52 Chainalysis Customer Experience Manager Jobs Hiring Near You

Chainalysis Government Solutions (CGS) is a wholly-owned Chainalysis subsidiary that provides blockchain intelligence solutions, including technology, training, and services to law enforcement, defense, intelligence and regulatory customers across the U.S. Government.

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, investigate criminal cases and track transnational threats. As the adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

As an Investigator at Chainalysis Government Solutions, you’ll be a world-class problem solver adept at covert analysis and conducting complex investigations. You’ll combine technical knowledge with tenacity and intuition to help our customers with thorny and complex financial crime investigations, helping make the world a safer place.

You are equally adept at proactively conducting research, employing data analysis, writing, and presenting your investigative findings to team members and customers alike. You are comfortable evangelizing the Chainalysis mission of bringing trust to blockchains, and serving as an expert in using our tools and data to develop insights on illicit activity trends in crypto and its impact on our customers. Collaborating with team members and across Chainalysis, you will support the most complex financial crime investigations to meet and exceed customer requirements.

Please note that this role requires you to be physically on-site with the customer in Morgantown, WV.

• Support Complex Investigations: Collaborate with team members and across Chainalysis to provide investigative and analytic support for extremely complex, technical, and highly sensitive initiatives pertaining to financial crimes involving cryptocurrencies.

• Conduct Analysis & Reporting: Conduct research and data analysis, author comprehensive reports of your investigative findings, and present those findings to team members and key customer stakeholders.

• Assess Data Integrity: Review the adequacy and completeness of investigations and data collection methods to determine the authenticity, veracity, and pertinence of data, resulting in more thorough investigations and analytic assessments.

• Synthesize Insights & Recommendations: Prepare in-depth summaries of data from extensive research and analysis to set forth actionable recommendations for investigations, lead follow-ups, and potential risks.

• Evangelize the Mission: Serve as a brand and technical advocate for the Chainalysis mission of bringing trust to blockchains, becoming an expert at using our tools and data to uncover illicit activity trends in crypto.

• Clearance: Active Secret Clearance required.

• Education: A degree in cybersecurity, cyber crime, intelligence, criminal justice, forensic accounting, data analytics, or a related field.

• Communication Skills: Demonstrated ability to write about complex findings and communicate technical details in a clear, concise, and structured manner.

• Investigative Experience: 5+ years of experience conducting complex financial crime investigations for the federal government, intelligence analysis, law enforcement, or equivalent forensic experience.

• Open-Source Research: Experience conducting OSINT and open-source research utilizing both public and private databases.

• Domain Passion: Strong interest in and passion for blockchain and cryptocurrency technology.

• Prior experience supporting or working directly with federal law enforcement agencies (e.g., FBI, DEA, HSI, IRS-CI).

• Background in dark web analysis, fraud investigation, or complex technical/financial analysis.

• Hands-on experience with blockchain analysis tools and cryptocurrency tracking software.

• Location: Morgantown, West Virginia — full-time customer-site presence expected

• Type: Full-time

• Clearance: Active Secret Clearance required