53 Concierge Customer Service Representative Jobs Hiring Near You

The Navigator serves as an essential link between patients and all other care providers. Provides individual assistance to patients, families, and caregivers to help overcome healthcare system barriers and help facilitate timely access to quality health and psychosocial care from diagnosis through all phases. Acts as lead over clerical staff in their daily functions and data collections, staffing and provides coverage. Assist manager as needed.

• Be a consistent person for continuity during cancer experience, acting as a guide to timely, comprehensive care.
• Have knowledge of insurance benefits, financial assistance, co-pay assistance, specialty pharmacies and resources in helping patients obtain prescribed Oncologic/Hematologic medications, and work with cancer center staff to assure this is completed in a timely manner to achieve the best outcome for the patient.
• Act as a liaison between patient, family, physician, and other members of the cancer care team and assist in providing patient/family orientation to the interdisciplinary team.
• Assist in researching and obtaining grants for improving and advancing Oncology Care Services.
• Assist with department projects to improve patient experience
• Daily rounding on oncology patients

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.