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68 Cincinnati Financial Customer Service Representative Jobs Hiring Near You

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Cincinnati Financial Jobs Information

What is it like to work at Cincinnati Financial?

Cincinnati Financial is a company that values a collaborative and supportive work environment, prioritizing employee growth and well-being. The company's structure is organized into teams that work together to achieve business objectives, with a focus on innovation and customer satisfaction. Working at Cincinnati Financial may appeal to candidates who value a stable and secure work environment, with opportunities for professional development and a commitment to community involvement.

What makes Cincinnati Financial an attractive place to work?

Cincinnati Financial is a leading insurance company that has been in operation for over 70 years, with a strong reputation for stability and financial security. The company offers a collaborative work environment that values innovation, employee growth, and community involvement, with opportunities for professional development and advancement through various training programs and mentorship initiatives. By joining Cincinnati Financial, individuals can contribute to the company's mission of helping people and businesses achieve their goals while also advancing their own careers and making a positive impact in the community.

Do workers at the Cincinnati Insurance Company get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2026.

Does the Cincinnati Insurance Company pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

At the Cincinnati Insurance Company, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from the Cincinnati Insurance Company affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at the Cincinnati Insurance Company?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at the Cincinnati Insurance Company worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.

Do the Cincinnati Insurance Company workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it for the Cincinnati Insurance Company workers to change shifts?

Most people find it easy to change shifts.
71% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to get time off at the Cincinnati Insurance Company?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

Do the Cincinnati Insurance Company managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and February 2026.

Do jobs at the Cincinnati Insurance Company spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at the Cincinnati Insurance Company?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at the Cincinnati Insurance Company good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people at the Cincinnati Insurance Company feel treated with respect by their managers?

Most people feel treated with respect by their managers.
96% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at the Cincinnati Insurance Company get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at the Cincinnati Insurance Company?

Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at the Cincinnati Insurance Company enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at the Cincinnati Insurance Company recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at the Cincinnati Insurance Company?

Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at the Cincinnati Insurance Company?

Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think the Cincinnati Insurance Company’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and June 2026.

Do workers feel well informed about how the Cincinnati Insurance Company is doing?

Most people feel well informed about how the company is doing.
91% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Cincinnati Financial?

What are the most popular categories at Cincinnati Financial?

Infographic showing various Customer Service Representative job openings at Cincinnati Financial in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Financial Customer Service Representative

Pyramid Consulting

Columbus, OH • On-site

Other

Re-posted 12 days ago

Job description

Financial Customer Service Representative

Immediate need for a talented Financial Customer Service Representative with experience in the Insurance Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Columbus, OH.

Key Responsibilities:

  • Prepares all materials to propose, sell, and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information on system.
  • Follow-up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
  • Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases, and contract cashouts. Requests additional information when necessary.
  • Compiles management information such as contract and sold case activity as needed by internal management.
  • Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records.
  • Approves and processes business in accordance with government regulations, contract provisions, and internal procedures and controls.
  • Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
  • Researches and corrects errors.
  • Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel.
  • Performs other duties as requested.

Key Requirements and Technology Experience:

  • Four years work experience. Work experience with undergraduate studies preferred. Knowledge: General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred.
  • Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.
  • Basic knowledge of contract law and the tax ramifications.
  • Ability to prioritize own work within standards.
  • Effective written and oral communication skills to interact with customers, team members, and management.
  • Decision making skills necessary for customer contacts.
  • Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
  • Decision making skills necessary for problem identification and correction.
  • Ability to coordinate and conduct, direct or lead a project or the training of team members.
  • Proven ability to operate a CRT and PC.
  • High school studies.
  • Undergraduate studies desirable.
  • Participation in technical coursework such as LOMA, CLU, ChFC desirable.
  • NASD series 6 and/or 26 preferred, and may be required based on assigned product/line-of-business or distribution system.

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