2 Ceridian Customer Success Manager Jobs Hiring Near You

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
The Vice President, Services Delivery (Partnerships), North America is accountable for scaling, optimizing, and operationalizing Dayforce's Service Delivery partner ecosystem across the region. This role owns the strategy, performance, and execution of our System Integrator (SI) and Consulting partner portfolio - including GSIs, regional SIs, and specialist consulting partners - with a clear mandate to increase SI-led delivery, improve implementation outcomes, and accelerate partner-influenced and partner-sourced growth.
This leader oversees both Partner Alliance Directors (PADs) and Field Alliance Directors (FADs), ensuring tight alignment between partner strategy, sales execution, and segment-specific growth priorities. The role serves as the connective tissue across Sales, Services, Product, and Marketing - bringing together all elements of the Dayforce Partner Network (DPN) to deliver a cohesive, segment-aligned partner strategy.
What You'll Get To Do
Partner & Delivery Strategy

• Own and execute the North America Service Delivery Partner strategy, aligned to global partner objectives and Dayforce's FY26 priorities around Coverage, Growth, and Innovation.
• Drive increased SI Prime-led delivery, improving scale, delivery economics, and customer outcomes while reducing internal capacity constraints.
• Shape partner coverage models by segment, industry, and geography to ensure the right partners are engaged early, consistently, and effectively.

GTM & Segment Execution

• Lead the development and execution of segment-specific partner GTM strategies, in close alignment with Sales leadership.
• Ensure partners are engaged earlier in the deal lifecycle to improve deal quality, reduce delivery risk, and accelerate time to value.
• Partner with Service Sales, Sales Ops, and Marketing to embed partners into core sales motions and priority initiatives.

PAD & FAD Leadership

• Lead and develop the Partner Alliance Director (PAD) team, accountable for:
• Strategic partner relationships
• Joint business plans
• Partner performance, health, and accountability
• Long-term ecosystem strategy and investment decisions
• Lead and develop the Field Alliance Director (FAD) team, aligned by sales segment, accountable for:
• Orchestrating partners at the field level
• Pulling together SIs, advisory, ISVs, and community partners into a unified segment strategy
• Acting as the central point of coordination between Sales, Partners, and internal teams
• Ensure PADs and FADs operate as a single, integrated model - balancing long-term strategy with near-term execution.

Partnership Management & Governance

• Establish and execute joint business plans with strategic Service Delivery and Consulting partners, with clear success metrics tied to pipeline, attach, delivery performance, and customer outcomes.
• Hold partners accountable through data-driven performance management, clear roles, and defined expectations.
• Drive consistency in execution while allowing flexibility for segment and regional nuances.

Cross-Functional Leadership

• Work closely with Services, Sales, Product, Marketing, Legal, and Finance to ensure partner strategies are fully integrated into Dayforce's operating model.
• Influence internal stakeholders to remove friction, clarify ownership, and improve the partner experience across the full lifecycle.

Data, Insights & Optimization

• Leverage data, dashboards, and insights to monitor partner performance, identify gaps, and continuously optimize strategy.
• Regularly communicate progress, risks, and opportunities to executive leadership with clarity and confidence.

Skills and Experience we Value

• 15+ years of experience in partner leadership, alliances, SI practice leadership, service delivery, or enterprise software ecosystems.
• Proven experience leading Service Delivery partnerships with GSIs, regional SIs, and consulting firms.
• Demonstrated success driving partner-led growth, including pipeline generation, SI Prime attach, and scalable delivery models.
• Strong understanding of HCM, Payroll, Workforce Management, or adjacent enterprise platforms.
• Experience leading senior, distributed teams with a mix of strategic and field-oriented roles.
• Executive presence with the ability to influence across Sales, Services, and partner organizations.
• Highly analytical, metrics-driven, and comfortable operating in complex, matrixed environments.
• Proficiency with Salesforce, PowerBI, PRM tools, and executive-level reporting.

• Bachelor's degree required
• MBA preferred but not required
• Must have recent HCM experience

What's in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process