinator, Social Services/ Discharge Planner.

• Works in a close collaborative role with physicians and health care professionals who are providing care and services. Worksclosely with patients and their families. Has frequent contact with office staff of physicians, pre-hospital and post-hospital care providers, community agencies and other professional health care groups.
• Consults and coordinates with health care team members to assess, plan, implement and evaluate patient care plans.
• Ensures that assessment and treatment on correct patient and the correct process is being performed. Takes and monitors patients' vital signs.
• Prepares and administers (orally, subcutaneously, through and IV) and records prescribed medications and reports adverse reactions to medications or treatments in accordance with the policy regarding the administration of medications by a licensed registered nurse.
• Teaches patients and significant others how to manage their post-treatment home care needs, self-administration of medication and rehabilitation.
• Monitors patients' physical and emotional well-being throughout the care continuum.
• Initiates patient education plan, as prescribed by physician. Records all care information concisely, accurately and completely, in a timely manner, in the appropriate format and on the appropriate forms.

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

Organization Expectations

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.