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Job Overview

The Asset Finance Analysis and Reporting Analyst provides day-to-day operational and application support for Asset Finance business technologies, with a primary focus on InfoLease and Rapport applications. This role is centered on ensuring system stability, data accuracy, and effective user support across the business.

Acting as a key support partner to Operations and other functional teams, the analyst resolves system issues, supports reporting needs, and helps maintain compliance with internal controls and regulatory requirements. The role emphasizes hands-on support, troubleshooting, and continuous improvement of business processes and data quality.

Key Responsibilities

Application & Operational Support

• Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport.
• Provide daily system support, including issue resolution, troubleshooting, and user assistance.
• Monitor system performance and data integrity, identifying and addressing any discrepancies.
• Support lease and portfolio accounting processes as ithey relate to system functionality.
• Track, escalate, and help resolve system defects with vendors and internal Technology teams.
• Assist with documentation of system functionality, user guides, and operational procedures.
• Develop and execute system test plans, including integration, regression, and user acceptance testing. 
• Support user onboarding and training by developing materials and conducting sessions.
• Partner with Operations and business teams to ensure efficient use of systems and workflows.
• Collaborate with other application support teams to ensure integration and data flow across systems.
• Provide support for new products and ongoing operational needs.
• Deliver application support and system expertise for Asset Finance platform in support of business and corporate initiatives.

Risk & Compliance Support

• Assist with internal audits, external audits, and regulatory reviews.
• Support control activities and ensure adherence to established processes and policies.
• Maintain system application inventories and assist with compliance documentation.
• Support business continuity and disaster recovery activities for Asset Finance applications.

Reporting & Analytical Support

• Produce and validate recurring and ad hoc reports for Asset Finance operations.
• Ensure accuracy, completeness, and consistency of data used in reporting.
• Investigate data issues and partner with stakeholders to resolve discrepancies.
• Support business users with data extracts, reporting needs, and basic analysis.
• Contribute to improving reporting processes and data quality standards.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Information Systems, or related field.
• 3+ years of experience in financial services, leasing, banking, or application/system support roles.
• Experience supporting InfoLease, Rapport, or similar asset finance platforms strongly preferred.
• Working knowledge of lease accounting and asset finance operations is a plus.
• Strong problem-solving skills with an elevated attention to detail.
• Ability to manage multiple requests and priorities in a fast-paced support environment.
• Effective communication skills with the ability to support both business and technical users.
• Proficiency in Microsoft applications.
• Familiarity with databases, reporting tools, and basic SQL preferred.
• Proactive, service-oriented mindset with a hands-on approach.

Work Schedule

• Monday-Friday, 40 hours per week

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.