53 Ccs Customer Service Representative Jobs Hiring Near You

• Prepares and/or oversees the preparation and dispensing of prescription medications to patients

• Makes decisions regarding generic substitution of prescribed pharmaceuticals
• Makes outbound or takes inbound telephone calls to assist in various aspects of patient care and/or product distribution to/from practitioners, members, and pharmacies. These calls include, but are not limited to, comprehensive medication reviews, targeted medication reviews, call to practitioners about product awareness, and prior authorizations.
• Receive physician prescription orders and evaluate the appropriateness of these orders for dosage, drug choice, potential drug interactions, route of administration and stability
• Supervise the filling, receiving, and dispensing activities involved in providing finished product to the patient
• Ensure that the patient chart is complete for allergies, current and past medical history, and concurrent medications (including over-the-counter or home remedy medications)
• Provide patient counseling, education, and monitoring
• Ensure safety of patients and personnel by exercising good pharmacy practice in the process of drug therapy instructions to the patient
• Determine remaining doses on hand to manage inventory and avoid waste
• Provide clinical interventions
• Assess responses to therapy, patient compliance, and ongoing review of drug regimens; report and manage adverse events
• Assist the physician, nurse and patient with clinical and technical support
• Document all communication with physicians, nurses and patients in the patient chart
• Assist in the maintenance and upkeep of all necessary paperwork required by state and federal agencies as well as the Joint Commission and other accreditation entities.
• Assist the Pharmacist in Charge in implementing new procedures
• Assist in the training and supervision of Pharmacy Technicians, and other pharmacy personnel
• Participate in Performance Improvement Projects
• Assist in providing in-service programs to clinicians and pharmacy personnel on any aspect of drug therapy
• Attend and/or complete education and training programs
• Review literature and other materials pertinent to the practice of pharmacy
• Complete all competency/skills assessment requirements
• Participate in on-call schedule if business needs warrant
• Perform other tasks as determined by the Pharmacist-In-Charge and pharmacy leadership

• Provides requested information, answers questions and can respond to requests from patients and/or medical practitioners in person or by telephone related to drug indications/contraindications, dosage, drug interactions, and side effects; provides other drug and pharmaceutical information as appropriate
• Establishes, maintains methods and manner of storage and recordkeeping systems to provide for safekeeping of pharmaceuticals
• Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards

• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Complies with state and federal drug laws as regulated by the state board of pharmacy, the drug enforcement administration, and the food and drug administration
• Maintains all required pharmacist state licensure resident and non-resident

• Exercises appropriate cost control measures

  Maintains positive internal and external customer service relationships

  Maintains open lines of communication

  Plans and organizes work effectively and ensures its completion 

  Meets all productivity requirements 

  Demonstrates team behavior and promotes a team-oriented environment 

  Actively participates in Continuous Quality Improvement 

  Represents the organization professionally at all times 

• Must be a graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. 

  • Current Pharmacy license in applicable state, and additional state licenses (CA, FL, VA) preferred. License must be maintained and in good standing. 

  • Ability to continue to obtain licensure in additional states as required 

  • Knowledge of drugs and their indications, contraindications, dosing, side effects, and proper administration 

  • Knowledge of patient care charts and patient histories 

  • Ability to maintain quality, safety, and/or infection control standards 

  • Knowledge of related accreditation and certification requirements 

  • Ability to communicate technical information to non-technical personnel 

  • Knowledge of policies and regulations pertaining to the disbursement of pharmaceutical drugs  

  • Knowledge of clinical operations and procedures 

  • Ability to perform basic patient assessments and referrals 

  • Strong interpersonal relation skills 

  • Demonstrated skills using Microsoft Office Suite (Word, Excel, PowerPoint) 

  • Excellent Planning, Organization, Time Management and Execution Skills 

  • Judgment and Decision-making 

  • Information Management 

  • Flexibility to adapt to changing environment and different learning styles 

Values

  Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is an EEOC/AA employer. M/F/D/V

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support