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Collective Health
Collective Health

33 Collective Health Member Services Representative Jobs Hiring Near You

Collective Health

Compensation Manager

Lehi, UT · On-site

$110K - $137K/yr

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class ...

Collective Health

Senior Manager, Procurement

Lehi, UT · On-site

$89K - $120K/yr

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class ...

Collective Health

Compensation Manager

Lehi, UT · Hybrid

About the Role Collective Health is looking for an experienced Compensation Manager to shape how we pay, reward, and retain our people. You'll partner directly with our VP of Total Rewards & People ...

Collective Health

Lead Backend Engineer

San Francisco, CA · On-site

$172K - $215K/yr

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class ...

Collective Health

Lead Backend Engineer

San Francisco, CA · On-site

$172K - $215K/yr

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class ...

Collective Health

Operations FP&A Manager

Lehi, UT · On-site

$110K - $137K/yr

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class ...

Collective Health

Commercial FP&A Manager

Lehi, UT · On-site

$121K - $151K/yr

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class ...

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Collective Health Jobs Information

Do workers at Collective Health get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

Does Collective Health pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do workers at Collective Health worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for Collective Health workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2025.

How easy is it to get time off at Collective Health?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do Collective Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do jobs at Collective Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at Collective Health?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people at Collective Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people at Collective Health get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Is it stressful to work at Collective Health?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people at Collective Health enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people at Collective Health recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people get enough training when they start at Collective Health?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people get support to advance at Collective Health?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people think Collective Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2025.

Do workers feel well informed about how Collective Health is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

What other companies are hiring for Member Services Representative jobs?

What are the most popular jobs at Collective Health?

What are the most popular categories at Collective Health?

Infographic showing various Member Services Representative job openings at Collective Health in the United States as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 62% Physical, and 38% Hybrid job distribution.

Customer Service Representative (Plano 6-month Contract)

Collective Health

Plano, TX • On-site

$21.78/hr

Other

Medical

Posted 27 days ago

Collective Health rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

203rd of 492 rated business services

Job description

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Start Date: September 8, 2026
End Date: February 26, 2027
Training shift: 9am-6pm CT (first 4 weeks)
Post-training shifts:10:30am - 7pm / 11am - 7:30pm / 11:30am - 8pm CT
Location - Hybrid: Plano, TX office (3 days/week in office: Tues, Wed, Thurs)
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Plano, TX! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.
As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:

  • Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
  • Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
  • Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes
  • You are technologically savvy
  • Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
  • 1+ years of experience in a fast paced work environment
  • 1+ years experience in customer-facing role
  • Bilingual (English/Spanish) is a plus
  • Prior healthcare experience
  • Bachelor's or Associate's degree
Pay Transparency Statement
This is a hybrid contract position based out of our Plano, TX office. Hybrid contractors are expected to be in the office three days per week (Plano, TX).
Contract Hourly Pay Range
$21.78-$21.78 USD
Why Join Us?
  • Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
  • Impactful projects that shape the future of our organization
  • Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
  • Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

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