60 Cohere Customer Success Manager Jobs Hiring Near You

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We're training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We're training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

Corporate Affairs actively enables the company's mission by navigating risk and opportunities through strategic policy engagement, reputation and stakeholder management, building corporate narratives and supporting brand awareness. We comprise three critical pillars: Global Communications, Global Government Affairs and Public Policy, and Impact. We're looking for a Senior Program Manager who can help us operate at peak efficiency and a supportive work environment for our team.

The Senior Program Manager is a strategic leadership role focused on optimizing Corporate Affairs operations, enabling functional excellence, and ensuring alignment between Corporate Affairs execution and company objectives. Reporting to the SVP of Corporate Affairs, this career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration.

Key Responsibilities

• Corporate Affairs Strategy & Execution: Partner to define and implement Corporate Affairs strategies, forecasts, and performance metrics across communications, government affairs, and Impact departments.

• Operational Excellence: Streamline Corporate Affairs processes, including planning cadences, budget management, headcount planning, and cross-functional handoffs.

• Cross-Functional Coordination: Work closely with legal, product, sales, marketing, HR and finance teams to ensure cohesive execution of Corporate Affairs initiatives and realistic commitment setting.

• Performance Analytics: Monitor Corporate Affairs KPIs, conduct data-driven insights, and recommend adjustments to improve initiative success rates and functional impact.

• Team Leadership: Contribute to Corporate Affairs operations, fostering a high-performance culture across the three departments.

• Stakeholder Management: Serve as a liaison between Corporate Affairs leadership and executive teams, ensuring clear communication and strategic alignment.

• Special Projects: Lead and execute cross-functional projects that span multiple departments, ensuring comprehensive ownership from conception to completion.
  

Qualifications

• Experience: 10+ years in a similar role in government or the private sector contributing to corporate operations, communications, government affairs, or public policy, preferably with international exposure and ideally some knowledge of foreign policy, AI, or technology related fields.

• Skills: Strong analytical mindset, proficiency in project management tools, and expertise in cross-functional coordination. A track record of bringing order to fast, complex functions.

• Leadership: Enable collaboration, drive accountability, and navigate high-growth environments.

• Strategic Thinking: Experience translating business goals into actionable Corporate Affairs plans.

• Communication: Executive level communication skills, experience creating board level presentation decks, stakeholder engagement materials, and executive presence.

• A weekly lunch stipend of $75/75 or equivalent in your local currency for lunch.

• Full health and dental benefits, including a separate budget for mental health.

• RRSP matching, 401K, Pension Scheme.

• 100% Parental Leave top-up for up to 6 months, for either parent.

• Annual enrichment benefits:

  Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.

  Education & learning stipend for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days!)

• Budget for traveling to other offices if you are remote, plus an annual company offsite.

• Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.

• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.

• For those not near an office: a co-working benefit so you can work alongside others in your city.

• Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn't line up exactly with your experience, we still encourage you to apply.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.