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Cash America

90 Cash America Collections Associate Jobs Hiring Near You

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Cash America Jobs Information

What is it like to work at Cash America?

Cash America, a financial services company, operates with a customer-centric approach, prioritizing accessibility and convenience for its clients. The company's team structure is designed to foster collaboration, with employees working together to provide financial solutions and support to customers in need. Working at Cash America may appeal to individuals who value a dynamic work environment and the opportunity to make a positive impact on people's lives through financial inclusion and education.

What makes Cash America an attractive place to work?

Cash America is a leading financial services company that has been serving customers for over 30 years, providing a range of financial products and services to individuals and families in need of short-term credit solutions. The company's workplace culture values innovation, collaboration, and employee growth, offering opportunities for professional development and a stable work environment. By joining Cash America, individuals can contribute to the company's mission of providing responsible financial solutions and gain valuable experience in the financial services industry.

Do workers at Cash America get paid breaks?

No. Most people don’t get paid breaks.
73% of people say they don’t get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Cash America pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.

At Cash America, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between July 2025 and August 2026.

Is the health insurance from Cash America affordable enough for their workers?

Only some people say the health insurance costs are okay.
55% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Cash America?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 66% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 2% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at Cash America worry about hours?

Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Cash America workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Cash America workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at Cash America?

Some people find it hard to get time off.
57% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Cash America managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Cash America spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Cash America?

Some people find it hard to take sick days.
58% of people report that it’s hard to take time off if they are sick.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Cash America good if you’re a parent or caregiver?

Most parents and caregivers say this is a bad place to work.
74% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Cash America feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Cash America get to take their breaks without interruption?

Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Cash America?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Cash America enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Cash America recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Cash America?

Some people didn’t get enough training when they started.
54% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Cash America?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Cash America’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how Cash America is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and August 2026.
What other companies are hiring for Collections Associate jobs?
What are the most popular jobs at Cash America?
What are the most popular categories at Cash America?
Infographic showing various Collections Associate job openings at Cash America in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Physical job distribution.

Associate, Delinquency Management (Internal Collections)

Oriental Financial Services LLC

Bayamon, PR • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 20 days ago

Job description

The Associate, Delinquency Management (Internal Collections) is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR.
MAIN DUTIES & RESPONSIBILITIES:
  • Determine which factors are affecting the debtor's responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt.
  • Receives the clients credit or cash payments, prepares their receipts and processes the payment's, on the day same day it is received, in Oriental Bank's internet payment system.
  • Transcribes all of the payment collections performed in the collection information system.
  • Prepares maintenance documents in order to update the client's information on the system. Such as the residency address, work address and/or telephone changes.
  • Develops daily production report.
  • Offers his or her direct supervisor recommendations, in relation to accounts that were adjusted based on the clients economic conditions and the unit's risk.
  • Discusses with his or her supervisor the cases that have not been resolved in order to determine the best course of action.
  • Document in the internal collection adjuster work tool everything related to his or her client interaction. Detailing the interaction with the client, the obtained result of the client's approach, payments received, etc. Will also document the adjuster's handling result, for those collection adjuster's in training whom do not have access and/or any collection adjuster who has a medical restriction that prohibits the programs use.
  • Identify the problems that affect the payment handling and collection, such as missing clients, units ceded to a third party or broker, etc.
  • When there is a third party involved, collect all of the necessary information.
  • Other duties may be assigned.

MINIMUM REQUIREMENTS:
  • Associate's Degree in Business Administration, Finance, Accounting or any other related area from a qualified institution required.
  • Two (2) years experience in jobs related to money collection highly desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Knowledge of Federal and State Regulations, Procedures and Policies that regulate auto loans.
  • Effective technical and practical knowledge regarding payment collections.
  • Procedural and policy knowledge regarding the auto loan's overdue payments collection.
  • Excellent presentation, communication and writing skills.
  • Able to understand and follow written and verbal instructions.
  • Ability to act and handle difficult situations.
  • Treats delicate situations respectfully and discreetly.
  • Solves mathematical calculations swiftly and accurately.
  • Manages and operates the Collections Information System, calculators, and other office equipment.
  • Capable of exerting analysis, problem resolutions, detail-oriented and execute various task simultaneously, while maintaining the quality standards.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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